Top 23 desktop support manager Jobs in washington state

Customer Enablement Manager, West
Evolv Technologies Inc. —Seattle, WA
- $73,000 - $117,000 a year
- Weekends as needed
- Remote
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Service Desk Supervisor
Fred Hutchinson Cancer Center —Seattle, WA
- $93,163 - $139,714 a year
- Full-time
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Paid holidays
14d
Training Lead-Truss
Alpine —Seattle, WA
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
9d
IT Manager
ClinDCast LLC —Bellevue, WA
- $65 - $70 an hour
- Full-time
- Mid-level
- In-person
- Leadership
Quick Apply
Information Technology Manager – Operations & Networking
The City of Everett —Everett, WA
- $11,673 - $15,180 a month
- Online Application
- Azure
- Computer Science
- System design
- Health insurance
- Dental insurance
Part-time Lab Lead in Information Technology System (ITS)
Bellevue College —Bellevue, WA
- $16.66 - $22.00 an hour
- Temporary
- Background check
- Laboratory
- Word processing
IT Help Desk Supervisor
Angel Of The Winds Casino Resort —Arlington, WA
- From $28.50 an hour
- Mid-level
- Analysis skills
- 2 years
Quick Apply
3d
IT Customer Support - Senior/Specialist - Supervisor
State of Washington Liquor and Cannabis Board —Olympia, WA
- $84,120 - $113,148 a year
- Online Application
- Hybrid work
- Background check
- Computer science
- Computer Science
- Free parking
- Wellness program
Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)
Amazon.com Services LLC —Seattle, WA
- $92,300 - $160,000 a year
- Full-time
- Team management
- Mentoring
- Software development
- AD&D insurance
- Health insurance
14d
Supervisor, IT Technical Support
Altasciences —Everett, WA
- $75,000 - $109,000 a year
- Full-time
- Mid-level
- Team management
- Mentoring
- Paid holidays
- Health insurance
2d
IT Customer Support - Senior/Specialist - Supervisor
Washington State Liquor And Cannabis Board —Olympia, WA
- $84,120 - $113,148 a year
- Online Application
- Hybrid work
- Background check
- Computer science
- Computer Science
- Free parking
- Paid training
IT Operations Manager
3MD Inc. —Redmond, WA
- $115,000 - $130,000 a year
- 5 years
- Office
- AWS
- Paid holidays
- Disability insurance
Quick Apply
Technical Enablement Lead, WWFE - Technical Enablement
Amazon Web Services, Inc. —Seattle, WA
- $88,100 - $154,100 a year
- Full-time
- Computer science
- Computer Science
- Sales
- AD&D insurance
- Health insurance
Information Technology Manager – Operations & Networking
City of Everett —Everett, WA
- $11,673 - $15,180 a month
- Online Application
- Computer science
- Azure
- Oracle
- Health insurance
- Dental insurance
Program Manager, Sales Enablement
Eaton —Tukwila, WA
- $97,000 - $143,000 a year
- Hybrid work
- Background check
- Writing skills
- Office
- Retirement plan
6h
Technical Account Manager
T-Mobile USA, Inc. —Bellevue, WA
- $62,600 - $112,900 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
2d
Support Enablement Manager
Okta —Bellevue, WA
- $114,000 - $172,000 a year
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
3d
Infrastructure Engineering Senior Manager- Hybrid
The Cigna Group —Seattle, WA
- $138,300 - $230,500 a year
- Online Application
- Hybrid work
- Azure
- Scripting
- Fair chance
- Paid holidays
- Health insurance
4d
Spokane - Direct Support Professional (DSP / Caregiver) House Lead
Alpha Supported Living Services —Spokane, WA
- $23.10 an hour
- Full-time
- 18 years or older
- CPR Certification
- Vital signs
- Health insurance
- Dental insurance
Quick Apply

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Customer Enablement Manager, West

Evolv Technologies Inc. -
Seattle, WA

Quick Apply

Job Details

Full-time
$73,000 - $117,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
401(k) 2% match

Qualifications

Post-sales product instruction
Customer records maintenance
Managing customer accounts
Customer communication
Performance dashboards
Stakeholder engagement
Customer relationship building
Client onboarding
Customer retention strategy
Account development
Mid-level
Risk mitigation strategy implementation
Reporting and dashboarding tools
User training (technical support)
Customer engagement
Customer relationship management
Instructor-led training (training delivery method)
Client growth strategy
Operational excellence initiatives
Cross-functional collaboration
Customer growth strategy
Account management
Escalation handling
Remote training
Cross-functional communication
Stakeholder management

Full Job Description

The Elevator Pitch

If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you! Customer success is vital to Evolv’s long-term mission and profitability. Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.

You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment. This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.

Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.

What are performance outcomes over the first 12 months you will work toward completing?

First 30–90 Days:

Become fully competent in Evolv’s products, workflows, and enablement methodology.
Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.
Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health).
Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers.
Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption.

3-6 Months:

Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes.
Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.
Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.

6-12 Months:

Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms
Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration.
Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).
Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.

1+ year:

Be recognized as a strategic customer advocate with deep account relationships across accounts.
Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.
Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates.
Operate independently while driving scalable improvements to the broader customer enablement program.

The Work: What type of work will you be doing?

As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following:

Customer Onboarding & Training

Customer onboarding, and go-live activities with Program Management, TSS, and Support.
Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment.
Ensure customers complete the right Evolv Academy learning paths and certifications.

Customer Adoption & Value Realization

Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.
Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.
Promote adoption of MyEvolv, training content, and all customer enablement resources.
Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).

Customer Health & Risk Management

Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health
Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly
Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context.

Renewal Readiness & Growth Support

Proactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment.
Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.
Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.

What is the leadership like for this role? What is the structure and culture of the team?

This role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.

The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.

Where is the role located?

Location:

While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region with transportation accessibility. The role is flexible within our Western Region including; Arizona, Utah, Nevada, California & Washington.

Travel:
Travel demands will fluctuate with customer engagement, trade shows, and your territory strategy, and may reach 25–30% of the time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required.

Compensation and Transparency Statement

The base salary range for this full-time position is $73,000- $117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.

In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.

During the hiring process, your recruiter will share:

The specific salary range for your preferred location
A general overview of our benefits and equity offerings
Insights into how compensation decisions are made, including factors that influence starting pay

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

Benefits

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:

Do the right thing, always;
Put people first'
Own it;
Win together; and continue to
Be bold, stay curious.

Our Benefits Include:

Equity as part of your total compensation package
Medical, dental, and vision insurance
Health Savings Account (HSA)
A 401(k) plan (and 2% company match)
Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
Quarterly stipend for perks and benefits that matter most to you
Tuition reimbursement to support your ongoing learning and development
Subscription to Calm

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].

Evolv participates in E-verify for all employees after the completion of Form I-9.

Quick Apply

Refine Your Search

desktop support manager jobs in washington state

Customer Enablement Manager, West

IT Service Desk Supervisor

Training Lead-Truss

IT Manager

Information Technology Manager – Operations & Networking

Part-time Lab Lead in Information Technology System (ITS)

IT Help Desk Supervisor

IT Customer Support - Senior/Specialist - Supervisor

Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)

Supervisor, IT Technical Support

IT Customer Support - Senior/Specialist - Supervisor

IT Operations Manager

Technical Enablement Lead, WWFE - Technical Enablement

Information Technology Manager – Operations & Networking

Program Manager, Sales Enablement

Technical Account Manager

Support Enablement Manager

Infrastructure Engineering Senior Manager- Hybrid

Spokane - Direct Support Professional (DSP / Caregiver) House Lead

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