Top 104 It support specialist Jobs in Waterbury Ct

Desktop Support Technician
Ovation Workplace Services —Berlin, CT
- $35,000 - $49,000 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
IT Support Technician
Combined Metals Company, LLC —Southington, CT
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support
United Ag & Turf NE, LLC —Farmington, CT
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
IT Assistant- REPOST
Naugatuck Public Schools —Naugatuck, CT
- $21 an hour
- Weekends as needed
- Google Workspace
- Ability to lift 50 pounds
- Driver's License
IT Help Desk Tech
Lex Products LLC —Shelton, CT
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
1d
Desktop Support Technician
Bethany School District —Bethany, CT
- $22 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
9d
Senior IT Support Specialist
D-Wave Quantum Inc. —New Haven, CT
- $80,800 - $121,200 a year
- Weekends as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
Senior Tech Support Specialist
Optum —Farmington, CT
- $28.94 - $51.83 an hour
- Full-time
- Pass drug screening
- Mid-level
- Windows
Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
Product Support Group Supervisor - 2D Laser
Trumpf —Farmington, CT
- Full-time
- Management
- Mid-level
- 3 years
- Paid time off
Software Support Engineer
Trumpf —Farmington, CT
- Full-time
- CAD
- System design
- Mid-level
Product Support Group Engineer
Trumpf —Farmington, CT
- Full-time
- Engineering
- Mid-level
- No degree
- Health insurance
- Dental insurance
1d
Application Specialist I- Deposits #531
COCC —Southington, CT
- $48,110 - $66,104 a year
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Wellness program
- Tuition reimbursement
Quick Apply
IT Support Specialist
HARTFORD ROMAN CATHOLIC DIOCESAN CORP —Bloomfield, CT
- Microsoft Outlook
- Computer literacy
- English
Assistant Computer Systems Administrator
Connecticut Federal Public Defender —Hartford, CT
- $69,642 - $100,992 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
IT SUPPORT SPECIALIST CT
ORAFOL AMERICAS INC —Avon, CT
- $65,000 - $80,000 a year
- Writing skills
- Research
- Mid-level
Quick Apply
IT Help Desk Representative
Sikorsky Financial Credit Union —Stratford, CT
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
IT Specialist (FT)
Marrakech, Inc. —Woodbridge, CT
- $19.06 - $19.57 an hour
- Full-time
- Microsoft Outlook
- Windows
- Driver's License
- Profit sharing
- Paid jury duty
IT Support Engineer - Level II – Onsite
Universal Connectivity —West Hartford, CT
- $62,400 - $95,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Paid training
- Paid holidays
Quick Apply
Application Support Specialist
Osaic —Meriden, CT
- $48,000 - $50,000 a year
- Full-time
- Word processing
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance

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it support specialist jobs near waterbury ct

Desktop Support Technician

Ovation Workplace Services -
Berlin, CT

Quick Apply

Job Details

Full-time
$35,000 - $49,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Endpoint Security
Desktop support
Computer Science
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Microsoft System Center
User training (technical support)
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Mobile device management
ServiceNow
Productivity software
Desktop administration
Associate's degree
Ticketing system technical support
Information Technology

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $35,000.00 - $49,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

ServiceNow: 3 years (Required)
SCCM: 3 years (Required)
Desktop support: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in waterbury ct

Desktop Support Technician

IT Support Technician

IT Support

IT Assistant- REPOST

IT Help Desk Tech

Desktop Support Technician

Senior IT Support Specialist

Senior Tech Support Specialist

Technical Service and Order Fulfillment Associate

Product Support Group Supervisor - 2D Laser

Software Support Engineer

Product Support Group Engineer

Application Specialist I- Deposits #531

IT Support Specialist

Assistant Computer Systems Administrator

IT SUPPORT SPECIALIST CT

IT Help Desk Representative

IT Specialist (FT)

IT Support Engineer - Level II – Onsite

Application Support Specialist

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