Top 20 Call center supervisor Jobs in Washington State

Dispatch Manager
Northwest Ambulance —Everett, WA
- $38.50 - $50.00 an hour
- Full-time
- HIPAA
- Mid-level
- Critical & Intensive Care
- Paid holidays
- Health insurance
Quick Apply
4d
Care Manager – Patient Support Call Center -Remote
IQVIA —Olympia, WA
- $22 - $23 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Work from home
Supervisor - Customer Service / Distribution(hourly)
Walman —Kent, WA
- $32.42 - $47.95 an hour
- Full-time
- Hospitality
- HIPAA
- Mid-level
- Health insurance
- Paid time off
Development Manager
SEIU Local 775 —Seattle, WA
- $112,273 - $134,177 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Employment & labor law
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Project Manager
Zimmerman Associates, Inc. —Washington State
- Contract
- English
- Mid-level
- Bachelor's degree
5d
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Seattle, WA
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Seattle, WA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
14d
Mapping Operations Manager
Cognizant —Seattle, WA
- $114,500 - $134,500 a year
- Full-time
- Office
- Bachelor's degree
- US work authorization
- Paid parental leave
- Employee stock purchase plan
Customer Experience & Service Transformation Advisory Manager
Accenture —Redmond, WA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
14d
Senior UX Design Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $180,300 - $244,000 a year
- Full-time
- 11+ years
- Office
- Presentation skills
- AD&D insurance
- Health insurance
Senior Product Manager Technical, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $151,200 - $204,600 a year
- Full-time
- AWS
- Bachelor's degree
- Product management
- AD&D insurance
- Health insurance
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Seattle, WA
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Senior Product Manager Technical , Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $151,200 - $204,600 a year
- Full-time
- Business development
- Bachelor's degree
- Machine learning
- AD&D insurance
- Health insurance
Project Manager
Bowhead —Keyport, WA
- $130,000 - $160,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
4d
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Seattle, WA
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance

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Dispatch Manager
Northwest Ambulance —Everett, WA
Be the escalation point for tough calls and after-hours issues, and back up the desk when staffing is short. Monitor unit availability and coverage; make real-…
$38.50 - $50.00 an hour
Quick Apply
4d
Customer Care Representative
MOSES LAKE COMMUNITY HEALTH CENTER —Moses Lake, WA
Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager.
$21.92 - $27.69 an hour
Quick Apply

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Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
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Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
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call center supervisor jobs near washington state

Dispatch Manager

Northwest Ambulance -
Everett, WA

Quick Apply

Job Details

Full-time
$38.50 - $50.00 an hour
4 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
Team leadership
Staff scheduling
HIPAA
VoIP
Healthcare privacy protection
Health information regulatory compliance
Telephone systems
Systems & applications support
Medical transportation experience
Computer-aided dispatch (CAD) software
Staffing management

Full Job Description

About Northwest Ambulance

We're a private ground ambulance service — not a 911 provider. Our work is scheduled and on-demand interfacility transport, critical care transport, and coordination under our contract with Everett Fire Department. When a patient needs to move between facilities safely and on time, that's us.

About the role

The Dispatch Manager runs our communications center day to day: keeping calls moving, units assigned, and the team supported. This is a working leadership role, not a desk-only one. You'll be on the floor, in the software, and available when things get busy — owning the dispatcher schedule, leading the desk, administering the systems dispatch depends on, and serving as the escalation point for tough calls and after-hours issues across our coverage area.

What you'll do

Oversee daily dispatch operations across our coverage area (Island, Skagit, Snohomish, King, Pierce, and Thurston counties).
Build and manage the dispatcher schedule — set coverage across all shifts, handle time-off requests and swaps, resolve overlaps and gaps, and keep the desk staffed around the clock without over- or under-covering.
Lead the dispatch team: hiring, onboarding, training, and coaching.
Handle personnel matters for the dispatch team — performance management, corrective action, conflict resolution, and day-to-day issues — partnering with HR and leadership where appropriate.
Serve as the company's Logis administrator: manage user accounts and permissions, maintain system configuration, build and update the data that dispatch relies on, run reporting, and act as the point of contact for troubleshooting and vendor support.
Manage transport request intake, triage, unit assignment, and status tracking in Logis.
Coordinate scheduled and time-sensitive transports (facility-to-facility, CCT, and NICU/PICU moves) with sending and receiving facilities.
Administer our Dialpad phone system — call routing, queues, voicemail, and pulling reporting when needed.
Monitor unit availability and coverage; make real-time deployment calls to keep response times and on-time performance where they need to be.
Track and report on call volume, timeliness, and other dispatch metrics.
Hold the line on documentation accuracy and call-handling standards, and protect PHI in line with HIPAA.
Be the escalation point for tough calls and after-hours issues, and back up the desk when staffing is short.

Requirements

Required

Dispatch experience in EMS, ambulance, or medical transport
Supervisory or lead experience, especially anyone who's owned a schedule and handled personnel issues directly
Comfort administering and configuring CAD/dispatch software, not just using it (Logis experience is a plus, not a requirement)
Familiarity with VoIP phone systems (Dialpad a plus)
Solid grasp of HIPAA and handling sensitive information
Steady under pressure, clear on the radio and the phone, and genuinely good with people
Strong organization and the judgment to prioritize when several things need attention at once

Preferred

Prior work in a non-911 / private ambulance transport environment
Familiarity with Washington EMS operations
Scheduling or workforce management experience

Benefits

What you can expect from us:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages:

Wages $38.50 - 50.00 per hour.

Equal Opportunity Employer

Northwest Ambulance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available upon request for candidates with disabilities participating in the application or interview process.

Work Location: In person

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Refine Your Search

call center supervisor jobs in washington state

Dispatch Manager

Care Manager – Patient Support Call Center -Remote

Supervisor - Customer Service / Distribution(hourly)

Development Manager

Project Manager

Contact Center Transformation - Senior Manager

Contact Center Operations and Transformation Functional Manager

Mapping Operations Manager

Customer Experience & Service Transformation Advisory Manager

Manager, IT Service Desk

Senior UX Design Manager, Amazon Customer Service

Senior Product Manager Technical, Amazon Customer Service

CSX - Manager, Contact Center Transformation Strategy&

Senior Product Manager Technical , Amazon Customer Service

Project Manager

Contact Center Transformation - Manager

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