PROPERTY MANAGER – HARTFORD, CT
Trio Properties, LLC is seeking a dynamic leader with experience in the property management industry to oversee and effectively manage the operation of a Trio managed apartment community in Hartford, CT.
As the Property Manager, you are directly responsible for creating extraordinary experiences of home and community for our residents. From developing innovative, cost-effective, and revenue-driving tactics to building solid owner and resident relationships, you are in-charge of establishing brand recognition for the property within the marketplace and for exceeding resident satisfaction and retention goals.
REPORTS TO: Regional Property Manager
OVERVIEW: The PROPERTY MANAGER (PM) is responsible for, but not limited to, overseeing the property operations of an assigned community, and ensuring the community is run in an organized and efficient manner to meet TRIO standards. They must manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Regional Property Manager, Executive staff, and property owner. These objectives entail maximizing occupancy levels, and community values.
SKILLS: The PM must have knowledge of all property operations including property maintenance, property marketing, financial budget oversight and general operations. The PM must have the ability to communicate well, both verbally and in writing. Must possess strong supervisory, leadership and organizational skills. Must be able to communicate and convey property management methods to their team and successfully problem solve issues utilizing strong judgement.
ABOUT TRIO:
- TRIO is a Hartford Courant Top Workplace Award Winner (2022, 2023, 2025 & 2026) & Seven-time CTAA Property Management Company of the Year
- Trio Properties LLC is an equal opportunity employer.
- Full-time employees are eligible for 100% paid coverage of employee healthcare, 401k with 4% employer match, and more.
- Full-time employees earn two weeks' vacation per year in addition to 11 paid holidays per year
- Ask your hiring manager for more details about joining TRIO!
- Conduct all business in accordance with TRIO policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
- In conjunction with the Regional Property Manager (RPM), the PM will assist in the formulation of the property budget for each upcoming calendar year. The PM is responsible for staying within the established budget guidelines throughout the year.
- Accurately maintain and report monthly variances and narratives.
- Ensure all rents are collected when due and scanned in a timely manner.
- Oversee collections, evictions, utility cut-offs and landlord liens as required on delinquent rents.
- Maintain strong vendor/contractor communications concerning work scheduling, billings, and vendor relations.
- Responsible for procuring and sending files from each vendor/contractor with current W-9s and Certificates of Insurance to property accountant.
- The Property Manager is responsible for processing and submitting all invoices with the property management software for approval and payment processing.
- Report all liability and community incidents to the RPM immediately.
- Ensure the proper paperwork for all workers’ compensation claims are complete and submitted to HR with RPM included in the correspondence.
- Process all lease applications; run background and credit checks, employment, and Landlord reference checks and/or manage and oversee the Leasing Consultant or Assistant Property Manager responsible to do so.
- Ensure that lease files are complete and that leases are being executed properly. Approve all leases on the property via property management software.
- Responsible for the office opening on schedule, condition of office and model apartments.
- Attending scheduled corporate management meetings, usually held on a quarterly basis.
- Maintain records on all aspects of management activity on a daily, weekly, and monthly basis.
- Submit required reports to corporate office on a weekly and monthly basis.
- Perform any additional reports, duties, or tasks as assigned by Senior Management.
- Update the following information daily: move ins/outs; notices to vacate and occupancy trends; lease expiration matrix; renewals; collections delinquencies; generate service requests and close out when complete.
- Maintain positive customer service attitude.
- Periodic unit inspections with residents.
- Review all Notices to Vacate upon receipt to determine the reason for the move-out.
- Imitate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
- Physically walk and inspect community on a regular basis; check on vacant apartments.
- Update lease activity board indicating vacancy status daily. Coordinate with Maintenance Supervisor to ensure timely recondition of apartments after move-out.
- The Property Manager will complete any pertinent safety checklists with maintenance staff.
- Help determine property maintenance requirements, review contractor bids, and negotiate maintenance contracts.
- Work closely with Maintenance Supervisor to monitor and schedule all maintenance activities.
- Conduct all market surveys monthly (or as needed) and provide trend report information. Shop competition and be aware of neighborhood market conditions. Check comps via internet weekly or more often, as needed. Maintain awareness of market/industry conditions and rends via trade publications, professional organizations, etc.
- Welcome and show community to prospective new residents.
- Answer incoming phone calls from prospective residents and complete appropriate paperwork.
- Recommend updates, changes, and additions to property management forms, reports, and manuals as needed.
- Prepare and conduct meetings, as necessary.
- Any other reasonable requests made by TRIO senior staff.
PERSONNEL MANAGEMENT:
- Use successful techniques and company directives to screen, hire, orient and train new personnel.
- Approve all community personnel hires, status changes and terminations.
- Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership.
- Plan weekly/daily staff schedules and assignments.
- Administer action plans consistently, and on a timely basis with performance problems; Document appropriately, communicate situation to supervisor, Human Resources Director, and terminate properly when necessary.
- Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
FINANCIAL:
- Collaborate with Supervisor to develop each community’s overall business plan and ensure each community is operating in a manner consistent with the business plan.
- In conjunction with the RPM, the Property Manager will help coordinate the formulation of budgets for each upcoming calendar year.
- Ensure that all rents are collected when due and posted in a timely manner throughout portfolio.
- Five years of Property Management experience or the equivalent. Must have background in supervision and successful track record of accomplishments.
- Highschool diploma or equivalent required.
Computer Skills: Proficiency with professional software programs, Excel, Word, OneSite Rental System, or comparable management programs.
- Possible need (20% to 25% of the time) to utilize personal transportation to inspect apartment communities and surrounding neighborhood, make trips to the bank and visit the corporate office.
- Occasional use of a golf cart may be necessary.
- Must have a valid driver's license and automobile insurance.
