Top 758 Network operations technician Jobs in Washington Dc

IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
Network Field Operations Technician
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $30.00 - $57.05 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Desktop Support Technician
Barrister Global Services Network —Washington, DC
- $25 - $30 an hour
- Contract
- Customer service
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Care Technician
DAVITA —Washington, DC
- $21 - $32 an hour
- Weekends as needed
- Outpatient experience
- High school diploma or GED
- Clinic
- Paid training
- Health insurance
7d
Network Operations Tier I Analyst
Peraton —Springfield, VA
- $51,000 - $82,000 a year
- Hybrid work
- High school diploma or GED
- Associate's degree
- 2 years
- Health savings account
- Paid holidays
Data Center Technician
General Dynamics Information Technology —Rockville, MD
- $29.52 - $39.10 an hour
- Computer science
- Computer Science
- Mid-level
Help Desk Specialist I (Copyright)
Computer World Services —Washington, DC
- $50,000 - $59,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
Measure Technician
Service Pros Installation Group —Gaithersburg, MD
- $18 - $22 an hour
- Full-time
- Clean driving record
- Customer service
- Word processing
- Mileage reimbursement
Quick Apply
Engineer Senior Supervisor Special Projects
Virginia Department of Transportation —Fairfax, VA
- Full-time
- Engineering
- Senior level
- Professional Engineer
4d
Relay Technician
Actalent —Ashburn, VA
- $45 - $75 an hour
- Temporary
- Management
- 5 years
- Travel
- Commuter assistance
- Fuel card
Quick Apply
8d
Sr. IT Field Technician
JEDA, LLC —Vienna, VA
- $45 - $55 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Digital Forensic Technician
Peraton —Arlington, VA
- $104,000 - $166,000 a year
- Research
- Mid-level
- Windows
- Health savings account
- Paid holidays
Windows Engineering Manager
Fannie Mae —Reston, VA
- $155,000 - $209,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
Installation Technician - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $35.04 - $47.40 an hour
- Customer service
- 5 years
- Bachelor's degree
- Paid time off
- 401(k) matching
Instrument. and Controls, Mgr
ENGIE —Washington, DC
- $140,760 - $215,832 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
Veterinarian (DVM/VMD) – General Practice & ER | Central East Opportunities
PetVet Care Centers —Springfield, VA
- $119,000 - $275,000 a year
- Clinic experience
- Mid-level
- Surgery
- Paid parental leave
- Health insurance
Quick Apply
Senior Systems Administrator (Lead)
Empower AI Inc. —Arlington, VA
- $147,000 - $227,520 a year
- Full-time
- Computer Science
- Research
- Office
General Manager – Multi-Brand Home & Commercial Services – TM
Trades Mosaic LLC —Silver Spring, MD
- $110,000 - $120,000 a year
- Full-time
- Residential
- Team management
- Plumbing
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician II
Corvias Corporate Services, LLC —Fort Meade, MD
- $20 - $27 an hour
- On call
- Background check
- Writing skills
- English
- Mileage reimbursement
- Health savings account
Quick Apply

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IT Help Desk Specialist

AHU Technologies Inc -
Washington, DC

Quick Apply

Job Details

Full-time
$32 - $35 an hour

Qualifications

Desktop computer repair
Network troubleshooting
Enterprise software
Server troubleshooting
Hardware maintenance
Equipment troubleshooting
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

Job Description:

Short Description:

Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed

Complete Description:

Employment Type: Contract w2/1099/C2C

Position Summary

The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.

Key Responsibilities

Technical Support & Troubleshooting

Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
Diagnose and resolve hardware failures, software errors, and configuration issues.

Customer Service & Communication

Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walk‑ins.
Deliver clear, courteous, and professional communication to end users.
Document all support interactions, resolutions, and follow‑up actions in the ticketing system.
Provide guidance and training to users on basic technology functions and best practices.

System & Device Management

Install, configure, and update software and operating systems on end‑user devices.
Support device imaging, deployment, and lifecycle management.
Maintain inventory of IT equipment, ensuring accurate tracking and documentation.

Escalation & Collaboration

Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
Collaborate with other IT staff to identify recurring issues and recommend improvements.
Participate in incident response efforts when needed, including outages or critical system disruptions.

Security & Compliance

Ensure all devices and systems comply with District security policies.
Support patching, antivirus updates, and security configurations on end‑user devices.
Report potential security incidents or vulnerabilities to the appropriate teams.

Required Qualifications

High school diploma or equivalent; associate degree or technical certification preferred.
Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as
Familiarity with Active Directory, Service Now ticketing systems, and remote support tools.
Ability to troubleshoot hardware, software, and network issues.
Excellent communication, customer service, and problem‑solving skills.

Preferred Qualifications

CompTIA A+, Network+, or Security+ certification.
Experience supporting government or large enterprise environments.
Knowledge of ITIL practices and service management principles.

Key Competencies

Strong customer‑service orientation.
Ability to work independently and as part of a team.
Patience, professionalism, and attention to detail.
Ability to manage multiple tasks in a fast‑paced environment.

CONTRACT JOB DESCRIPTION
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience

Skills Matrix

Bachelor’s degree in IT or related field or equivalent experience

16+ yrs. diagnosing and resolving end user computer/computer peripherals problems

16+ yrs. providing second-tier support to end users, server, or mainframe apps/hardware

16+ yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems

Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications

Install, configure, and update software and operating systems on end user devices.

Familiarity with Active Directory, Service Now ticketing systems, and remote support tools.

Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.

Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.

Diagnose and resolve hardware failures, software errors, and configuration issues.

Deliver clear, courteous, and professional communication to end users.

Install, configure, and update software and operating systems on end user devices

Document all support interactions, resolutions, and follow up actions in the ticketing system.

Provide guidance and training to users on basic technology functions and best practices.

Quick Apply

Refine Your Search

network operations technician jobs in washington dc

IT Help Desk Specialist

Network Field Operations Technician

Desktop Support Technician

Patient Care Technician

Network Operations Tier I Analyst

Data Center Technician

Help Desk Specialist I (Copyright)

Measure Technician

Engineer Senior Supervisor Special Projects

Relay Technician

Sr. IT Field Technician

Digital Forensic Technician

Windows Engineering Manager

Senior Lead Installation Technician

Installation Technician - TS/SCI with Polygraph

Instrument. and Controls, Mgr

Veterinarian (DVM/VMD) – General Practice & ER | Central East Opportunities

Senior Systems Administrator (Lead)

General Manager – Multi-Brand Home & Commercial Services – TM

Maintenance Technician II

I want to receive the latest job alert for network operations technician in washington dc

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