About Whitman-Walker Health
At Whitman-Walker, we strive to treat each patient with the dignity, affirmation, and respect they deserve. Our mission is to be the highest quality, culturally competent federally qualified health center serving the greater Washington community, including individuals who face barriers to accessing care, and with expertise in LBGTQ and HIV care. We offer comprehensive health and wellness services including primary and specialty infectious disease care; behavioral, community, and sexual health; dental, legal, and complimentary wellness services; substance abuse treatment, youth prevention services and more.
Job Summary
The Sr.PrEP Specialist (SPS) is responsible for coordinating and running the PrEP Clinic at WWH. The SPS has an essential role in ensuring that the PrEP Clinic maintains the highest level of customer satisfaction through the coordination and provision of services for clients. SPS will be responsible for seeing clients enrolled in the PrEP Clinic for follow-up, conducting one-on-one PrEP counseling sessions, providing support for medication adherence and risk-reduction, delivering refill prescriptions to clients, and administering injectable PrEP. The position will play an integral role in the CH Department in assuring grant service targets are being met, documentation is correct and up-to-date, and clients are being maintained in treatment, care, and services. Further responsibilities will include other administrative support functions.
Core WWH Primary Essential Duties:
- Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
- Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrates excellent customer service by identifying and exceeding customer requirements.
- Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
- Participates in organizational quality and performance improvement activities.
Role-Specific Primary Essential Duties:
- Serves as the face of the PrEP Clinic to answer general questions about PrEP and the clinic.
- Picks up PrEP Clinic clients’ prescriptions from our pharmacy daily and keeps hold of those prescriptions until delivery.
- Provides one-on-one PrEP and sexual health education sessions as part of the PrEP Clinic.
- Conducts HIV/STI testing.
- Administers Injectable cabotegravir for PrEP for PrEP Clinic patients.
- Draws blood via standing order and processes the labs.
- Provides referrals to the PrEP Navigator and for other WWH programs and services when applicable.
- Conducts HIV/STI testing.
- Administers Injectable cabotegravir for PrEP for PrEP Clinic patients.
- Assists with medication inventory.
- Assists with quarterly re-engagement campaign.
- Assists with the creation of monthly reports.
- Coordinates efforts with medical providers.
- Documents all work activities according to established standards, collecting data for production in weekly, monthly, and annual reports, and assists with the creation of those reports as necessary.
- Assists with the maintenance of testing kits, lab materials, and other physical inventory.
- Performs outreach to community agencies and social groups, promoting collaboration, referrals to Whitman-Walker programs, and enrollment of new clients in Whitman-Walker services.
- Aids the PrEP Program Assistants in verifying pharmacy insurance coverage for the PrEP Clinic clients.
- Provides support to the PrEP Navigator when needed.
- Conducts HIV testing for clients as a backup counselor when needed, providing HIV prevention counseling, referring clients to appropriate programs and Whitman-Walker providers, and coordinating logistics of initial medical appointments for all HIV-positive individuals.
- Responsibilities include other duties as assigned, including special tasks involved in responding to CH departmental tasks.
- Additional duties as needed.
Budget Responsibilities - none
Management Responsibilities-none
Core WWH Knowledge, Skills, and Talents Required:
- Ability to work independently with minimal supervision.
- Ability to manage time and effort in order to meet strategic objectives.
- Knowledge of principles and processes for providing excellent customer service, both internal and external.
- Knowledge of all applicable WWH policies and procedures.
- Excellent oral and written communication skills.
- Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
- Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
- Ability to maintain records and information in an accurate, timely, and confidential manner.
- Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
- Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
- Flexibility to work within the organization’s various locations as necessary.
- Commitment to health equity.
Role Specific- Knowledge, Skills, and Talents Required:
- Knowledge of ambulatory healthcare, HIV/STDs, substance abuse, PEP/PrEP.
- Knowledge of the DC community.
- Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of clients.
- Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
- Excellent oral and written communication skills, including the charisma, energy, and enthusiasm to present and facilitate group and individual interventions.
- Well-honed analytical skills, including the ability to understand, interpret, and present data related to the tracking of various Community Health-related events, diseases, and behaviors.
- Developed organizational skills, including the ability to juggle several tasks at once and the capability to consistently reprioritize work as necessary to meet deadlines.
Education and Experience Required:
- Bachelor's Degree or at least four years of direct experience.
- HIV testing and training certification from INSTI preferred; experience providing counseling to people living with HIV preferred.
- Experience working with a broadly diverse population and the ability to work harmoniously with diverse groups of individuals required.
- Completion of phlebotomy training is required.
- Completion of administering injection training is required.
Working Conditions:
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.
Physical Demands:
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on a computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.
