Top 5 Mechanical drafting/design Jobs in Waterloo, Ia

Customer Support Engineer
Ethos —Cedar Falls, IA
- $75,000 - $85,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
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Exhibit CAD Designer
Boss Display —Columbus, OH
Some knowledge and experience using various hand tools, power tools, various saws, routers, drills, etc. Exhibit CAD Designer support the fabrication of new…
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8d
Designer (NJUS)
NetJets —Columbus, OH
Provide technical support for developing design documentation. Design: Aid in the design process, working with architects and engineers to ensure that the…

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Customer Support Engineer

Ethos -
Cedar Falls, IA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Customer communication
ERP systems
Mechanical drawings
Sales management systems proficiency
Blueprint creation using CAD software
Productivity software
Customer information system software
Technical Proficiency

Full Job Description

Customer Support Engineer

The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle.

The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Position Responsibilities:

Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
Prepare accurate product and service quotes, including pricing, options, and technical configurations.
Support the sales team with technical insight to ensure product specifications meet customer requirements.
Collaborate with design and production teams to confirm feasibility, costs, and lead times.
Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
Design and model custom or replacement parts for service sales orders using CAD software.
Develop and release service drawings, component details, and modification packages for production or field use.

Requirements

Bachelor’s Degree in Mechanical Engineering or a related technical field (required).
3+ years of experience in a customer-facing engineering, field service, or technical support role—preferably in heavy equipment, industrial manufacturing industries or trailer manufacturing.
Strong understanding of mechanical systems, hydraulics, and materials.
Experience with CAD/design software and basic drafting/modification work.
Excellent written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and ERP/order management tools.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

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mechanical drafting/design jobs in waterloo, ia

Customer Support Engineer

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