Top 107 Retail operations coordinator Jobs in Washington Dc

Returns Operations Coordinator
Tuckernuck —Washington, DC
- $58,000 - $62,500 a year
- Full-time
- Warehouse experience
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Front Desk/ Receptionist
Waxing The City of Alexandria —Washington, DC
- $20 - $25 an hour
- Full-time
- Communication skills
- Entry level
- Retail sales
- Employee discount
- Flexible schedule
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Market Associate or Coordinator (Grocery and Café)
DREAMING OUT LOUD INC —Washington, DC
- $21.63 - $25.50 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Organizational skills
- Grocery store experience
- Disability insurance
- Health insurance
Quick Apply
Stock Coordinator (Georgetown)
Buck Mason —Georgetown, DC
- $18 - $21 an hour
- Part-time
- Computer skills
- Entry level
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Patient Experience Coordinator
McLean & Potomac Dermatology and Skincare Center —McLean, VA
- Full-time
- Private practice
- Surgery
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Appointment Coordinator/Receptionist
Scissors & Scotch —Washington, DC
- Bar
- Entry level
- Health insurance
- Dental insurance
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Administrate Assistant/ Front Desk Coordinator
RAJA TRADING COMPANY INC —Falls Church, VA
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Event Coordinator - Monday to Friday, No Weekends!
Guest Services, Inc. —Washington, DC
- Up to $65,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Writing skills
Aesthetic Patient Coordinator
Georgetown Allure Medical Spa —Washington, DC
- $20 - $25 an hour
- Weekends as needed
- Surgery
- Public speaking
- Mid-level
- Health insurance
- Paid time off
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8d
Coordinator, Membership Experience (or Manager, commensurate with experience)
Human Rights Campaign —Washington, DC
- $60,000 - $66,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Mid-level
3d
Branch Coordinator - Floorcovering Installations (Warehouse Support)
Sherwin-Williams —Springfield, VA
- $26.28 an hour
- Weekends as needed
- 18 years or older
- Management
- Customer service
Sales Coordinator - Ballston Quarter
Semper Laser LLC Holdings —Arlington, VA
- $16 - $18 an hour
- Full-time
- Background check
- High school diploma or GED
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Member Experience Coordinator
Dominique Dawes Gymnastics & Ninja Academy —Silver Spring, MD
- $20 - $24 an hour
- Part-time
- CPR Certification
- Computer literacy
- High school diploma or GED
6d
Bang Salon & Aura spa Front Desk Coordinator
Bang Salon & Aura spa —Washington, DC
- $18.40 an hour
- Part-time
- Serving
- In-person
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
1d
Operations Supervisor (Georgetown)
Buck Mason —Georgetown, DC
- $68,000 - $70,000 a year
- Overnight shift
- Mid-level
- Computer skills
- Retail management
Quick Apply
Front Office Coordinator
McLean & Potomac Dermatology and Skincare Center —McLean, VA
- $17 - $21 an hour
- Full-time
- Private practice
- Surgery
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Member Experience Coordinator
Dominique Dawes Academy —Silver Spring, MD
- $20 - $24 an hour
- Part-time
- CPR Certification
- Computer literacy
- Mid-level
Quick Apply
5d
Operations Coordinator
Youzey Retail —Gaithersburg, MD
- From $24 an hour
- Full-time
- Microsoft Excel
- Merchandising
- English
- Paid time off
Quick Apply
18h
Arts'tination Gallery Coordinator
Prince George's Arts & Humanities Council —National Harbor, MD
- $18 an hour
- Part-time
- Public speaking
- High school diploma or GED
- In-person
Quick Apply
14d
Marketing Coordinator
10Pearls - United States —Tysons, VA
- Full-time
- Marketing
- Mid-level
- Office
- Free parking
- Paid parental leave
Quick Apply

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Returns Operations Coordinator

Tuckernuck -
Washington, DC

Quick Apply

Job Details

Full-time
$58,000 - $62,500 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Order management system
Customer returns handling
Documentation tools

Full Job Description

Position Overview

The Returns Operations Coordinator will support day-to-day operations across the returns lifecycle, with a focus on accurate refund processing, exception handling, and maintaining a smooth customer experience. This is an entry-level role that works closely with the Omnichannel Operations Senior Manager to keep returns workflows running efficiently and on time. The Returns Operations Coordinator will also collaborate cross-functionally with the Customer Service, Finance, and Operations teams to support reporting, process documentation, and continuous improvement efforts.

Core Responsibilities

Returns Processing & Reconciliation

Process refunds for returns exceptions accurately and in a timely manner, ensuring refunds move through the correct channels and refund SLAs are met with no backlog.
Manage and reconcile units in the Returns Reconciliation tool. Flag issues to the Returns team and help keep volume at a minimum.
Enter clear, accurate notes into internal systems documenting return exceptions reasons, customer feedback, and next steps.
Process manual returns and update the warehouse exceptions tracker on a regular basis.
Support the management of the warehouse tracker, escalating 3rd Party returns as needed.
Share observations and patterns from day-to-day work to help the team identify recurring issues and opportunities for improvement.

Customer Experience Support

Respond to escalated or complex return inquiries, identifying solutions that work for both the customer and Tuckernuck. Loop in the Finance team as needed.
Monitor CSAT feedback from the returns experience survey and follow up on negative responses in a timely manner.
Communicate returns process updates and best practices to the CX team, escalating systemic issues to management.
Serve as a resource to the CX team for returns-related questions, providing guidance on standard procedures.

Reporting & Process Improvement

Track and report on returns reconciliation trends, including a summary of why items are routed to the reconciliation tool.
Assist with cross-functional reconciliation needs as new returns initiatives are developed, in partnership with Ops, Finance, and Planning.
Identify and flag process gaps or inefficiencies, making recommendations for improvement to the Omnichannel Operations Senior Manager.

Minimum Qualifications

0–1 year of customer service, eCommerce operations, retail, or similar experience
Exposure to or interest in eCommerce order management systems
Proficiency in Google Sheets or Excel; comfort learning new tools and platforms
Experience in warehouse environments or ERPs is a plus

Knowledge/Skills/Abilities

Highly organized with strong attention to detail.
The maturity to deal with sensitive information professionally.
Comfort in dealing with new technology and systems.
Empathy, energy, kindness, accountability, and adaptability.
Stellar problem-solving skills.
Positive attitude driven by an entrepreneurial spirit.

Compensation

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $58,000-$62,500; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.

Tuckernuck Core Values

The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

Teamwork Makes the Dream Work
Find the Fun
Stay Authentic
Respect
Entrepreneurial Spirit
Start Strong & Finish Strong
Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

Quick Apply

Refine Your Search

retail operations coordinator jobs in washington dc

Returns Operations Coordinator

Front Desk/ Receptionist

Market Associate or Coordinator (Grocery and Café)

Stock Coordinator (Georgetown)

Patient Experience Coordinator

Appointment Coordinator/Receptionist

Administrate Assistant/ Front Desk Coordinator

Event Coordinator - Monday to Friday, No Weekends!

Aesthetic Patient Coordinator

Coordinator, Membership Experience (or Manager, commensurate with experience)

Branch Coordinator - Floorcovering Installations (Warehouse Support)

Sales Coordinator - Ballston Quarter

Member Experience Coordinator

Bang Salon & Aura spa Front Desk Coordinator

Operations Supervisor (Georgetown)

Front Office Coordinator

Member Experience Coordinator

Operations Coordinator

Arts'tination Gallery Coordinator

Marketing Coordinator

I want to receive the latest job alert for retail operations coordinator in washington dc

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