Top 11891 Support manager Jobs in Washington Dc

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Management Analyst / Senior Records Manager
Abaco Strategy LLC —Fort Meade, MD
- $120,000 - $125,000 a year
- Full-time
- Writing skills
- Office
- Analysis skills
- Health savings account
- Health insurance
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12d
Senior Transportation Manager
Food Authority, INC —Jessup, MD
- $120,000 - $130,000 a year
- Full-time
- Senior level
- Communication skills
- Health insurance
- Dental insurance
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Trident Logistics & Cosal Support Manager
Zimmerman Associates, Inc. —Washington, DC
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Area Revenue Manager
SAGE Hospitality Group —North Bethesda, MD
- $120,000 - $125,000 a year
- Full-time
- Mid-level
- Hotel
- Supervising experience
- Paid jury duty
- Health savings account
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Senior Program Manager
Constellation Inc —Washington, DC
- $140,000 - $165,000 a year
- Full-time
- Hybrid work
- 8 years
- SQL
- Presentation skills
- Disability insurance
- Health insurance
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Site Manager
Leidos —Washington, DC
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Bachelor of Science
- Master's degree
7d
Lead Acquisition Manager
Constellation Inc —Washington, DC
- $135,000 - $140,000 a year
- Full-time
- Management
- Master's degree
- 8 years
- Disability insurance
- Health insurance
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11d
Security Program Manager
System One —Vienna, VA
- $80 an hour
- Contract
- Hybrid work
- 3 years
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
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8d
Resident District Manager
Aramark —Bethesda, MD
- $132,000 - $160,000 a year
- Sanitation
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
8d
General Manager
Stonebridge —Washington, DC
- $155,000 - $170,000 a year
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- 3 years
- Disability insurance
- Health insurance
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Desktop Support Manager
Cornerstone Research —Washington, DC
- $94,500 - $134,500 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
- Paid time off
- Parental leave
End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
12d
Operations Manager
PathForward —Arlington, VA
- $85,000 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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District Manager
Ross Stores —Washington, DC
- $128,100 - $198,700 a year
- Hybrid work
- Merchandising
- Office
- High school diploma or GED
Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance
Manager, School Quality and Accountability
DC Public Charter School Board —Washington, DC
- $100,570.00 - $117,332.50 a year
- Full-time
- School experience
- High school
- Office
- Loan forgiveness
Quick Apply
Operations Manager
Lime —Washington, DC
- $92,000 - $112,000 a year
- Full-time
- English
- Mid-level
- SQL
- Paid parental leave
- Health savings account
Quick Apply
Associate Service Manager
Tesla —Rockville, MD
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Operations Manager
Amazon.com Services LLC —Laurel, MD
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance

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support manager jobs near washington dc

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

support manager jobs in washington dc

Loan Servicing and Collections Manager

Senior Management Analyst / Senior Records Manager

Senior Transportation Manager

Trident Logistics & Cosal Support Manager

Area Revenue Manager

Senior Program Manager

Site Manager

Lead Acquisition Manager

Security Program Manager

Resident District Manager

General Manager

Desktop Support Manager

End User Services Manager

Operations Manager

District Manager

Guest Experience Manager - Maryland

Manager, School Quality and Accountability

Operations Manager

Associate Service Manager

Operations Manager

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