Top 25 Claims representative Jobs in Waterboro Me

Customer Service Representative
Patrons Oxford Insurance Company —Portland, ME
- $47,500 - $50,000 a year
- 8 hour shift
- Background check
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
Billing Representative
Reliable Respiratory —Portland, ME
- $30 - $35 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Research
Quick Apply
Financial Services Representative: Trainee
Unum Group —Portland, ME
- $36,000 - $68,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Math
- Loan repayment program
- Disability insurance
14d
Long Term Disability (LTD) Claims Associate
OneAmerica Financial Partners, Inc —South Portland, ME
- $21.16 - $43.27 an hour
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Wellness program
- Paid parental leave
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Meg Ryan - State Farm Agent —Sanford, ME
- $21 an hour
- Part-time
- Office
- Leadership
- Communication skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Short-Term Disability Claims Examiner
OneAmerica Financial Partners, Inc —South Portland, ME
- $21.16 - $39.66 an hour
- Hybrid work
- Microsoft Word
- Spanish
- Bachelor of Science
- Disability insurance
Quick Apply
Field Representative-Insurance Inspections- Portland ME
Verisk —Portland, ME
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Writing skills
- Paid training
- Health insurance
Patient Service Representative - Cardiology
Northern Light Health —Portland, ME
- Full-time
- Hospital
- Computer literacy
- HIPAA
Multi-Line Representative - State Farm Agent Team Member
Fiorella Seguel - State Farm Agent —United States
- Full-time
- Remote
- Organizational skills
- Communication skills
- Marketing
- Flexible schedule
- Life insurance
Quick Apply
Manager, Pharmacy Data Entry Operations
Knipper HEALTH —United States
- $75,000 - $85,000 a year
- Full-time
- Customer service
- Computer literacy
- HIPAA
- Paid parental leave
- Health insurance
9d
Commercial Auto, PIP, &GL Claims Examiner III-REMOTE (40406)
IOS Staffing Services —United States
- $85,000 - $95,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Manager Claims Casualty
First Acceptance Services Inc —United States
- Remote
- High school diploma or GED
- Analysis skills
- Bachelor's degree
8d
Licensed Customer Service Representative
American Collectors Insurance —United States
- $21 - $23 an hour
- Overtime
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply

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Billing Representative
Reliable Respiratory —Portland, ME
Receive payments through various methods (cash, online payments etc.) and check for credibility. Helps post cash batches and checks to individual invoices.
$30 - $35 an hour
Quick Apply
Customer Service Representative
Patrons Oxford Insurance Company —Portland, ME
Position Summary:* The Customer Service Representative (CSR) is responsible for providing exceptional customer service to agents, insureds, and internal…
$47,500 - $50,000 a year
Quick Apply

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quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
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Claims Analyst - REMOTE
Ryder System —Columbus, OH
Interacts with Law Department on significant cases, and updates field operations personnel on claim status. Handles cases in compliance with state statutes.
$90,000 - $100,000 a year

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Customer Service Representative

Patrons Oxford Insurance Company -
Portland, ME

Quick Apply

Job Details

Full-time
$47,500 - $50,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching
Professional development assistance
Flexible schedule
Referral program

Qualifications

Teamwork
Interpersonal skills
Writing skills
Employee relationship building
Research
Windows
High school diploma or GED
Attention to detail
Desktop applications
Computer skills
Productivity software
Delegation
Analytics

Full Job Description

Position Summary: The Customer Service Representative (CSR) is responsible for providing exceptional customer service to agents, insureds, and internal stakeholders within the accounting department. This role covers general operational duties, responds to customer inquiries, and supports other areas of the accounting department as needed. The CSR also has the opportunity to assist other departments when required.

This is a hybrid role, allowing the candidate to work in the office three days per week and remotely for up to two days, depending on coverage needs.

Principal Accountabilities:

1. Job Knowledge:

Able to thrive in a fast-paced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures.
Maintain comprehensive knowledge of all potential payment plan options, which differ by product.
Analyze policy changes mathematically, anticipating expected financial outcomes.
Use critical thinking to identify issues and unexpected outcomes, and take corrective action when necessary.
Balance the expectations of agents and customers along with upholding the company policies and procedures.
Identifies, analyzes and researches billing issues, working cross-functionally with the accounting department to resolve.
Follows company guidelines regarding policy reinstatements.

2. Judgement:

Address customer inquiries, ensuring timely and accurate responses following company guidelines and procedure
Determine the most effective approach for resolving issues, and recognize when to escalate matters to appropriate departments for further review or resolution.
Balance customer satisfaction with company policies and guidelines, ensuring positive outcomes while maintaining compliance.
Prioritize tasks based on urgency and impact, ensuring that all needs are addressed efficiently, both internally and externally.
Evaluate special requests such as exceptions, discounts, or account adjustments based on company policy and customer history, determining appropriate action.
Determine when to take on additional tasks or delegate, ensuring team efficiency and workload balance.

3. Delivery and Productivity

Respond to customer inquiries via phone and email, providing accurate and timely information.
Process billing changes and endorsements, ensuring accuracy and adherence to company guidelines.
Monitor incoming and outgoing mail, ensuring prompt sorting, delivery, and processing.
Assist in front door monitoring duties and handle related tasks as necessary.

4. Analysis/Business Insight/Compliance:

Research and resolve billing, claims, and underwriting issues, providing clear explanations to customers.
Analyze recurring issues and identify trends, reporting key findings to management for process improvement.
Use software tools and systems efficiently to manage and resolve customer inquiries.

5. Communication, Relationship Building, and Teamwork:

Communicate complex issues in a clear, concise, and professional manner, adjusting communication style to fit the customer’s needs.
Maintain a courteous and pleasant tone, projecting confidence during all customer interactions.
Effectively handle emotional customer situations, diffusing tension and escalating when necessary.
Foster positive relationships with internal departments to ensure smooth collaboration on cross-functional tasks.

6. Leadership:

Demonstrate professionalism and integrity in all actions and communications.
Support team members and departments as needed, showing flexibility in taking on new tasks and responsibilities.
Exhibit initiative by proposing process improvements to enhance customer service and operational efficiency.

Job Requirements:

Experience:

Two years of experience in customer service roles preferred.
Experience working with automated insurance systems preferred.

Education:

College degree preferred; however, a high school diploma with a minimum of four years of relevant work experience will be considered.

Skills:

Strong verbal and written communication skills, with the ability to convey information clearly and courteously.
Proficiency in Windows-based PC applications, with the ability to learn and adapt to various software programs.
Strong analytical skills, with attention to detail and the ability to multitask effectively under deadlines.
A customer-focused mindset with the ability to resolve issues promptly and efficiently.

Values:

Alignment with the company's mission of enhancing financial security and benefiting policyholders by managing risk and delivering exceptional service.
Demonstrates a commitment to providing a rewarding and positive workplace, conducting all interactions with integrity and professionalism.

Job Type: Full-time

Pay: $47,500.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program

Shift:

8 hour shift
Day shift

Ability to Commute:

Portland, ME 04102 (Required)

Ability to Relocate:

Portland, ME 04102: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Portland, ME 04102

Quick Apply

Refine Your Search

claims representative jobs in waterboro me

Customer Service Representative

Billing Representative

Financial Services Representative: Trainee

Long Term Disability (LTD) Claims Associate

Customer Service Representative - State Farm Agent Team Member

Short-Term Disability Claims Examiner

Field Representative-Insurance Inspections- Portland ME

Patient Service Representative - Cardiology

Multi-Line Representative - State Farm Agent Team Member

Manager, Pharmacy Data Entry Operations

Commercial Auto, PIP, &GL Claims Examiner III-REMOTE (40406)

Manager Claims Casualty

Licensed Customer Service Representative

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