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2d

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reservation agent jobs near washington dc

Joint Travel Regulations (JTR) and Defense Travel System Specialist

Leidos -
Alexandria, VA

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Job Details

Full-time
$82,550 - $149,225 a year

Qualifications

Project reporting
Email customer support
Phone communication
Writing skills
In-person customer service
Process improvement
Metrics Reporting
Data summary reports
Quality reports
Phone customer support
Internal employee customer service
Quality issues
Instructor-led training (training delivery method)
Training & development
Skype
Remote training
Email support

Full Job Description

Description

The Leidos Dig Mod organization is seeking a Travel Coordinator Specialist with expertise in JTR and DTS to support one of our critical customer missions.

The Travel Coordinator Specialist is responsible for managing all aspects of travel for the DoW customer and its employees. This includes, but is not limited to, booking airline tickets, securing lodging reservations, coordinating transportation, processing travel documents, and assisting with passport and visa applications and renewals. The role requires a strong understanding of international travel requirements, entry regulations, and compliance with Federal Travel Regulations (FTR) and/or Joint Travel Regulations (JTR). The Travel Coordinator serves as a key liaison with internal teams and external vendors, ensuring seamless travel arrangements. The ideal candidate must thrive in a fast-paced environment, effectively multitask to meet contract deadlines, and demonstrate exceptional organizational and communication skills. The Travel Coordinator Specialist must have a solid knowledge of the Defense Travel Systems (DTS) and its operability in order to support travelers.

Key Responsibilities

Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system, responsible for initiation of new applications, increase of charge limits, the transfer of accounts to MDA, and other actions as required.
Provide daily Defense Travel System (DTS) support for all customer travel requirements and respond to traveler/approver inquiries via help desk.
Interpret the Joint Travel Regulations (JTR) and apply those guidelines and directives to all travel inquiries and travel voucher processing.
Acts as the subject matter expert about DTS and JTR issues.
Support travel authorization and voucher processing; troubleshoot billing discrepancies and coordinate resolution as needed.
Provide periodic status updates and support data reporting on travel activity as required.
Create Traveler profiles for all program employees using the Customer Travel System.
Work with Travel Management Company to secure travel arrangements (i.e., air, lodging, etc.) via contract regulations (i.e., FTR/JTR).
Obtain, store, and provide archived travel itineraries upon request.
Advise employees on special or adverse conditions as they relate to individual travel plans.
Staying informed about current international travel advisories, political situations, and health concerns in various destinations.
Act as a primary contact with embassies, consulates, and government agencies to maintain and obtain visa/passport requirements
Reconciliation of corporate travel credit card.
Coordinate with courier services for secure document delivery and pick up.
Maintain strict confidentiality and data security when handling sensitive client information.
Maintain meticulous records for tracking and controlling passport/visas to avoid expiration lapses or delays.
Other duties as assigned.

Basic Qualifications:

Bachelor's Degree and at least 8 plus years of travel support experience. Additional equivalent experience may be considered in lieu of degree.
Ability to work in a fast-paced environment, multitask, and communicate clearly and effectively verbally as well as in writing.
Travel Agent Certificate is preferred but not required.
DoW Top-Secret/SCI Clearance is required.

Provide executive summary reports and applicable metrics to facilitate process improvement and issue resolution
Conduct various monthly travel quality assurance reviews.
Complete required and directed periodic travel reports to identify errors, anomalies, and statuses, and make necessary travel corrections and updates.
Develop and provide classroom and virtual training for required travel tools.

Preferred Qualifications:

Advanced working knowledge/experience with DTS.
Advanced working knowledge of Defense Joint Travel Regulations (JTR).
Advanced working knowledge of Federal Travel Regulation (FTR).
Working knowledge of DoW Financial Management Regulations related to travel.
Excellent organizational skills and attention to detail.
Candidates for this position must have excellent written and verbal communication skills.
Solid MS Office Suite hands-on experience, including MS Outlook, Excel, Word, and PowerPoint.
Working knowledge of SharePoint repository and creating folders to store travel information.
Experience supporting high-volume government travel operations.
Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype, and in-person) is required.
GSA SmartPay Travel training.
eFACT training for foreign travel.
GSA travel agent services training.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

May 20, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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