Top 17 Customer care manager Jobs in Waterloo, Ia

Client Manager
Trucordia —Waterloo, IA
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health savings account
- AD&D insurance
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Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
- $55,000 - $70,000 a year
- Microsoft Outlook
- Sales
- Research
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Customer Service Manager
Buckeye Corrugated —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
7d
Customer Service Manager
Buckeye Corrugated, Inc. —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
7d
Client Servicing Teller
BankIowa —Waterloo, IA
- $15.10 - $16.10 an hour
- Full-time
- Office
- High school diploma or GED
- Entry level
- Employee stock ownership plan
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Client Service Representative Part-time at Avenue Veterinary Clinic
Heartland Veterinary Partners —Waverly, IA
- $15 - $19 an hour
- Part-time
- OSHA
- Word processing
- High school diploma or GED
- Health insurance
- Employee assistance program
Promotion Agency Manager, Client & Digital Production - Minimum 5 Years Experience (Remote)
Promosis, Inc. —United States
- $72,702.03 - $87,555.13 a year
- Full-time
- Remote
- 5 years
- Project management
- In-person
- Health savings account
- Paid holidays
Quick Apply
2d

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Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
Implementation of sound marketing and customer service principles to develop and service customers in accordance with company and department quality, sales,…
$55,000 - $70,000 a year
Quick Apply
Customer Service Manager
Buckeye Corrugated —Cedar Falls, IA
Bachelor's degree in Business, Operations, Supply Chain, or related field. Oversee customer service operations to ensure accurate order entry, pricing,…
7d

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Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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Client Manager

Trucordia -
Waterloo, IA

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Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Paid holidays
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Fleet compliance management
Customer inquiry handling
Property & Casualty License
Managing clients in a customer support role
Client database systems
Relationship management
Insurance for risk management

Full Job Description

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Job Description

We are seeking an experienced Client Manager II specializing in insurance to join our team in Leola, PA United States. In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention.

Manage and maintain relationships with existing commercial insurance clients
Review and analyze insurance policies to ensure appropriate coverage and compliance
Process policy changes, renewals, and endorsements for insurance accounts
Conduct risk assessments and provide risk management recommendations
Coordinate with underwriters and insurance carriers for policy placement
Handle client inquiries and resolve coverage-related issues
Monitor and ensure compliance with DOT regulations and insurance requirements
Prepare insurance documentation, certificates, and policy summaries
Develop and implement client retention strategies
Maintain accurate client records and documentation in CRM system

Qualifications

Bilingual (English/Spanish)
Active Property & Casualty (P&C) Insurance License required
3-5 years of commercial insurance experience, with specific focus on trucking/transportation insurance
Comprehensive knowledge of commercial trucking insurance products and coverage
Strong understanding of DOT regulations and transportation compliance requirements
Proficiency in insurance policy management and risk assessment
Experience with CRM software and MS Office Suite
Excellent account management and client service skills
Strong analytical and problem-solving abilities
Detail-oriented with exceptional organizational skills
Effective written and verbal communication skills
Knowledge of transportation industry risk management practices

Additional Information

Please see our company Benefits:

Medical, Dental, Vision
Life and AD&D insurance
FSA / HSA
Commuter & Child Care FSA
Cancer Support Benefits
Pet Insurance
Accident & Critical Illness
Hospital Indemnity
Employee Assistance Program (EAP)
11 Paid Holidays
Flexible PTO
401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

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customer care manager jobs in waterloo, ia

Client Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager

Client Servicing Teller

Client Service Representative Part-time at Avenue Veterinary Clinic

Promotion Agency Manager, Client & Digital Production - Minimum 5 Years Experience (Remote)

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