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Position Focus
As part of IT Support Services at Yale University, the Unified Communications team manages the telecommunications infrastructure enabling Yale’s mission of research, teaching, preservation of knowledge and clinical care.
The Unified Communications team supports multiple modes of telephony throughout the campus including: Cloud-based Cisco and Microsoft VoIP serving approximately 10,000 users. On-premises Cisco VoIP serving approximately 2,500 users. Maintenance and operation of the University’s dial-plan and cloud-based telecommunications carrier. Mission-critical contact centers serving approximately 500 users across a combination of cloud and premises-based systems. Emergency communications including approximately 1,000 ‘blue phones’ with connectivity to cloud-based, cellular and local exchange carriers. A variety of platform-specific telephone devices – including wired, wireless, common area and softphone devices. Other types of communications that are deployed throughout the campus – including elevator, alarm lines and public safety devices.
This position serves as the engineer responsible for: Strategic planning and operational administration of Yale’s telecommunications and carrier environments – including tier 2 support in provisioning new service, moves, adds, changes and deletions for all modes of Unified Communications services across the campus. Serving as the technical lead representing the Unified Communications organization in coordination with other internal Yale Information Technology teams – including the Network, Facilities and Security divisions. Representing and facilitating Yale’s technical engagement with telecommunications carriers and professional services partners.
Required Skills and Abilities
1.General understanding of computer architecture, operating systems, and data structures. Management of a large enterprise voice network - including the administration of Private Branch Exchange, Cisco Unified Communications Manager, Cisco Packaged Contact Center Enterprise, Voice over Internet Protocol and Session Initiation Protocol systems.
2. Experience in the provisioning of VoIP services - including hands-on configuration and operational knowledge of networking protocols, terminology and components
3.Developed analytical, critical thinking, research, and problem-solving skills.
4.Developed interpersonal, written, communication, presentation, and organizational skills.
5.Familiarity with systems analysis methods and techniques.
Preferred Skills and Experience
1.Industry certifications including Cisco Certified Network Engineer - Voice and Collaboration
Principal Responsibilities
1. Assist with the build, configuration, and documentation of IT infrastructure. 1. Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives. 1. Monitor and troubleshoot IT infrastructure. Analyze and report on performance metrics. 1. Implement and support robust and secure IT solutions. 1. Serve as a technical liaison; support & collaborate with internal and external stakeholders. 1. Contribute to development & implementation of best practices.
Required Education and Experience Bachelor's Degree and two years of experience or equivalent education and experience.
Skills and Abilities General understanding of computer architecture, operating systems, and data structures. General understanding of software engineering best practices. Developed analytical, critical thinking, research, and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Familiarity with systems analysis methods and techniques.
Job Posting Date
05/01/2026
Job Category
Professional
Bargaining Unit
NON
Compensation Grade
GS-2
Compensation Grade Profile
GS-2h
Salary Range
$75,000.00 - $112,500.00
Time Type
Full time
Duration Type
Staff
Work Model
Hybrid
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
