Top 61 Computer user support Jobs in Waterloo, Ia

COMPUTER SUPPORT SPECIALIST
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Waterloo, IA
- $18 - $22 an hour
- Weekends as needed
- Computer Science
- Military
- Computer literacy
Quick Apply
10d
School Technology Specialist I
Central Rivers Area Education Agency —Cedar Falls, IA
- $45,000 - $55,000 a year
- Online Application
- Mid-level
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
3d
2nd Shift Maintenance Supervisor
Nestlé USA —Waverly, IA
- Monday to Friday
- Mid-level
- High school diploma or GED
- Organizational skills
7d
Truck Driver
Nexus Cooperative —Oelwein, IA
- $20 - $22 an hour
- Overtime
- Background check
- Customer service
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Help Desk Manager
CPM Holdings, Inc. —Waterloo, IA
- Full-time
- Computer science
- Computer Science
- Inventory management
- Paid holidays
- Health insurance
Quick Apply
Application Support Analyst II: Card Services
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
Developer I
VGM Group, Inc —Waterloo, IA
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Research
2d
Technical Support Engineer III- Symitar Client Services Engineering
Jack Henry —Cedar Falls, IA
- $66,500 - $80,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
8d
Staff Software Engineer
Jack Henry —Cedar Falls, IA
- Full-time
- Computer science
- Computer Science
- Research
Software Engineer III
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Computer science
- Computer Science
- Research
Senior Software Engineer
Jack Henry —Cedar Falls, IA
- Full-time
- Computer science
- 6 years
- Computer Science
Revenue Cycle Informaticist 1.0 FTE (Onsite position in Waverly, IA)
Waverly Health Center —Waverly, IA
- Full-time
- Hospital
- System design
- English
Nursing Informaticist & Quality Specialist 1.0 FTE 1st shift
Waverly Health Center —Waverly, IA
- Full-time
- Nursing
- RN License
- Hospital
Clinical Systems Educator 1.0 FTE 1st shift
Waverly Health Center —Waverly, IA
- Full-time
- Nursing
- RN License
- Hospital
Trade Sales Consultant
Pella Windows & Doors of Eastern Iowa —Evansdale, IA
- $70,000 - $100,000 a year
- 8 hour shift
- Microsoft Outlook
- Construction site
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Aftertreatment Performance Analysis Engineer
John Deere —Waterloo, IA
- $74,988 - $112,476 a year
- 18 years or older
- Writing skills
- Engineering
- Health savings account
- Paid holidays
Senior Region Manager
GROWMARK, Inc. —Waterloo, IA
- $105,150.00 - $144,537.50 a year
- Full-time
- Background check
- OSHA
- Marketing
- Paid holidays
- Health insurance
Project Manager - Industrial Electrical - Michels Power, Inc.
Michels Corporation —Waterloo, IA
- Clean driving record
- Construction site
- Driver's License
- Health savings account
- Health insurance
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Senior Manager, Manufacturing Technology
Altria —United States
- $132,500 - $202,100 a year
- Full-time
- Computer Science
- Mentoring
- In-person
- Profit sharing
- Paid parental leave

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computer user support jobs near waterloo, ia

COMPUTER SUPPORT SPECIALIST

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. -
Waterloo, IA

Quick Apply

Job Details

Full-time
$18 - $22 an hour
10 days ago

Qualifications

Desktop computer repair
Computer operation
Confidential information handling
Hardware maintenance
Windows
Driver's License
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Job Summary:

This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction.
Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.
Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.
Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.
Designs and implements projects based on business requirements.
Provides budget information regarding computer needs.
Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.
Works with the Officer of Support Services for system upgrades and network connectivity issues.
Maintains awareness of new and emerging technologies and products provided by IT.
Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.
Completes work order tickets, including ticket creation at the time of initial problem report/service request.
Completes status documentation of open order tickets and proactively informs users of ticket status.
Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.
Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.
Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment.
Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc.
Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings.
Assists with the relocation and implementation of user IT equipment.
Assists with meeting service requests SLA’s and project timelines.
Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.
Provides support for other company issued equipment such as cell phones, tablets, etc.
Ensures that all records are completed and filed in an accurate and timely manner.
Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.
Is available during nontraditional hours including some weekend and evening periods.
Serves as an emergency contact for agency locations in need of IT support outside regular business hours.
Completes all duties of the job and all work requirements.
Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.
Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.
Effective written and verbal communication skills.
Computer proficiency.
Ability to handle and maintain confidential information.
Possess a positive attitude and infect others with similar enthusiasm
Loyalty to the agency and its mission and policies.
Reliable transportation, valid driver’s license and automobile insurance.
Ability to use good judgment, discretion, and initiative.

Quick Apply

Refine Your Search

computer user support jobs in waterloo, ia

COMPUTER SUPPORT SPECIALIST

School Technology Specialist I

2nd Shift Maintenance Supervisor

Truck Driver

Help Desk Manager

Application Support Analyst II: Card Services

Developer I

Technical Support Engineer III- Symitar Client Services Engineering

Staff Software Engineer

Software Engineer III

Senior Software Engineer

Revenue Cycle Informaticist 1.0 FTE (Onsite position in Waverly, IA)

Nursing Informaticist & Quality Specialist 1.0 FTE 1st shift

Clinical Systems Educator 1.0 FTE 1st shift

Trade Sales Consultant

Aftertreatment Performance Analysis Engineer

Senior Region Manager

Project Manager - Industrial Electrical - Michels Power, Inc.

Military Service - U.S. Navy, Information Technology Professional

Senior Manager, Manufacturing Technology

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