Top 2025 Onboarding manager Jobs in Washington Dc

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
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Senior Acquisition Project Manager
Constellation Inc —Washington, DC
- $135,000 - $140,000 a year
- Full-time
- Management
- Master's degree
- 8 years
- Disability insurance
- Health insurance
Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
17h
Senior Manager, Site Reliability Engineering (Federal)
Okta —Washington, DC
- $207,000 - $284,900 a year
- Hybrid work
- 5 years
- AWS
- Presentation skills
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Regional Director of Security (Senior Portfolio Manager)
Admiral Security Services —Bethesda, MD
- $135,000 - $140,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid holidays
- Disability insurance
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Digital Solutions Manager (Recruiting Tech & Learning Platforms)
Okta —Washington, DC
- $148,000 - $203,500 a year
- Hybrid work
- Fair chance
- Senior level
- Leadership
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Customer Onboarding Manager
ID.me —McLean, VA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
8d
GUCCI | Operations Manager - Washington City Center, DC
Gucci —Washington, DC
- $70,000 - $80,000 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Bachelor's degree
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
8d
Associate Engagement Manager, ProServe A2C Delivery , A2C ProServe Shared Delivery (SDT)
Amazon Web Services, Inc. —Arlington, VA
- $98,200 - $185,000 a year
- Full-time
- AWS
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
Senior Customer Success Manager - Moveworks (Federal)
ServiceNow —Washington, DC
- $113,700 - $177,650 a year
- Online Application
- Remote
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Manager, Client Accounting Services Onboarding
Aprio —Washington, DC
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Finance
- Profit sharing
- Wellness program
Area Manager
Red Stone Properties —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Office Manager
Educational Testing Service (ETS) —Washington, DC
- $70,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
Quick Apply
Operations Manager
Amazon.com Services LLC —Laurel, MD
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM
Amazon Web Services, Inc. —Arlington, VA
- $131,300 - $195,400 a year
- Full-time
- 5 years
- Writing skills
- AWS
- AD&D insurance
- Health insurance
1d
FLEX Manager, Customer Onboarding
Marriott International, Inc —Bethesda, MD
- $31.73 - $50.00 an hour
- Full-time
- Mid-level
- 3 years
- Commuter assistance
- Paid parental leave
9d
Program Manager
Open Technology Fund —Washington, DC
- $120,000 - $155,000 a year
- Extended hours
- Mid-level
- Office
- Analysis skills
Customer Solutions Manager , NAMER Scale
Amazon Web Services, Inc. —Arlington, VA
- $131,300 - $177,600 a year
- Full-time
- 5 years
- Writing skills
- AWS
- AD&D insurance
- Health insurance

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onboarding manager jobs near washington dc

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

onboarding manager jobs in washington dc

Loan Servicing and Collections Manager

Senior Acquisition Project Manager

Operations Manager - Client Services & Dispatch

Senior Manager, Site Reliability Engineering (Federal)

Regional Director of Security (Senior Portfolio Manager)

Digital Solutions Manager (Recruiting Tech & Learning Platforms)

Customer Onboarding Manager

GUCCI | Operations Manager - Washington City Center, DC

Customer Account Manager (Remote opportunity)

Associate Engagement Manager, ProServe A2C Delivery , A2C ProServe Shared Delivery (SDT)

Senior Customer Success Manager - Moveworks (Federal)

Manager, Client Accounting Services Onboarding

Area Manager

Customer Success Manager (Remote)

Office Manager

Operations Manager

Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

FLEX Manager, Customer Onboarding

Program Manager

Customer Solutions Manager , NAMER Scale

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