Top 14 phone operator Jobs in washington dc

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Call Center Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
RECEPTIONIST
The Rockmont Motor Company —Rockville, MD
- Part-time
- Dealership
- Reliable transportation
- Entry level
PBX Operator
The Madison Hotel D.C —Washington, DC
- $22.68 - $30.25 an hour
- Full-time
- Military
- Hotel
- Ability to sit for extended periods
- Disability insurance
- Health insurance
Quick Apply
4d
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Lead Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- 3 years
Quick Apply
Telecommunications Operator, PT Rotating Shift, Telecommunications
Adventist HealthCare —Rockville, MD
- $18.00 - $22.79 an hour
- Part-time
- Hospital
- Pass drug screening
- High school diploma or GED
- Free parking
- AD&D insurance
Cashier / Phone Operator / Part Time
Beyer Volvo of Falls Church —Falls Church, VA
- Part-time
- Dealership
- High school diploma or GED
- Communication skills
Quick Apply
PRN TELECOMMUNICATIONS ASSIST
Sibley Memorial Hospital —Washington, DC
- Rotating shift
- Hospital
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
11d
PRN TELECOMMUNICATIONS ASSIST
Johns Hopkins Medicine —Washington, DC
- Rotating shift
- Hospital
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
2d
TELECOMMUNICATIONS ASSISTANT
Sibley Memorial Hospital —Washington, DC
- Full-time
- Hospital
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
2d
Cashier / Phone Operator / Full Time
Beyer Volvo of Falls Church —Falls Church, VA
- Weekends as needed
- Dealership
- High school diploma or GED
- Communication skills
Quick Apply
Cashier / Phone Operator
Beyer Volvo of Falls Church —Falls Church, VA
- Weekends as needed
- Dealership
- High school diploma or GED
- Communication skills
Quick Apply
TELECOMMUNICATIONS ASSISTANT
Johns Hopkins Medicine —Washington, DC
- Full-time
- Hospital
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
2d

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties…
$23 an hour
Quick Apply
Call Center Operator
ITCON Services —Bethesda, MD
Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls.
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
Answers inbound calls from a variety of industries. Serves callers by following client direction and reference FAQ pages to answer questions.
PBX Switchboard Operator-PBX Operations
Nationwide Children's Hospital —Columbus, OH
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and…

Show more jobs in cities nearby

I want to receive the latest job alert for phone operator in washington dc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

phone operator jobs near washington dc

Switchboard Operator jobs in Washington, DC

Telecommunications Operator jobs in Rockville, MD

Call Center Representative jobs in Bethesda, MD

Call Center Team Lead jobs in Bow Mar, Co

Call Center Representative jobs in Greensboro, Nc

Call Center Team Lead jobs in Louisville, Ky

Call Center Team Lead jobs in Houston, Tx

Call Center Team Lead jobs in Fort Worth, Tx

Remote Call Center Representative No Experience jobs in Texas

Phone Operator jobs in Brooklyn, Ny

Phone Operator jobs in Reading, Pa

No Phone Remote jobs in Omaha, Ne

Phone Operator jobs in Albuquerque, Nm

Owner Operator jobs in Port Of Los Angeles, Ca

Non Phone Remote jobs in Sacramento, Ca

Phone Operator jobs in Birmingham, Al

Switchboard Operator jobs in Arizona

Switchboard Operator jobs in Jersey City, Nj

Forklift Operator jobs in Springfield, Ma

Pipeline Operator jobs in Oklahoma

Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

phone operator jobs in washington dc

Call Center Operator - All Shifts

Call Center Operator

RECEPTIONIST

PBX Operator

Call Center Operator - Overnights

Call Center Lead Operator

Telecommunications Operator, PT Rotating Shift, Telecommunications

Cashier / Phone Operator / Part Time

PRN TELECOMMUNICATIONS ASSIST

PRN TELECOMMUNICATIONS ASSIST

TELECOMMUNICATIONS ASSISTANT

Cashier / Phone Operator / Full Time

Cashier / Phone Operator

TELECOMMUNICATIONS ASSISTANT

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for phone operator in washington dc

Explore jobs in more locations

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

Job Seeker Tools

Employer Tools

Browse

Stay Connected