Job Title: Front Desk Night Auditor: Part-Time
FLSA Classification: Nonexempt (Hourly)
Salary Range: $18.00- $23.00, per hour
Reports to: Director of Rooms/ Guest Experience Manager
Job Description
Summary/objective: The Front Desk Night Auditor (Part-Time) is responsible for maintaining and auditing the accounting records for accuracy and, summarizes and compiles information for the hotel's financial records.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
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Responsible for tracking room revenue, occupancy percentages, and other front office operating statistics.
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Prepare a daily summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
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Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
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Processes guest charges voucher and credit card vouchers.
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Transfer charges and deposits and balances.
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Monitors the current status of coupon, discount, and other promotional programs.
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Summarizes results of operations for management.
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Prepare of End of day procedure.
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Run end of day process in property management software (PMS)
Customer Service Essential Duties
- Verify customers credit and establish how the customer will pay for the accommodation.
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Keep records of room availability and guests accounts, manually or using computers.
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Compute bills, collect payments, and make changes for guests.
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Issues room keys and escort instructions to bellmen.
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Review accounts and charges with guest during the checkout process.
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Post charges, such those for rooms, food, liquor, or telephone calls to ledgers manually or by using computers.
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Transmit and receive messages, using telephones or telephone switchboards.
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Contact housekeeping or maintenance staff when guests report problems.
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Make and confirm reservations.
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Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining entertainment, and travel directions.
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Record guest comments or complaints, referring customers to managers as necessary.
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Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
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Arrange tours, taxis, or restaurant reservations for customers.
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Deposit guests valuables in hotel safes or safe-deposit boxes.
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Date-stamp, sort, and rack incoming mail and messages.
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Perform all other duties as assigned by management.
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Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
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Adhere to all Health and Safety policies and procedures.
Work environment
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Working conditions are based in a hospitality setting.
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Associates may be exposed to weather conditions prevalent at the time.
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Noise level in work environment is usually moderate.
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Exposure to cleaning solvents, chemicals, essential oils, and other spa related products.
Physical demands
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To perform this job successfully, the individual must be able to stand, move and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
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While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
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The associate must occasionally lift and/or move up to 50 pounds.
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Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
Work authorization/security clearance requirements
Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.
Affirmative Action/EEO statement
Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
Offered Benefits
Saybrook Point Resort & Marina offers a competitive benefits package designed to support our employees' health, financial well-being, and professional growth. All employees are eligible for our 401(k)-retirement savings plan, Employee Assistance Program (EAP), employee discounts, holiday premium pay for hours worked on designated holidays, and financial assistance through our Employee Relief Fund and Hardship Loan Program. Eligible full-time employees also receive medical, dental, and vision insurance, paid time off, paid holidays, and tuition reimbursement.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
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Strong organizational and clerical skills
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Positive interpersonal skills with a focus on teamwork
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Ability to read and comprehend instructions and correspondence.
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Full proficiency in Microsoft programs including Excel, Word.
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Ability to multi-task and problem solve effectively
Required education and experience
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High School diploma or GED required.
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One year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
Preferred education and experience
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Administrative and/or clerical experience
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Hotel industry work experience
Additional eligibility requirements
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Maintains all current licenses and certifications
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Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
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Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
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Available days, evenings, weekends, holidays and extended hours as business dictates.
