Top 1 Financial services remote customer support Jobs in Waterloo, Ia

Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
- $17.21 an hour
- Part-time
- Hybrid work
- Spanish
- Computer literacy
- Office
- Work from home
Quick Apply

Check out these similar jobs

Based on your search for financial services remote customer support jobs.

Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
$17.21 an hour
Quick Apply
Sales Associate - PT
GNC Holdings LLC —Cedar Rapids, IA
Req Benefits: Opportunity to earn additional income through GNC's Individual Sales Incentive Plan, Holiday Pay on Company observed holidays, 401(k) with 4%…
$13.50 an hour
Quick Apply
6d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). PCA provides Equal Employment Opportunity for all…
$18 an hour
Quick Apply
Special Handling Agent
IQVentures —Dublin, OH
While most responsibilities are completed via email and internal systems, you will also make outbound calls when necessary to obtain additional information.
From $17 an hour
Quick Apply
4d

Show more jobs in cities nearby

I want to receive the latest job alert for financial services remote customer support in waterloo, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

financial services remote customer support jobs near waterloo, ia

Support Associate jobs in Philadelphia, PA

Litigation Associate jobs in New Jersey

Support Associate jobs in South Wales, NY

Remote Chat Support Part Time jobs in California

Trading Support Customer jobs in Remote

Policy Associate jobs in New York, NY

Support Associate jobs in Bronson, FL

Support Associate jobs in Queens, NY

Member Support Associate I - PT

Veridian Credit Union -
Waterloo, IA

Quick Apply

Job Details

Part-time
$17.21 an hour

Benefits

Work from home

Qualifications

Windows
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Must live in the Cedar Falls / Waterloo, Iowa area or surrounding communities

Fluency in Spanish or Bosnian welcome — earn $1.50 more per hour worked!

Part-Time (30–35 hours/week)
Flexible weekday schedule

Required: 3 nights (11:00 AM–7:00 PM)
Remaining shifts between 8:00 AM–5:00 PM
2 Saturdays per month (9:00 AM–1:00 PM)
Closed Sundays

Hybrid Remote

2 days per week in-office (choose Tuesday, Wednesday, or Thursday)
Remaining days work from home

Pay: $17.21 per hour

JOB DESCRIPTION

SUMMARY

Under general supervision and in compliance with established policies and procedures, the Member Support Associate I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.

ESSENTIAL FUNCTIONS

Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.
Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
Actively cross-sell credit union services by providing information to current, new and potential members.
Consistently achieve established monthly and annual sales and service goals.
Actively refer members to appropriate position and/or department within all Veridian Companies.
Maintain necessary departmental files, updating member/credit union information as required.
Prepare and maintain reports as required.
Maintain member confidence and protect operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
Skilled in Member Support Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.

KEY ATTRIBUTES

Oral and written communication skills.
Member service focus.
Attention to detail and accuracy.
Positive attitude that supports a team environment.
Dependable and punctual; flexible during peak times.
High level of confidentiality.
Organizational skills.
Self-motivated; ability to work without close supervision.
Problem solving; analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Occasionally lift and/or move items over 10 pounds.
Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment and routinely uses standard office equipment.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma.
Related work experience in customer service, preferably in a call center environment and/or at a financial institution.
Proficiency in electronic services.
Fluent computer skills in a Microsoft Windows Environment.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

financial services remote customer support jobs in waterloo, ia

Member Support Associate I - PT

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for financial services remote customer support in waterloo, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected