Top 551 It Jobs in Washington State

Tier II Support Technician (Escalations Engineer)
Cybertools, inc. —Puyallup, WA
- From $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Technician
NW Technology —Ferndale, WA
- $24 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
IT Manager
ClinDCast LLC —Bellevue, WA
- $65 - $70 an hour
- Full-time
- Mid-level
- In-person
- Leadership
Quick Apply
IT Manager
ClinDCast LLC —Bellevue, WA
- $65 - $70 an hour
- Full-time
- Mid-level
- In-person
- Leadership
Quick Apply
director cybersecurity, assurance services
Starbucks —Seattle, WA
- $205,500 - $342,500 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
IT Customer Support - Entry
Washington State Liquor And Cannabis Board —Olympia, WA
- $64,248 - $86,436 a year
- Online Application
- Hybrid work
- Background check
- Computer Science
- Office
- Free parking
- Paid training
IT Support Specialist
OpenAI —Seattle, WA
- $60.58 - $108.17 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Relocation assistance
IT Support Technician
First Fed —Seattle, WA
- $24.94 - $42.40 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
IT Customer Support - Entry
State of Washington Dept. of Agriculture —Olympia, WA
- $64,248 - $86,436 a year
- Online Application
- Background check
- Computer Science
- Inventory management
- Paid holidays
- Flexible spending account
3d
IT Customer Support - Entry
State of Washington Liquor and Cannabis Board —Olympia, WA
- $64,248 - $86,436 a year
- Online Application
- Hybrid work
- Background check
- Computer Science
- Office
- Free parking
- Wellness program
IT Service Desk Tier 1
TurnPoint Technology —Seattle, WA
- Monday to Friday
- Ability to lift 50 pounds
- 1 year
- Reliable transportation
Quick Apply
Systems Analyst
Meriplex —Seattle, WA
- $60,000 - $80,000 a year
- Azure
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Verus Aerospace —Tacoma, WA
- $80,168.40 - $100,000.00 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Specialist I (Desktop Support)
Valley Medical Center —Renton, WA
- $53,473 - $77,537 a year
- Full-time
- Windows
- Operating room
- Organizational skills
Specialist Technology Support Intermediate
Seattle Public Schools —Seattle, WA
- $90,230.40 - $115,856.00 a year
- Full-time
- Background check
- Classroom
- Computer science
3d
IT-Technician
TSMC —Camas, WA
- $23.55 - $33.85 an hour
- 12 hour shift
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
- Profit sharing
- Employee stock purchase plan
IT Specialist
Dick's Drive-Ins, Ltd., L.P. —Seattle, WA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Mileage reimbursement
Quick Apply
School Technology Specialist
Northshore School District 417 —Bothell, WA
- $29.86 - $36.13 an hour
- Online Application
- Classroom
- 18 years or older
- Computer literacy
- AD&D insurance
- Disability insurance
Database Engineer II - AMZ23042.9
Amazon Web Services, Inc. - A97 —Seattle, WA
- $124,700 - $168,800 a year
- Multiple hires
- Computer science
- Computer Science
- Mid-level
Technical Services Support Specialist
Tyler Technologies —Renton, WA
- $35 - $37 an hour
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Tier II Support Technician (Escalations Engineer)

Cybertools, inc.
Puyallup, WA

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Non-technical user support
Endpoint Security
ConnectWise
IT user and group management
GPO
Technical documentation
Data recovery
Server backup and recovery
Microsoft Exchange
Public Cloud
Windows
Hyper-V
Bash
Endpoint Detection and Response (EDR)
Managing clients in a customer support role
Driver's License
Email configuration (technical support)
Cloud service support
Disaster recovery implementation
Driving
Customer engagement
Azure AD
Malware removal support
Server virtualization
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
Data backup
IT
VMware

Full Job Description

TIER II Support Technician (Escalations Engineer)

READ CAREFULLY BEFORE APPLYING (NON-NEGOTIABLE REQUIREMENTS)

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED BASED ON SCREENING QUESTIONS

4+ years CURRENT or RECENT MSP experience REQUIRED !
Multi-industry client support REQUIRED (SMB environments) !
Experience with ConnectWise Manage, IT Glue, and RMM tools REQUIRED!
Applications who have not answered all screening questions will be rejected !

This is NOT a remote position.

About the Role

We are hiring a Tier II Support Technician (Escalations Engineer) to operate in a fast-paced, multi-client MSP environment supporting businesses across multiple industries and serve our customers both onsite and remotely.

This is not an internal enterprise IT role.

You will be responsible for:

Handling escalations from Tier I
Supporting multiple client environments simultaneously
Driving both reactive resolution and proactive system improvement

You must be comfortable with context switching, ownership, and accountability across diverse environments.

Core Responsibilities

Escalations & Advanced Troubleshooting

Resolve complex issues across:
Servers, networks, and cloud platforms
Active Directory, Group Policy, identity systems
Microsoft 365 (Exchange, permissions, mail flow)
Firewalls, VPNs, and network connectivity
Troubleshoot virtualization (VMware, Hyper-V)
Resolve backup failures and perform recovery operations

Infrastructure & System Management

Configure and support:
Firewalls, switches, VPNs
Windows Server environments
Microsoft 365 / Azure tenants
Monitor RMM alerts and respond proactively
Maintain system health, uptime, and performance

Security & Compliance

Remediate malware, phishing, and endpoint threats
Support email filtering and EDR platforms
Assist with compliance, audits, and risk mitigation

Project Execution & Client Engagement

Execute mid-level projects:
Migrations, onboarding, infrastructure upgrades
Participate in client discovery and environment assessments
Recommend improvements aligned to business and security needs

Team Support & Mentorship

Provide escalation support to Tier I
Mentor junior technicians
Collaborate with Tier III engineers

Documentation & Process Discipline

Maintain documentation accuracy ≥ 95%
Document all work in PSA (tickets, configs, changes)
Follow standardized MSP workflows (no “custom support” shortcuts)

Operational Expectations

Participate in on-call rotation (~1 week every 6 weeks)
Occasional after-hours and emergency support
Vendor coordination for escalations
Mandatory onsite field dispatches for emergency support and physical hardware setups

Physical Requirements

Must be able to drive locally to client locations, navigate various office environments, and occasionally lift/move IT equipment (up to 50 lbs)

Required Skills & Experience

Technical Expertise

Windows Server, Active Directory, Group Policy
Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Networking: DNS, DHCP, TCP/IP, VPNs, firewalls
Virtualization: VMware, Hyper-V
Backup & Disaster Recovery solutions
Azure / Entra ID (basic–intermediate)
Endpoint security / EDR tools
Email filtering (Barracuda or similar)

Tools (REQUIRED)

ConnectWise Manage
IT Glue
RMM tools (Datto preferred)

Automation (Preferred)

PowerShell
Basic scripting (Python, Bash)

Soft Skills

Strong troubleshooting and analytical thinking
Ability to manage multiple clients simultaneously
Clear communication with non-technical users
High accountability (“Extreme Ownership”)
Strong documentation discipline

Position Requirements

4+ years Tier II experience in an MSP (REQUIRED)
Experience supporting multiple industries (REQUIRED)
Experience supporting SMB clients (multi-tenant environments)
Ability to work independently and within a team
Valid driver’s license and reliable transportation REQUIRED for mandatory local travel to client sites

What Success Looks Like

You resolve escalations correctly the first time
You reduce recurring issues (not just fix symptoms)
You elevate Tier I performance
You improve client environments proactively

Who This Role Is NOT For

Candidates without MSP experience
Candidates with only internal IT backgrounds or Vendor experience
Candidates not comfortable managing multiple clients simultaneously

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now or in the future require employer sponsorship or participation in a work authorization program?
What is your salary requirement?
Can you perform the functions of the job, with or without reasonable accommodations?

Experience:

Managed Service Provider (MSP): 4 years (Required)
ConnectWise: 3 years (Preferred)
Tier II: 3 years (Required)

Ability to Commute:

Puyallup, WA 98374 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it jobs in washington state

Tier II Support Technician (Escalations Engineer)

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Database Engineer II - AMZ23042.9

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