Top 55 Patient access specialist Jobs in Washington Dc

Clinical Access Specialist
MedStar Health —Washington, DC
- $19.55 - $34.25 an hour
- Full-time
- High school diploma or GED
- LPN
- Typing
Insurance Authorization and Pre-Certification Specialist
Medical Practice —Odenton, MD
- $21 - $24 an hour
- Full-time
- High school diploma or GED
- In-person
- Medical terminology
Quick Apply
Pre-Registration Specialist, Per Diem
Samaritan —Washington, DC
- $21.10 - $26.26 an hour
- Part-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
Quick Apply
Access Specialist I
MedStar Health —White Plains, MD
- $18.70 - $32.72 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
Patient Access Associate
Inova Health System —Fairfax, VA
- Full-time
- High school diploma or GED
- Neurology
- Pediatrics
- Wellness program
- Paid parental leave
Patient Access Associate
Luminis Health —Lanham, MD
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Referral Coordinator-Part Time-DC JAIL
Unity Health Care. —Washington, DC
- $49,770 - $55,300 a year
- Part-time
- Spanish
- English
- Mid-level
Quick Apply
Patient Access Coordinator
Luminis Health —Lanham, MD
- $18 - $25 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Digital Engagement Specialist
Children's National Hospital —Silver Spring, MD
- $54,683.20 - $91,145.60 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
2d
Health Information Technology Specialist East
IQVIA —Washington, DC
- $125,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Master's degree
Patient Services Coordinator II
Howard University —Washington, DC
- $56,363 - $62,000 a year
- Full-time
- Dental office
- HIPAA
- Mid-level
- 403(b) matching
- Commuter assistance
15h
Patient Care Specialist
Sentara Urgent Care —Woodbridge, VA
- Rotating shift
- Urgent Care
- Mid-level
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Payor Clearance Specialist
Children's National Hospital —Silver Spring, MD
- $48,672 - $81,120 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
Engagement Specialist I
Somatus, Inc. —McLean, VA
- $20 - $23 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- HIPAA
- Continuing education credits
- Health insurance
2d
Oncology Patient Specialist 1 Radiation Therapy
Inova Health System —Falls Church, VA
- Full-time
- Hospital
- High school diploma or GED
- Children
- Wellness program
- Paid parental leave
11d
Customer Engagement Specialist
GeneDx —Gaithersburg, MD
- $21 - $26 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Writing skills
Medical Appointment Scheduler
Virginia Cancer Specialists —Fairfax, VA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Surgery
- Paid holidays
- Health insurance
Patient Access Associate - FT - D/E (11A-7P) - LHDCMC
Luminis Health —Lanham, MD
- $17.50 - $24.00 an hour
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Patient Access Coordinator - FT - Evening (3P-11:30P) - LHDCMC
Luminis Health —Lanham, MD
- $18 - $25 an hour
- Full-time
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Client Care Specialist
FYZICAL Therapy and Balance Centers —Rockville, MD
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply

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Clinical Access Specialist

MedStar Health -
Washington, DC

Apply Now

Job Details

Full-time
$19.55 - $34.25 an hour

Qualifications

Phone communication
High school diploma or GED

Full Job Description

About this Job:

The Clinical Access Specialist acts as the first welcome at a site for the caller on behalf of MedStar Health instilling loyalty and anticipating needs while providing efficient effective customer relationship management. Elicits and records patient information and inquiries by following established protocols for the Lab Call Back program and/or to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and the practice site staff. Advocates on the caller/customer behalf to ensure needs are met and to promote an optimal patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism.

Primary Duties and Responsibilities

Is responsible for inbound and outbound call handling to identify and assess callers' needs quickly and accurately.
Solves problems systematically using sound business judgment and critical thinking skills.
Demonstrates high reliability principles through proactive approach to patient safety reporting patient safety events and near-misses identifying and implementing opportunities for improvement and seeking system solutions to safety concerns.
Maintains alertness for patient/caller medical or health issues that may need to be addressed urgently. Promptly notifies clinical personnel or intervenes as per departmental protocol.
Demonstrates ability to use various MedStar Health technology and software applications as required to assist with the caller's needs; documents patient/family call encounters; and reports patient/workflow concerns as appropriate applying chain of command.
Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy.
Displays characteristics of inquiry empathy courtesy compassion and respect during communication with customers. Seeks to de-escalate situations and provide resolution for patients/callers; notifies leaders promptly if a conflict cannot be resolved or a situation requires immediate attention.
Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.
Facilitates new patient registration and updates current registration. Facilitates outbound calls to patients pertaining to COVID 19 negative lab results through standardized scripting.
Maintains scheduling and lab call back protocol knowledge base and designated skills in order to meet established goals for scheduling accuracy results call backs daily call metrics and defined individual/team goals.
Maintains subject matter knowledge of assigned specialties and/or lab call back scripting and workflows to effectively address patient inquiries prepare prescription refill requests lab result inquiries and clinical questions to the providers.

Minimal Qualifications
Education

High School Diploma or GED required
Completion of an approved Medical Assistant (MA) program required or
Completion of an approved LPN program
One year of relevant education may be substituted for one year of required work experience.

Experience

2 years of experience in a high-volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature required
1-2 years Telephonic customer service experience typically acquired in a call center role, front desk reception, hospital or medical office scheduling environment required

Licenses and Certifications

Certified Medical Assistant (CMA)-AAMA Certified Medical Assistant (CMA) by the American Association of Medical Assistants required or
Registered Medical Assistant (RMA)-American Medical Technologists Registered Medical Assistant (RMA) through American Medical Technologists or equivalent within 12 months of hire required or
LPN - Licensed Practical Nurse - State Licensure required

Knowledge Skills and Abilities

Ability to type 40 WPM accurately.
Intermediate proficiency with software applications including creating and editing Microsoft Word documents and Excel spreadsheets.
Ability to navigate through multiple technology programs simultaneously while speaking with patients/families on the telephone.
Exceptional interpersonal and telephone communication skills and use of grammatically correct written communication.
Ability to empathize with and prioritize MedStar customer needs while remaining composed focused and demonstrate compassion during stressful situations.
Good communication and decision-making skills especially while multi-tasking.
Ability to work in a high-stress and complexity environment applying a high sense of urgency. Strong attention to details.

This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.

Apply Now

Refine Your Search

patient access specialist jobs in washington dc

Clinical Access Specialist

Insurance Authorization and Pre-Certification Specialist

Pre-Registration Specialist, Per Diem

Access Specialist I

Patient Access Associate

Patient Access Associate

Referral Coordinator-Part Time-DC JAIL

Patient Access Coordinator

Digital Engagement Specialist

Health Information Technology Specialist East

Patient Services Coordinator II

Patient Care Specialist

Payor Clearance Specialist

Engagement Specialist I

Oncology Patient Specialist 1 Radiation Therapy

Customer Engagement Specialist

Medical Appointment Scheduler

Patient Access Associate - FT - D/E (11A-7P) - LHDCMC

Patient Access Coordinator - FT - Evening (3P-11:30P) - LHDCMC

Client Care Specialist

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