GENERAL SUMMARY
Under the direction of the Director of Tennis, the Tennis Professional is responsible for all tennis activities as assigned and directed by the Club's management. The Tennis Professional is responsible for achieving personal revenue goals each month while providing the best customer service and hospitality to all members and guests.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
- Promote and teach: tennis clinics, private lessons, and adult/junior/senior programs as assigned by the Director of Tennis
- Responsible for organizing and maintaining daily teaching schedule, including but not limited to, private lessons and group lessons
- Responsible for achieving personal revenue goals
- Provide new member tennis orientations and evaluations, along with an introduction to the facility and its programming
- Notify and encourage members to participate in the Club's tennis events
- Attend Tennis Department staff meetings and General Staff Meeting or Associate Orientations as directed by Club Management
- Schedule permitting, be available for posted Tennis Clinics or other job functions throughout the Club in emergency situations.
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
- Be on time for all scheduled appointments
- Maintain accurate, current records on all client exercise programs and progress
- Keep track of each client's sessions and fee payments
- Enforce all tennis department and club policies
- Assist in the maintenance and cleanliness of the tennis area. Maintain your teaching court in a professional manner. Ensure the environment is safe for all those who use the facility.
- Accurately record each day worked, the actual time worked and client sessions in the appropriate tracking system
CORPORATE GOALS & OBJECTIVES
- Promote the company's safety goals and actively work towards ensuring a safe working environment
- Interpret and ensure compliance with company policies and procedures
- Actively further corporate objectives and continuously support improvement and positive change
- Assist with special club projects, events and promotions
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
- Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
- Computer - Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.
- Well organized and detail oriented.
- Strong interpersonal and communication skills.
- Excellent customer service attitude and abilities.
- Current Tennis Professional certification from either United States Professional Tennis Association (USPTA) or United Stated Professional Tennis Registry (USPTR) required
- Minimum two (2) years of professional experience. (This includes college and/or elite professional competition and exposure.)
- Current CPR/AED certification
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The location of the position changes frequently from indoors to outdoors
- Work performed outdoors in varying and occasionally extreme (hot) weather conditions
- Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required.
- Must be flexible, adaptable, and readily able to adjust to changes in work environment.
- Position requires public contact.
- This position deals with outside personnel such as clients on a regular basis with contact in various forms such as in person, phone and email.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Frequently required to use hands to finger, handle or feel; and reach with hands and arms.
- Frequently required to walk, stoop, kneel, climb or balance, and stretch.
- Must occasionally walk around the facility
- Must occasionally talk and hear
- This Associate should be able to regularly play a competitive tennis match or practice hitting/playing sessions.
- Specific vision abilities required but this job includes close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
