This position is open to "Internal, Separated Staff, and External Applicants”
Job Identification (Reference Number): VN-US10-2026-077
Position Title: Information and Communication Technology Associate
Duty Station City: Washington D.C.
Duty Station Country: United States of America
Grade & Salary: G5 (USD 6,714.58 Monthly)
Contract Type: One-Year Fixed Term
Vacancy Type: Vacancy Notice
Initial duration: 12 months
Under the overall supervision of the Senior Regional Resources Management Officer and the direct supervision of the ICT Specialist and Helpdesk Supervisor, the successful candidate will provide IT Helpdesk support for local IOM Washington, DC office users and sub offices. Incumbent will also assist in providing support in configuration, routine maintenance and daily support of IT systems and services hosted in United States offices.
Qualifications: EDUCATION
High School degree with 5 years of work experience or
Bachelors’ degree or equivalent preferably in Computer Science, Information Management or a related discipline with 3 years of work experience.
EXPERIENCE
Experience with Networking (TCP/IP, routing, switching), network services (active directory, DHCP, DNS, WINS), operating systems at workstation (Windows 10, Windows 11) and server level (Windows 2016/2019), messaging (Outlook 365, Exchange online, Intune,).
Experience with Windows 2019 server software in a multi-site environment, TCP/IP and Office 365.
Experience with HP/Compaq, Lenovo, Surface, IBM, Microsoft, Meraki, Cisco and Apple equipment.
Experience in Web site development and administration is an extra advantage.
Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage
SKILLS
Advanced knowledge of Microsoft office products, including Word, Excel, and PowerPoint.
Attention to detail and ability to organize.
Discreet, details and clients-oriented, patient and willingness to learn new things.
Ability to work under pressure with minimum supervision.
Languages
IOM’s official languages are English, French, and Spanish.
REQUIRED
For this position, fluency in English is required (oral and written).
DESIRABLE
Working knowledge of Spanish or French
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES - All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES - Behavioural indicators – Level 1
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Competencies and respective levels should be drawn from the Competency Framework of the Organization.
Notes
This vacancy does not offer work sponsorship.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
This post is subject to local recruitment. Only those holding a US Citizenship or Permanent residence for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
