Top 1195 Quality systems manager Jobs in Waterford, Ny

Manager of Customer Service
Capital District Transportation Authority-CDTA —Albany, NY
- $84,123 - $104,700 a year
- 7 years
- Marketing
- Master's degree
- Health insurance
- Dental insurance
Identification Specialist 1 - 221829
State of New York - Criminal Justice Services, Division of —Albany, NY
- $53,764 - $68,630 a year
- Full-time
- Background check
- Management
- Research
8d
Program Research Specialist 1
State of New York - State Police, Division of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Office
10d
Practice Manager
Community Care Physicians —Latham, NY
- $76,000 - $90,000 a year
- Private practice
- 5 years
- Mid-level
Plant Operator
bp —Cohoes, NY
- $30 - $31 an hour
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Distribution Manager
Bimbo Bakeries USA —Albany, NY
- $105,100 - $147,100 a year
- Weekends as needed
- Inventory management
- Mid-level
- Analysis skills
- Paid time off
- 401(k) matching
Office Manager I - Bellevue
Ellis Medicine —Niskayuna, NY
- $20.21 - $29.31 an hour
- Full-time
- Surgery
- Hospital
- Ability to walk for extended periods
Quick Apply
(USA) Asset Protection Operations Coach
Walmart —Troy, NY
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
Claims Analyst - REMOTE
Ryder System —Albany, NY
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
Mental Health Program Manager 1, Central Office;
State of New York - Mental Health, Office of —Albany, NY
- $133,245 - $168,152 a year
- Full-time
- Background check
- Adults
- Master's degree
5d
Human Resources Assistant: Full Time, Mon-Fri
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Full-time
- Computer literacy
- Basic math
- HIPAA
Internal Control Officer (Special Assistant, NS)
State of New York - Financial Services, Department of —Albany, NY
- $127,507 - $160,911 a year
- Full-time
- Background check
- Management
- Office
Outpatient Practice Administrator- Albany, NY- Full Time
St. Peter's Health Partners —Albany, NY
- $39.45 - $59.20 an hour
- Full-time
- Customer service
- 5 years
- Writing skills
Public Information Specialist 2, SG-23
State of New York - Financial Services, Department of —Albany, NY
- $86,681 - $109,650 a year
- Full-time
- Background check
- Office
- Master's degree
Systems Technical Program Manager
GE Vernova —Schenectady, NY
- $113,200 - $188,800 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Paid parental leave
- Paid holidays
Social Care Manager-Capital Region
Healthy Alliance —Schenectady, NY
- $52,950 - $60,892 a year
- Email
- Hybrid work
- 5 years
- HIPAA
- Mid-level
- Health savings account
- Disability insurance
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
Sr Quality Staff Manager 1 - Business Process Management
GE Vernova —Schenectady, NY
- $142,200 - $230,300 a year
- Full-time
- 6 years
- Pass drug screening
- Master's degree
- Paid parental leave
- Paid holidays
State Government Relations Director - New York
Alzheimer's Association —Cohoes, NY
- $95,000 - $105,000 a year
- Full-time
- Clean driving record
- 5 years
- Driver's License
- Paid holidays
- Disability insurance
Executive Chef 2
Sodexo —Troy, NY
- $70,975 - $91,850 a year
- Full-time
- ServSafe
- Cooking
- Mid-level
- Paid holidays
- Health insurance

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quality systems manager jobs near waterford, ny

Manager of Customer Service

Capital District Transportation Authority-CDTA
Albany, NY

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Job Details

$84,123 - $104,700 a year

Benefits

Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
Life insurance

Qualifications

Data visualization software proficiency
Web-based survey tools
Bachelor's degree
Cross-functional collaboration
Data visualization projects
Customer surveys
Analytics

Full Job Description

The Manager of Customer Service is responsible for leading the design, implementation, and continuous improvement of CDTA’s end-to-end customer journey program. This role will establish a comprehensive, agency-wide customer experience (CX) framework that integrates touchpoints from product awareness and trip planning to riding, issue resolution, and post-trip engagement.
Serving as lead for customer experience strategy, the position ensures that customer insights, performance data, and service design principles are embedded into planning, operations, communications, and capital investments. The Manager drives a proactive, data-driven approach to improving customer satisfaction, accessibility, equity, and service reliability across all CDTA services.

Duties and Responsibilities

Develop and maintain a comprehensive end-to-end customer road map across all CDTA services (fixed route, FLEX, STAR, CDPHP Cycle!, etc.), identifying key touchpoints, pain points, and opportunities for improvement
Develop and manage a formal Customer Experience (CX) Program, including standards, governance, and performance benchmarks.
Define CX priorities aligned with agency strategic goals, equity initiatives, and ridership growth objectives.
Serve as cross-functional lead for customer experience, ensuring alignment with Operations, Planning, Communications, IT, Safety, and Customer Service.
Lead interdepartmental initiatives to improve customer-facing processes, ensuring seamless experiences across all service channels and platforms.
Embed CX considerations into service planning, capital projects, procurement, and technology implementations.
Oversee a “Customer Voice” program, including surveys, feedback, use of CRM systems, and public engagement.
Analyze customer feedback, operational data, and performance metrics to identify trends and systemic issues.
Translate insights into actionable recommendations and prioritized improvement initiatives.
Oversee intake, investigation, and resolution process for customer comments, complaints, and claims, ensuring consistency, compliance, and high-quality outcomes.
Ensure customer service functions focus on root-cause identification and system-level improvement.
Ensure compliance with FTA, ADA, and agency policies related to customer communications and accessibility.
Partner with IT to enhance digital tools, real-time information systems, and accessibility features.
Lead continuous improvement initiatives that enhance ease of use, clarity, and reliability for customers.
Develop and implement a customer experience training framework for frontline staff, supervisors, and leadership.
Establish service standards and performance expectations for all customer-facing roles.
Define and track key CX performance indicators (e.g., satisfaction, effort, resolution time, on-time response).
Benchmark performance against industry best practices and peer agencies.
Manage staff and resources supporting customer service and CX initiatives (where applicable).
Oversee CRM systems, feedback tools, and related technology platforms supporting the CX program.
Lead special projects and agency-wide initiatives related to customer experience.
Perform other duties as assigned consistent with the strategic goals of the agency.

Qualifications

Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field (Master’s preferred).
7–10+ years of progressive experience in customer experience, service design, transportation, or public-facing operations, including leadership responsibilities.
Demonstrated experience building or managing a customer journey or CX program.
Strong analytical skills with experience using customer feedback and performance data to drive decision-making.
Experience working cross-functionally in complex organizations.
Proficiency in CRM systems, survey tools, and data visualization/reporting platforms.
Excellent communication, leadership, and management skills.

Compensation
Grade 618 ($84,123 -$104,700)

Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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Refine Your Search

quality systems manager jobs in waterford, ny

Manager of Customer Service

Identification Specialist 1 - 221829

Program Research Specialist 1

Practice Manager

Plant Operator

Distribution Manager

Office Manager I - Bellevue

(USA) Asset Protection Operations Coach

Claims Analyst - REMOTE

Mental Health Program Manager 1, Central Office;

Human Resources Assistant: Full Time, Mon-Fri

Internal Control Officer (Special Assistant, NS)

Outpatient Practice Administrator- Albany, NY- Full Time

Public Information Specialist 2, SG-23

Systems Technical Program Manager

Social Care Manager-Capital Region

Service Desk Analyst

Sr Quality Staff Manager 1 - Business Process Management

State Government Relations Director - New York

Executive Chef 2

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