Top 10 Customer service manager Jobs in Waterloo, Ia

Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
- $55,000 - $70,000 a year
- Microsoft Outlook
- Sales
- Research
Quick Apply
Customer Service Manager
Buckeye Corrugated —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
7d
Customer Service Manager
Buckeye Corrugated, Inc. —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
7d
Lead Customer Service Representative
One Hour Heating & Air Conditioning of Waterloo, IA —Waterloo, IA
- From $20 an hour
- Full-time
- Office
- Organizational skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Lead Customer Service Representative
One Hour Air Conditioning and Heating of San Antonio —Waterloo, IA
- From $20 an hour
- Full-time
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
9d
Director of Customer Success
Locknet Managed IT —Waterloo, IA
- Computer Science
- 5 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
3d
Member Experience Lead
VASA Fitness —Waterloo, IA
- $18.70 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Service Manager
City Laundering Company —Oelwein, IA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
Quick Apply

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Customer Service Manager

Warren Transport, Inc. -
Waterloo, IA

Quick Apply

Job Details

$55,000 - $70,000 a year

Qualifications

Customer communication
Research

Full Job Description

SUMMARY

The Customer Service Manager is responsible for overseeing the customer service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service possible to strengthen and enhance the growth and stability of Warren. Implementation of sound marketing and customer service principles to develop and service customers in accordance with company and department quality, sales, utilization, and profit objectives, and serving as liaison between the customer and Warren.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead load volume growth by developing CSR team to have a "book the load" and 100% communication mentality
Shepherd new business into Warren production by creating buy-in with Operations stake holders
Develop CSR team to create customer relationships, capture awarded load volume, and offer pricing and capacity solutions to customers to achieve targets to increase overall load volume.
Find and implement solutions to improve service and load coverage of booked loads via Assets or WSL and know when to escalate loads to get them covered.
Coordinate and execute the customer business transition from sales team to customer service team.
Drive service and relationship accountability through production teams.
Take ownership of customer satisfaction issues and follow up with problems to resolution.
Recognize and track high priority loads and lanes - escalate delays or problem areas as needed.
Build and maintain 1-level-up relationships with customers.
Mentor and develop customer service reps in an environment where they can excel.
Research industry developments and recommend best practices for areas of improvement.
Analyze data and reports to identity network trends and improvement and efficiency opportunities
Attention to monthly company goals and drive team perform to achieve.
Hold employees accountable while maintaining positive and motivated team culture.
Create action plans to address service failure trends.
Performs other duties, tasks, or responsibilities as assigned.

EDUCATION & EXPERIENCE

Four year college degree from an accredited institution, or equivalent preferred.
1-3 years of experience supervising a customer service department in the trucking industry.
Excellent customer service skills
Strong sales and negotiation skills
Excellent time management and organizational skills
Hard-worker with a drive for results who can persevere in the face of resistance or setbacks
Strong work ethic and sense of integrity; trustworthy
Excellent verbal communication skills
Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Constantly in a stationary sitting position and occasionally will move around.
Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
Constantly conversing with internal and external customers in person or via a phone system.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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customer service manager jobs in waterloo, ia

Customer Service Manager

Customer Service Manager

Customer Service Manager

Lead Customer Service Representative

Lead Customer Service Representative

Director of Customer Success

Member Experience Lead

Service Manager

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