Top 26 Service desk analyst Jobs in Washington State

Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
5d
Technical Support Analyst
Lummi Nation —Bellingham, WA
- Full-time
- Mid-level
Network Operations Center Analyst
Chelan County Public Utility District —Wenatchee, WA
- $30.62 - $38.27 an hour
- Online Application
- English
- Mid-level
- Ability to climb stairs
- Paid jury duty
- AD&D insurance
11d
Senior Manager- Enterprise Applications
Charlie's Produce —Seattle, WA
- $150,000 - $165,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Free parking
- Profit sharing
Quick Apply
IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
- $33 - $38 an hour
- On call
- Computer Science
- Mid-level
- Office
Quick Apply
Epic Analyst III
Confluence Health —Wenatchee, WA
- $44.64 - $71.24 an hour
- 8 hour shift
- Remote
- Customer service
- 5 years
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
IT Systems Analyst
City of Kenmore —Kenmore, WA
- $8,087 - $10,271 a year
- Weekends as needed
- Azure
- Computer Science
- 5 years
- Paid holidays
Quick Apply
13d
IT Support Analyst II
Vimly Benefit Solutions —Seattle, WA
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
7d
Support Desk Analyst
Nscale —Seattle, WA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)
PACCAR —Renton, WA
- $77,700 - $116,200 a year
- Weekends as needed
- Computer Science
- Customer service
- 5 years
- Health savings account
- AD&D insurance
Business Applications Analyst
WhidbeyHealth —Coupeville, WA
- $85,000 - $105,000 a year
- 8 hour shift
- Computer science
- Computer Science
- HIPAA
Quick Apply
Business Systems Analyst / Project Server
Azad, inc. —Vancouver, WA
- Research
- Master's degree
- SQL
- Health insurance
- Dental insurance
IT Support Analyst
ICONIX Waterworks —Snohomish, WA
- $28.00 - $33.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Systems Analyst/Programmer IV
Fred Hutchinson Cancer Center —Seattle, WA
- $104,458 - $165,089 a year
- Overtime
- Computer Science
- HIPAA
- Mid-level
- Paid parental leave
- Paid holidays
Business Systems Analyst-Principal
King County —Seattle, WA
- $136,281.39 - $172,744.42 a year
- Computer science
- Computer Science
- Office
Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
Data Services Specialist (E)
Edmonds Community College —Lynnwood, WA
- $107,220.81 - $116,455.15 a year
- Weekends as needed
- Background check
- Office
- 3 years
- Health insurance
- Dental insurance
Senior Analyst, Data Operations
Russell Investments —Seattle, WA
- $80,500 - $91,500 a year
- Full-time
- Office
- 3 years
- SQL
- Health insurance
Senior Cogito Developer 3 (Access)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- 403(b) matching
- Paid holidays
Enterprise Systems Engineer II
Confluence Health —Wenatchee, WA
- $43.36 - $67.84 an hour
- 8 hour shift
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance

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Product Support Analyst

Long Tail Health Solutions Inc.
Kirkland, WA

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Customer communication

Full Job Description

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience

Required: Bachelor's degree preferred, or equivalent relevant work experience.
Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
1-3 years of customer support experience.

Knowledge

Familiarity with support ticketing systems and basic troubleshooting workflows.
Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.

Skills

Strong written communication skills for clear, professional ticket responses.
Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
Good judgment on when to escalate versus resolve directly.
Organized and able to manage a ticket queue under time pressure.
Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.

Primary Job Duties
The essential functions include, but are not limited to the following:

Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.

Quick Apply

Refine Your Search

service desk analyst jobs in washington state

Product Support Analyst

Technical Support Analyst

Network Operations Center Analyst

Senior Manager- Enterprise Applications

IT Support Analyst

Epic Analyst III

IT Systems Analyst

IT Support Analyst II

Support Desk Analyst

IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)

Business Applications Analyst

Business Systems Analyst / Project Server

IT Support Analyst

Systems Analyst/Programmer IV

Business Systems Analyst-Principal

Manager, IT Service Desk

Data Services Specialist (E)

Senior Analyst, Data Operations

Senior Cogito Developer 3 (Access)

Enterprise Systems Engineer II

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