Top 83 Customer service associate Jobs in Waterloo, Ia

Customer Account Coordinator
International Paper —Waterloo, IA
- $48,300 - $64,400 a year
- Full-time
- Background check
- Microsoft Excel
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Regal Plastic —Evansdale, IA
- $16 - $19 an hour
- Full-time
- Office
- High school diploma or GED
- Warehouse
- Paid training
- Paid holidays
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Customer Service Associate - Temporary
Walgreens —Waterloo, IA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
2d
Lead Customer Service Representative
One Hour Heating & Air Conditioning of Waterloo, IA —Waterloo, IA
- From $20 an hour
- Full-time
- Office
- Organizational skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
Lederman Bonding Company —Waterloo, IA
- $19.00 - $19.50 an hour
- Part-time
- Background check
- Computer literacy
- Office
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Waterloo, IA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
12d
Customer Service & Order Entry Representative – Athletic Uniforms
The Powers Manufacturing Company —Waterloo, IA
- $18 - $20 an hour
- Full-time
- Computer literacy
- ERP systems
- Office
- Paid training
- Health insurance
Quick Apply
11d
Part-Time Retail/Customer Service Associate
Flowerama —Waterloo, IA
- Extended hours
- Typing
- Ability to stand for extended periods
- Communication skills
- Paid holidays
- 401(k)
Customer Service Representative
Lederman Bonding Company —Waterloo, IA
- $18.00 - $18.50 an hour
- Part-time
- Background check
- Computer literacy
- Office
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Customer Service Associate II
Dollar Tree —Waterloo, IA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Waterloo, IA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Representative
Planet Fitness - PF Baseline Fitness —Waterloo, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Customer Service Representative
Buckeye Corrugated —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Specialist
Orkin —Cedar Falls, IA
- $18.25 an hour
- Full-time
- Office
- Windows
- Administrative experience
- Employee stock purchase plan
- Paid holidays
Customer Service Representative
Rada Cutlery —Waverly, IA
- $20 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Health insurance
- Paid time off
Quick Apply
8d
Lead Customer Service Representative
One Hour Air Conditioning and Heating of San Antonio —Waterloo, IA
- From $20 an hour
- Full-time
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
10d
Customer Service Rep-Closer
Planet Fitness - Baseline Fitness —Cedar Falls, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
8d
Client Manager
Trucordia —Waterloo, IA
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
- $55,000 - $70,000 a year
- Microsoft Outlook
- Sales
- Research
Quick Apply
Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
- $17.21 an hour
- Part-time
- Hybrid work
- Spanish
- Computer literacy
- Office
- Work from home
Quick Apply

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Customer Account Coordinator

International Paper -
Waterloo, IA

Quick Apply

Job Details

Full-time
$48,300 - $64,400 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Leadership training provided
Vision insurance
Loan assistance
Life insurance

Qualifications

Customer communication
Sales support
Microsoft Excel
Interpersonal skills
High school diploma or GED
Attention to detail

Full Job Description

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location

Waterloo, IA

The Job You Will Perform:

· Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience.

· Entrusted as a key-member of the site’s team to meet or exceed customer expectations and business objectives.

· Mastery of Customer Account Specialist accountabilities including:

· Convert customer purchase orders to manufacturing production orders.

· Ensure raw materials and tooling are ordered to support production.

· Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.

· Monitor and manage customer inventory levels.

· Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.

· Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.

· Demonstrate a thorough understanding of plant specific manufacturing capabilities.

· Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.

· Demonstrates a solid understanding of the business objectives, goals and values of International Paper.

· Make daily decisions that maximize customer satisfaction and plant capacity balancing.

· Solve problems with technical and business acumen, poise, and a sense of urgency.

· Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with a world-class customer experience.

· Establish, manage, and enforce correct order unitization.

· Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.

· Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).

· Routinely assess and report possible obsolescence concerns of aged inventory.

· Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.

· Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.

· Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.

· Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.

· Consistently demonstrate exceptional administrative, organizational and communication skills.

· Observe and report to plant management and sales teams noteworthy customer concerns or trends.

· Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.

· Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.

· Ensures customer price lists are accurate and update when required.

· Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.

· Work independently with minimal oversight.

· Provide forecasts to plant management and sales teams based on customer input and/or historical trends.

· Provide quality assurance checks on technical specifications used for quoting new business.

· Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.

The Qualifications, Skills and Knowledge You Will Bring:

· 3 years of industry experience with a high school diploma/GED or an undergraduate degree

· Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.

· High level of proficiency in Microsoft Office products, specifically Excel and Word

· Outstanding communication skills, written and verbal.

· Customer Focus

· Decision-Making

· Attention to detail

· Integrity and Trust

· Perseverance

· Composure

· Team Orientated

· Relationship building

· Multi-tasking

· Ability to work under pressure

· Flexible

· Quick thinker / Learner

· Exceptional problem solver

· Good listener

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (877) 973-3919.

Pay: $48,300.00 - $64,400.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service associate jobs in waterloo, ia

Customer Account Coordinator

Customer Service Representative

Customer Service Associate - Temporary

Lead Customer Service Representative

Customer Service Associate

Pharmacy Customer Service Associate

Customer Service & Order Entry Representative – Athletic Uniforms

Part-Time Retail/Customer Service Associate

Customer Service Representative

Customer Service Associate II

Customer Service Associate I

Customer Service Representative

Customer Service Representative

Customer Service Specialist

Customer Service Representative

Lead Customer Service Representative

Customer Service Rep-Closer

Client Manager

Customer Service Manager

Member Support Associate I - PT

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