Top 32 Whitman walker health Jobs in Washington Dc

CALL CENTER REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.00 - $26.25 an hour
- Weekends as needed
- Spanish
- HIPAA
- Experience equivalent to degree accepted
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Center Assistant, DC CFAR
George Washington University —Foggy Bottom, DC
- $18.40 - $27.68 an hour
- Full-time
- Background check
- Mid-level
- Administrative experience
- Disability insurance
- Health insurance
CERTIFIED MEDICAL ASSISTANT
Whitman-Walker Health —Washington, DC
- $20 - $25 an hour
- Full-time
- CPR Certification
- Vital signs
- Medical office experience
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SENIOR PREP PROGRAM SPECIALIST
Whitman-Walker Health —Washington, DC
- $25.00 - $31.25 an hour
- Weekends as needed
- Addiction Medicine
- Customer service
- HIPAA
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PUBLIC BENEFITS & INSURANCE NAVIGATOR
Whitman-Walker Health —Washington, DC
- $20.50 - $25.63 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- HIPAA
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CLIENT SERVICES REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $19.00 - $23.75 an hour
- Weekends as needed
- Spanish
- HIPAA
- Office
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COMMUNITY PARTNER OUTREACH SPECIALIST
Whitman-Walker Health —Washington, DC
- $22.50 - $28.13 an hour
- Weekends as needed
- Mid-level
- Clinic
- Analysis skills
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CARE NAVIGATOR YOUTH & FAMILIES
Whitman-Walker Health —Washington, DC
- $60,000 - $75,000 a year
- Full-time
- Addiction Medicine
- Licensed Clinical Social Worker
- Mid-level
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PUBLIC BENEFITS & INSURANCE NAV BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.53 - $26.91 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
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DENTAL ASSISTANT
Whitman-Walker Health —Washington, DC
- $21.82 - $27.27 an hour
- Full-time
- Dental office
- Cleaning
- Entry level
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CH CERTIFIED MEDICAL ASSISTANT
Whitman-Walker Health —Washington, DC
- $20 - $25 an hour
- Full-time
- CPR Certification
- Vital signs
- Medical office experience
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DENTAL SERVICES REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.79 - $27.24 an hour
- Spanish
- Dental office
- HIPAA
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SENIOR PREP PROGRAM SPECIALIST BILINGUAL
Whitman-Walker Health —Washington, DC
- $26.25 - $32.81 an hour
- Full-time
- Bilingual
- Customer service
- Mid-level
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DIRECTOR OF RESEARCH
Whitman-Walker Health —Washington, DC
- $108,000 - $133,000 a year
- Weekends as needed
- 5 years
- Word processing
- Writing skills
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SENIOR DIRECTOR OF MEDICAL SERVICES
Whitman-Walker Health —Washington, DC
- $230,000 - $260,000 a year
- Weekends as needed
- Medicine
- BC/BE
- HIPAA
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STAFF PHYSICIAN
Whitman-Walker Health —Washington, DC
- $185,000 - $231,250 a year
- Full-time
- Medicine
- Primary Care
- Mid-level
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MEDICAL ADHERENCE NURSE CARE MANAGER
Whitman-Walker Health —Washington, DC
- $73,424 - $89,627 a year
- Weekends as needed
- Nursing
- Addiction Medicine
- RN License
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6d
SUD PSYCHOTHERAPIST
Whitman-Walker Health —Washington, DC
- $65,067 - $81,334 a year
- Full-time
- LMFT
- Master of Social Work
- Customer service
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Center Assistant, DC CFAR
George Washington University —Foggy Bottom, DC
Excellent written and verbal communication skills, strong interpersonal skills, and the ability to develop working partnerships. Full-Time/Part-Time: Full-Time.
$18.40 - $27.68 an hour
CALL CENTER REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
Must have knowledge of call center tasks, as during times of low call volume, will be responsible for handling other types of calls.
$21.00 - $26.25 an hour
Quick Apply

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CALL CENTER REPRESENTATIVE BILINGUAL

Whitman-Walker Health -
Washington, DC

Quick Apply

Job Details

Full-time
$21.00 - $26.25 an hour

Qualifications

HIPAA compliance
Electronic health records (EHR) management
Direct client contact
HIPAA
Productivity software
Medical terminology

Full Job Description

Job Summary

The Client Services Call Center is Whitman-Walker Health's centralized patient interfacing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care. This role facilitates accessing care by utilizing telephonic, text, email, and telephone encounters.

Role Specific Primary Essential Duties:

Register patients.
Sends patient forms using email and DocuSign, attaches received forms, and updates the electronic medical record system
Schedule and reschedule patients’ various types of appointments in the electronic medical record system.
Utilizes dental software when scheduling dental appointments
Upload documents to patient charts. Labels all uploaded documents in the electronic medical records system.
Must have knowledge of call center tasks, as during times of low call volume, will be responsible for handling other types of calls.
Informs patients of items required for their appointment.
Confirms patient demographic information and insurance when scheduling an appointment. Updates information in electronic medical records
Verify medical insurance commercial coverage and update electronic medical records. Sends TE to verify medical commercial insurance coverage not obtainable via the website.
Communicate with other departments to verify non-medical commercial insurance coverage.
Update public coverage in electronic medical records in accordance with the Insurance Eligibility function.
Sends TE to verify public coverage when needed.
Performs claim data for all appointments scheduled by the call center representative.
Provides information about Whitman-Walker services and services available in the community.
Assists patients and non-patients who contact the call center via phone, text, email, or written communication.
Answer all incoming calls in the Call Center queues.
Informs the patient of balance and mechanisms to make payment. Collects payment for co-pays and balances, and posts payments.
Informs patients of No-Show policy in a compassionate manner. Offers solutions to include advocating with the provider and rescheduling.
Facilitates providing patient-requested documents and information.
Notifies patients that the provider is not available for their appointment.
Performs claim data when an appointment is scheduled. Verify insurance is active using the IE button in eCW when performing claim data.
Orders ASL and language interpreters when appointments are scheduled.
Routes callers and messages to Whitman-Walker staff or departments.
Provides patient portal access and directions on activating and using the patient portal, and assists patients in resetting their portal password.

Role Specific- Knowledge, Skills, and Talents Required:

Ability to work independently and learn quickly.
Ability to effectively communicate with staff and patients in an affirming, respectful, and efficient manner.
Fluency in medical terminology.
Fluency in HIPAA laws and regulations.
Knowledge of EPIC and computer software programs used by client services.
Knowledge of Microsoft Office products.

Education and Experience Required

An associate degree or 2 years of equivalent work experience required.
Written and oral fluency in Spanish or Amharic required
1-3 years of experience in a health care or call center preferred.
Fluency in medical terminology preferred.
1 year of experience working with people living with HIV or issues related to HIV care preferred.

Working Conditions:

Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and/or weekends and at organizational events. Individuals will be required to work from home during inclement weather.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.

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Refine Your Search

whitman walker health jobs in washington dc

CALL CENTER REPRESENTATIVE BILINGUAL

Center Assistant, DC CFAR

CERTIFIED MEDICAL ASSISTANT

SENIOR PREP PROGRAM SPECIALIST

PUBLIC BENEFITS & INSURANCE NAVIGATOR

CLIENT SERVICES REPRESENTATIVE BILINGUAL

COMMUNITY PARTNER OUTREACH SPECIALIST

CARE NAVIGATOR YOUTH & FAMILIES

PUBLIC BENEFITS & INSURANCE NAV BILINGUAL

DENTAL ASSISTANT

CH CERTIFIED MEDICAL ASSISTANT

DENTAL SERVICES REPRESENTATIVE BILINGUAL

SENIOR PREP PROGRAM SPECIALIST BILINGUAL

DIRECTOR OF RESEARCH

SENIOR DIRECTOR OF MEDICAL SERVICES

STAFF PHYSICIAN

MEDICAL ADHERENCE NURSE CARE MANAGER

SUD PSYCHOTHERAPIST

Other jobs to consider

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