Global Operations
TikTok Shop - Head of US Risk Control & Security Operations
Location
:
Seattle
Employment Type
:
Regular
Job Code
:
A229938
Responsibilities
About the Team:
The TikTok E-commerce Governance and Experience team ensures our marketplace remains safe, trustworthy, and customer-centric across the globe. We protect users, sellers, and creators by designing policies, building systems, and managing operations that safeguard platform integrity.
About the Role:
We are seeking the Head of Risk Control & Security Operations for US to oversee our risk management and fraud prevention operations in the US. Beyond managing investigations and escalations, this role plays a critical part in partnering with regional business teams to balance growth with trust and safety. You will bridge business objectives and risk control goals, ensuring solutions are pragmatic, scalable, and aligned with both user trust and commercial priorities.
Responsibilities:
- Lead Regional Risk Operations Analysts in making calibrated, context-aware decisions regarding the detection, investigation, and mitigation of risks.
- Drive the migration of traditional investigation workflows into LLM-driven automation, ensuring high precision and operational efficiency.
- Serve as the primary business partner to regional commercial and operations teams to understand their needs, identify potential risks, and co-develop solutions that enable safe growth.
- Own regional risk metrics and performance, utilizing advanced data analysis to detect abnormalities, investigate edge cases, and identify drivers behind on-call and appeal outcomes.
- Partner with Global Risk Domain, Product, and Data Science teams to co-design risk control strategies and close systemic gaps in the US market.
- Act as the escalation point for high-impact fraud incidents, high-priority appeals, and regulatory requests, ensuring timely and compliant resolutions.
- Direct the evolution of the LLM & Model QA function, focusing on RLHF (Reinforcement Learning from Human Feedback) and root cause analysis for model false positives/negatives.
- Coach the team in transitioning skillsets toward deep-dive data analysis and AI model oversight, fostering a culture of technical curiosity and operational excellence.
Qualifications
Minimum Qualifications:
- 5 years of experience in fraud operations, risk control, or Trust & Safety, with at least 3 years in a leadership role managing multi-disciplinary teams.
- Proven ability to balance business enablement with risk control, acting as a strategic consultant to business stakeholders.
- Familiarity with the lifecycle of machine learning models or LLMs, including an understanding of RLHF, model tuning, or automated QA workflows.
- Strong investigative mindset with the ability to navigate complex data to find the "why" behind the numbers.
- Ability to translate technical model performance into clear business impact for leadership.
- Ability to thrive in fast-paced, ambiguous environments and lead teams through significant organizational and technological shifts.
Preferred Qualifications:
- Proficiency or familiarity with SQL, Python, or similar data tools is a significant plus.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $151050 - $273600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
