Top 9 Sr. technology helpdesk Jobs in Washington State

IT Services Technician (Bellevue)
SpaceXAI —Seattle, WA
- $68,400 - $102,600 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
10d
Sr. Technology Helpdesk Technician
McKinstry —Spokane, WA
- $64,900 - $94,100 a year
- On call
- 5 years
- Office
- Windows
- Profit sharing
- Commuter assistance
3d
Sr. Technology Helpdesk Technician – Executive Support
McKinstry —Seattle, WA
- $64,900 - $94,100 a year
- On call
- 5 years
- Office
- Windows
- Profit sharing
- Commuter assistance
3d
IS Specialist III
PERMA FIX ENVIRONMENTAL SERVICES INC —Richland, WA
- $110,000 - $150,000 a year
- 5 years
- Windows
- SQL
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Director, Product Management
DocuSign —Seattle, WA
- $202,100 - $299,625 a year
- Hybrid work
- Office
- Analysis skills
- Team management
- Paid parental leave
- Paid holidays
IT Manager
Hotstart Inc —Spokane Valley, WA
- $120,000 - $140,000 a year
- Email
- 7 years
- Office
- Bachelor's degree
- Profit sharing
- Health insurance
Quick Apply
Senior Manager, Learning Operations Managed Services
Deloitte —Seattle, WA
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Senior Delivery Consultant – DevOps, WWPS ProServe
Amazon Web Services, Inc. —Seattle, WA
- $153,600 - $207,800 a year
- Full-time
- 5 years
- AWS
- Mentoring
- AD&D insurance
- Health insurance

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Senior Manager, Learning Operations Managed Services
Deloitte —Columbus, OH
Experience designing or managing customer education, partner enablement, certification, or credentialing programs.
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IT Services Technician (Bellevue)

SpaceXAI
Seattle, WA

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Job Details

Full-time
$68,400 - $102,600 a year
10 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Network troubleshooting
Linux support
Enterprise software
Incident management software
Internal employee customer service
macOS administration
IP networking
Cross-functional communication
IT department experience
Ticketing system technical support

Full Job Description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

RESPONSIBILITIES:

Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
Support IT projects, such as system upgrades, migrations, or new technology rollouts.
Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
Ensure compliance with company IT policies, security standards, and data protection protocols.
Provide new hire onboarding and offboarding service support

BASIC QUALIFICATIONS:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
2-4 years of experience in IT, helpdesk, or a related technical role.
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
Excellent problem-solving, analytical, and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

PREFERRED SKILLS AND EXPERIENCE:

Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
Ability to manage multiple priorities and meet deadlines under pressure.

COMPENSATION AND BENEFITS:

$68,400 - $102,600 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Quick Apply

Refine Your Search

sr. technology helpdesk jobs in washington state

IT Services Technician (Bellevue)

Sr. Technology Helpdesk Technician

Sr. Technology Helpdesk Technician – Executive Support

IS Specialist III

Director, Product Management

IT Manager

Senior Manager, Learning Operations Managed Services

Senior Delivery Consultant – DevOps, WWPS ProServe

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ABOUT THE ROLE:

RESPONSIBILITIES:

BASIC QUALIFICATIONS:

PREFERRED SKILLS AND EXPERIENCE:

COMPENSATION AND BENEFITS:

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