Job Title: Spa Concierge
Department: Various
Reports to: Site Director
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist for the Spa at Waldorf Astoria Washington, DC. The Spa Front Desk Associate is responsible for greeting guests in a luxury environment and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.
Responsibilities:
- Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
- Adheres to policies of the facility and Arch Amenities Group.
- Reports any incident or accident to the Facility Manager.
- Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
- Maintains a monthly inventory of supplies and or products, when applicable.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
- Participates in the Manager on Duty (MOD) schedule, if applicable.
- Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Greets each and every guest with a smile and direct eye contact.
- Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
- Keeps area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
- Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Additional duties as assigned.
Qualifications:
- High School diploma but college degree preferred.
- Customer service experience
- Previous experience handling money
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
Stationary Position - Sitting or Standing
Active Position - Walking, jogging, running
Use of hands/fingers - Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
Climb/Balance - Stairs, ladders, ropes, equipment, beams
Stoop/kneel/crouch or crawl - Position self, move
Talk/hear - communicate, detect, converse with, discern, convey, express oneself, exchange information
See - Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
Carry weight, lift - Move, transport, position, put, install, remove - 50 lbs or less
Carry weight, lift - Move, transport, position, put, install, remove - 50 lbs or more
Exposure to - Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.
Compensation: hourly + commission Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
