Top 182 It service manager Jobs in Washington Dc

Service Desk Tier 2-3 Lead (DW2602HTC)
GTSC —Washington, DC
- $70,000 - $80,000 a year
- Online Application
- Hybrid work
- Background check
- 5 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
1d
IT Service Manager
Aveshka Inc —Washington, DC
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Quick Apply
IT Service Delivery Manager
Berkeley Research Group, LLC —Washington, DC
- $130,000 - $180,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
12d
IT Service Manager
Softtek Government Solutions —Washington, DC
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Platform Engineer (Desktop Infrastructure)
Navy Federal Credit Union —Vienna, VA
- $96,100 - $123,200 a year
- Online Application
- Computer Science
- System design
- Research
5d
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Service Catalog Manager
General Dynamics Information Technology —Washington, DC
- $119,000 - $161,000 a year
- Hybrid work
- 5 years
- Bachelor of Science
- Research
- Paid holidays
- 401(k) matching
15h
Field Services NCR Lead
Leidos —Washington, DC
- $48 - $57 an hour
- Full-time
- Schematics
- Bachelor of Science
- Mid-level
Site Operations Lead
Leidos —Indian Head, MD
- $37 - $41 an hour
- Full-time
- Schematics
- 5 years
- Mid-level
Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services)
Capital One —McLean, VA
- Email
- Azure
- Computer Science
- Java
- Health insurance
7d
Service Desk Manager
NetImpact Strategies —Washington, DC
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
IT Service Center (ITSC) Manager
ViewSoft —Washington, DC
- Mid-level
- Health insurance
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- In-person
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Manager
ITC Federal, Inc. —Falls Church, VA
- $135,000 - $145,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
IT Service Desk / Knowledge Base Manager – Level IV
Kaimetrix —Washington, DC
- Full-time
- Computer science
- Computer Science
- Master's degree
- Commuter assistance
- Health savings account
Quick Apply
8d
Service Desk Operations Manager
NuAxis Innovations —Washington, DC
- Online Application
- Computer science
- Computer Science
- Mid-level
IT Service Desk Lead- Top Secret Cleared
RIVA Solutions Inc. —Washington, DC
- Up to $160,000 a year
- Online Application
- Computer Science
- Bachelor's degree
- Business Administration
- Wellness program
- Health savings account
Quick Apply

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Service Desk Tier 2-3 Lead (DW2602HTC)

GTSC -
Washington, DC

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
1 day ago

Benefits

Health savings account
Paid holidays
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Pet insurance

Qualifications

Performance dashboard reports
Endpoint Security
Dashboard development
Knowledge management
Data visualization software proficiency
Smartphone (troubleshooting support)
IT asset management
iOS
Business intelligence report generation
Dashboard creation support
Android
Business intelligence tools
Inventory reconciliation
Desktop (troubleshooting support)
Computer management
Incident management operations support
macOS administration
Mobile device management
Microsoft 365 support
VPN management
Equipment inventory management
PowerShell
Shell Scripting
Active Directory management

Full Job Description

GTSC seeks highly experienced and motivated Service Desk Tier 2-3 Leads.

Multiple positions available.

Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.

GTSC delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.

Job Description

The Service Desk Tier 2-3 Lead oversees advanced technical troubleshooting, escalation management, field dispatch coordination, automation initiatives, and enterprise asset lifecycle support. This role ensures timely resolution of complex incidents while maintaining compliance with response and onsite arrival requirements.

Responsibilities:

Lead Tier 2-3 Service Desk operations in a hybrid onsite/remote environment.
Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards.
Supervise advanced troubleshooting across:
- Windows and macOS operating systems
- Microsoft 365 enterprise services
- Mobile platforms (iOS, Android)
Oversee endpoint imaging, configuration, patching, and system upgrades.
Conduct root cause analysis for recurring or high-impact incidents.
Develop PowerShell scripts to automate maintenance and deployment tasks.
Develop and maintain Power BI dashboards for service performance monitoring.
Coordinate nationwide Tier 2 and Tier 3 field dispatch activities.
Oversee administrative services including:
- Asset reconciliation
- Device lifecycle management
- Secure data sanitization in accordance with NIST standards
- Hardware return and replacement authorization coordination
Ensure chain-of-custody compliance for device disposition.
Support transition surge staffing and onboarding activities.

Required Skills

Experience in structured incident management environments with defined SLA requirements.
Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable).
Minimum five (5) years supporting Windows, macOS, iOS, and Android.
Minimum five (5) years Active Directory administration.
Minimum five (5) years Microsoft 365 enterprise support.
Minimum three (3) years supporting secure VPN remote troubleshooting.
Advanced PowerShell scripting proficiency.
Experience developing service dashboards in Power BI.
Experience supporting asset lifecycle and device reconciliation processes.
Ability to work onsite in Washington, DC.
Ability to lift up to 50 pounds when supporting onsite hardware needs.

Preferred Skills

ITIL Foundation certification.
CompTIA Certification (e.g., A+, Network+, Security+).
M365 Certification.
Relevant college degree in IT or related field.
Other industry-recognized IT certification.
Experience supporting enterprise endpoint platform transitions.

Background Investigation Requirements

Must be a U.S. Citizen.
Must be eligible to obtain and maintain a Public Trust clearance.
Must successfully complete required background investigation and security training.

Benefits

15 days of PTO.
11 paid federal holidays.
Medical, Dental, Vision, Life, and Disability insurances.
HSA and FSA.
Travel assistance program.
Pet insurance.
and many others.

GTSC is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Learn more about your EEO rights as an applicant.

GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at [email protected] Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

GTSC participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Quick Apply

Refine Your Search

it service manager jobs in washington dc

Service Desk Tier 2-3 Lead (DW2602HTC)

IT Service Manager

IT Service Delivery Manager

IT Service Manager

Service Desk Manager

IT Service Manager

Platform Engineer (Desktop Infrastructure)

Infrastructure Service Lead - TS/SCI with Polygraph

Service Catalog Manager

Field Services NCR Lead

Site Operations Lead

Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services)

Service Desk Manager

IT Service Center (ITSC) Manager

Service Desk Manager

Service Desk Manager

Service Desk Manager

IT Service Desk / Knowledge Base Manager – Level IV

Service Desk Operations Manager

IT Service Desk Lead- Top Secret Cleared

I want to receive the latest job alert for it service manager in washington dc

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