Top 360 Technical support representative Jobs in Washington Dc

User Support Specialist III
Chickasaw Nation Industries —Rockville, MD
- Full-time
- 5 years
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Technical Support Specialist
Great Minds —Washington, DC
- $52,000 - $61,000 a year
- Full-time
- Remote
- Background check
- Writing skills
- Bachelor's degree
Quick Apply
Customer & Technical Support Specialist
Entarian —Silver Spring, MD
- $26 - $28 an hour
- Full-time
- Bachelor of Science
- Research
- Mid-level
13d
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- $22.22 - $33.34 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Writing skills
Technology Support Specialist
McDermott Will & Emery —Washington, DC
- $87,000 - $110,000 a year
- Full-time
- Mid-level
- Organizational skills
- Associate's degree
IT Support Engineer
Capital Area Food Bank —Washington, DC
- $60,700 - $78,000 a year
- Extended hours
- In person
- Microsoft Outlook
- Research
- Mid-level
- Food provided
Quick Apply
2d
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Service Desk Technician (Tier 1)
AAC Inc —Washington, DC
- $64,000 a year
- Mid-level
- Windows
- SharePoint
Quick Apply
Service Desk Agents – Tier 1, Washington DC (GT26080915PL)
GTSC —Washington, DC
- $45,000 - $60,000 a year
- Online Application
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Senior IT Support Technician (Temp to Hire)
Rocketship Public Schools —Washington, DC
- $28.00 - $32.50 an hour
- 8 hour shift
- Google Workspace
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Flexible spending account
Quick Apply
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
IT Technical Support Specialist
Bering Straits Native Corporation —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Journeyman Computer User Support Specialist
Empower AI Inc. —Washington, DC
- $24.45 - $36.67 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
Customer Support Representative
AEM Corporation —Reston, VA
- $48,000 - $52,000 a year
- Full-time
- Hybrid work
- Classroom
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
5d
Technical Service Representative
Air Products and Chemical —Washington, DC
- Online Application
- No high school diploma
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
2d
Customer Support Specialist (Technical)
Peraton —Sterling, VA
- $51,000 - $82,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
13d
Desktop Support Technician I - Junior
TekSynap —Washington, DC
- $50,000 - $55,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Windows
- Disability insurance
- Health insurance
Quick Apply
Desktop Support
ActioNet —Rosslyn, VA
- Up to $47 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Help Desk Specialist (Gov't Tech)
Sikich —Washington, DC
- $55,000 - $70,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply

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User Support Specialist III

Chickasaw Nation Industries -
Rockville, MD

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Ticketing system technical support

Full Job Description

SUMMARY

The User Support Specialist III provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be a U.S. born or naturalized citizen due to government or federal requirement
Must be able to obtain required government security clearance
5 days onsite work
Knowledge and understanding of the tools, concepts, practices, and procedures related to an IT help desk user support environment
Working knowledge utilizing service desk software tools and applications
Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
Ability to read and interpret common information systems documents and translate into layman terminology
Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)
Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support
Highly organized with ability to multitask
Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
Ability to effectively work both independently and in a team environment for the successful achievement of goals
Ability to lift 25 pounds

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.

Conducts all interactions in a professional manner.

Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.

Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps.

Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.

Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.

Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets.

Reviews customer satisfaction survey results and researches tickets, as needed.

Learns new applications and supports new areas, as needed.

EDUCATION / EXPERIENCE

Associates degree in Information Technology or a related field of study, and five (5) years’ of relevant experience in an IT help desk support environment as specified below; or equivalent combination of education / training / experience. Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.

The estimated pay range for this role is $28 - $29/hr, with the final offer contingent on location, skillset, and experience.

CNI offers a comprehensive benefits package that includes:

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

#INDCNI

Apply Now

Refine Your Search

technical support representative jobs in washington dc

User Support Specialist III

Call Center Operator - All Shifts

Technical Support Specialist

Customer & Technical Support Specialist

Desktop Support Technician I

Technology Support Specialist

IT Support Engineer

IT Support Technician I

Service Desk Technician (Tier 1)

Service Desk Agents – Tier 1, Washington DC (GT26080915PL)

Senior IT Support Technician (Temp to Hire)

IT Helpdesk Analyst (Level 1 / L1 Support)

IT Technical Support Specialist

Journeyman Computer User Support Specialist

Customer Support Representative

Technical Service Representative

Customer Support Specialist (Technical)

Desktop Support Technician I - Junior

Desktop Support

Help Desk Specialist (Gov't Tech)

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