Top 218 Helpdesk technician Jobs in Washington Dc

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
Mobile Support Technician
Federal Professional Solutions —Washington, DC
- From $30 an hour
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Help Desk Technician - TS/SCI
General Dynamics Information Technology —Chantilly, VA
- $26.44 - $35.78 an hour
- Mid-level
- Travel
- 1 year
- Paid holidays
- 401(k) matching
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
IT Helpdesk Technician
FVCBANK —Fairfax, VA
- $50,000 - $60,000 a year
- Computer science
- Computer Science
- Office
Quick Apply
5d
Service Desk Technician
Forbright Bank —Chevy Chase, MD
- $50 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Desktop Support Technician
Howard University —Washington, DC
- $72,727 - $80,000 a year
- Full-time
- Computer Science
- Word processing
- Mid-level
- 403(b) matching
- Commuter assistance
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Helpdesk Support Specialist
Tripoint Solutions LLC —Washington, DC
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Travel
- Health savings account
- Paid holidays
Quick Apply
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Tier 2 IT Helpdesk Technician
Quantum Space —Rockville, MD
- $29 - $40 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
8d
DLCP Helpdesk Specialist Master
Collaboredge Inc. —Washington, DC
- $30 - $33 an hour
- Full-time
- Background check
- 11+ years
- Mid-level
Quick Apply
13d
Helpdesk Technician - Tier I
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $50,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Windows
- Health insurance
- Dental insurance
Quick Apply
Desktop Support
ActioNet —Rosslyn, VA
- Up to $47 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Helpdesk Technician II – Service Center
Chenega Agile Real-Time Solutions —Washington, DC
- Up to $26.44 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
4d

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Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics Information Technology -
Washington, DC

Apply Now

Job Details

$35.04 - $47.40 an hour

Qualifications

Customer communication
Network troubleshooting
IT user and group management
English
Windows
Microsoft Office
Cloud service support
Desktop (troubleshooting support)
macOS administration
macOS
CompTIA Security+

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Mid-Level Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment.

HOW A MID-LEVEL HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide independent Tier 1 technical support to diagnose and resolve complex hardware, software, and localized network issues.
Act as a customer service champion, de-escalating tense technical situations with VIP users, executives, or critical operational stakeholders through dedicated, white-glove communication and meticulous follow-through.
Identify recurring incident trends within Tier 1 queues and actively author internal knowledge base articles and customer-facing self-service documentation to improve the user experience.
Manage user environments using Active Directory (managing security groups, organizational units) and provide administration support for Microsoft Office 365 products.
Utilize advanced Tier 1 skills to set up shared drives, map network drives, install/update software, and resolve profile and registry issues.
Isolate and resolve complex workstation issues to ensure minimal downtime for critical on-site and remote personnel.
Review ticket logs and queue workflows to ensure all user communications are clear, professional, and compliant with program white-glove standards.
Analyze customer satisfaction (CSAT) data and feedback trends to recommend adjustments to service protocols and enhance the overall user journey.
Coordinate with other operational teams to ensure cross-departmental technical issues are resolved seamlessly without disrupting the end-user experience.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and a minimum of 4–5 years of progressive technical support experience; OR
An Associate’s Degree in an IT-related discipline and 2–3 years of experience; OR
A Bachelor’s Degree in an IT-related discipline and 0–1 year of experience; OR
A Master’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year
shift determined during interview process
shift may changed based on availability at time of start

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $35.04 - $47.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

helpdesk technician jobs in washington dc

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

Mobile Support Technician

Outreach Subject Matter Expert (SME)

Help Desk Technician - TS/SCI

Help Desk Technician - TS/SCI W/ Polygraph

IT Helpdesk Specialist

IT Help Desk Specialist

Tier 2 Desktop Support Technician

IT Helpdesk Technician

Service Desk Technician

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Desktop Support Technician

Help Desk Technician

Helpdesk Support Specialist

Helpdesk Technician - Tier II

Tier 2 IT Helpdesk Technician

DLCP Helpdesk Specialist Master

Helpdesk Technician - Tier I

Desktop Support

IT Helpdesk Technician II – Service Center

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