SUMMARY
Under the supervision of the Parks and Recreation Department Director or their designee, the Membership Services Manager plans, organizes, supervises, and administers membership services and front-line operations of the Saline Recreation Center. This position is responsible for customer service functions, membership sales and retention strategies, and daily interactions that shape the overall guest experience.
Utilizes innovative and customer-focused strategies to meet membership growth, retention, and engagement goals while working within established budgets and operational frameworks. The position requires frequent interaction with staff and the public, often in dynamic and fast-paced environments.
Performs general programming support functions related to special events and recreation programs, ensuring seamless coordination between membership services and program delivery. Applies self-direction to maintain and enhance the high-quality standards of the Parks and Recreation Department.
Strong interpersonal, problem-solving, and leadership skills are essential, along with a thorough working knowledge of customer service operations, membership systems and recreation facility practices.
EDUCATIONAL REQUIREMENTS
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Bachelor’s Degree in Recreation Management or similar
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Emphasis on facility management preferred
EXPERIENCE REQUIREMENTS
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3 years of experience in recreation management or similar
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1 year of Supervisory Experience
ADDITIONAL REQUIREMENTS
DRIVING
CERTIFICATIONS
WORKING CONDITIONS
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Evening and weekend work responsibilities, as needed; availability by phone to provide leadership during facility and program operations.
KNOWLEDGE
Knowledge of electrical and mechanical systems
Knowledge of health, safety, and environmental regulations
Knowledge of procurement and contracts
Computer and systems knowledge
Knowledge of principles and practices of project management
Knowledge of pool chemistry and operations
Knowledge of fitness industry
Knowledge of Parks and Recreation Department Rules and policies
REQUIRED ABILITIES
REQUIRED SKILLS
Collaborate with others to maximize innovation and effectiveness
Focus on details to reduce errors and increase efficiency
Manage time effectively to ensure all work is completed timely and effectively
Organize work to maximize productivity
Actively listen to fully understand circumstances
Communicate ideas, thoughts, knowledge, and information to foster clarity and engage others
Consider multiple costs and benefits when problem solving to arrive at most effective decision
Plan work projects to ensure efficiency
Resolve conflicts to facilitate goal achievement
Use empathy to understand the point of view of others
SUPERVISORY RESPONSIBILITIES
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Building Supervisors
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Front Desk Staff
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Contracted Cleaning & Facility Maintenance Companies
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Coaches
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Contracted Instructors
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Contracted Trainers
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Additional Part Time and Seasonal Staff
REPORTS TO
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Parks and Recreation Director
ESSENTIAL JOB FUNCTIONS
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job)
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Responsible for membership growth, retention, and engagement initiatives by developing and executing strategic plans, analyzing participation and membership data, and implementing targeted outreach and customer experience improvements to meet or exceed established goals.
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Responsible for the selection, evaluation, and onboarding of part-time Recreation Center personnel. Supervises, trains, and evaluates part-time staff to ensure that direct reports represent the Parks & Recreation Department in a positive way.
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Demonstrates visible, hands-on leadership and supports direct reports. Promptly and proactively responds to staff needs. Actively assists staff when operations are busy.
- Ensures adequate staffing coverage by proactively addressing scheduling gaps and stepping in to support operations as needed. Fosters positive public relations among staff and patrons, using professional, respectful, and appropriate communication.
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Leads and models exceptional customer service standards, addressing and resolving patron concerns while continuously improving the overall member experience.
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Develops and implements marketing strategies and materials to promote membership growth and meet revenue goals, including print and digital campaigns.
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Builds and maintains partnerships with local businesses and community organizations to support membership outreach and engagement; tracks and documents outreach efforts.
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Develops, maintains, and communicates comprehensive facility schedules, ensuring accuracy across programs, rentals, and staffing, and proactively sharing updates to support staff readiness and customer awareness.
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Orders and maintains inventory of Rec Center building supplies in a timely and cost-effective manner.
- Performs miscellaneous tasks to maintain integrity, proper appearance, and a safe environment for employees and the public.
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Develops and analyzes membership, attendance, and operational reports to inform decision-making, identify trends, and improve overall facility performance.
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Develops, implements, and enforces Recreation Center policies and procedures.
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Makes recommendations for fees, memberships, and other revenue generating options for the facility.
- Monitors and controls cost and operates within an established budget.
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Coordinates and approves park, facility, field, and inflatable rentals.
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Assists full-time Building Maintenance position with routine pool and building operations.
- Coordinates fitness orientations for members.
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Conducts seasonal in-services for building and front desk teams.
- Serves as liaison for contracted cleaning companies. Understands the cleaning schedule and scope of the contract. Conducts weekly building walkthroughs to assess cleanliness and contract compliance, meeting with the cleaning company as needed for follow up.
- Assists Parks and Rec Director with capital improvement planning and budgeting.
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Documents injuries and incidents in a timely manner using the proper accident reporting form.
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Coordinates with Community Engagement Strategist to market programs, memberships, and facility.
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Manages select leagues and programs.
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Assists with creation of departmental brochures.
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Assists with special Parks and Recreation events.
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Regular and routine onsite attendance.
SUPPLEMENTAL FUNCTIONS
[These are job duties the individual must be able to perform, with or without accommodation; removal of these functions would NOT fundamentally change the job]
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All other duties as assigned.
PHYSICAL DEMANDS
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
Ascending/descending stairs
Grasping/ finger manipulation
Traversing rough or uneven terrain
Ascending/descending ladders
WORK ENVIRONMENT
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
Exposed to continual, multiple distractions
Work with or near chemicals
Exposed to chemicals/fumes
Work in hot, cold, wet surroundings
Potential exposure – communicable disease
Exposed to mechanical hazards
EQUIPMENT
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
Lifts, hoists, escalators
SOFTWARE
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
Interested candidates may apply directly through our website OR submit resume and cover letter to [email protected].
Applications will be accepted until the position is filled. The City of Saline is an Equal Opportunity Employer.
