Top 1 Membership coordinator Jobs in Waterloo, Ia

Morning Membership Coordinator- 4am - 12:30pm
Family YMCA of Black Hawk —Waterloo, IA
- $18 an hour
- Full-time
- Computer literacy
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
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Morning Membership Coordinator- 4am - 12:30pm

Family YMCA of Black Hawk -
Waterloo, IA

Quick Apply

Job Details

Full-time
$18 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Staff supervision
Customer relationship building
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Client rapport building
Employee relationship building
Administrative experience
Team development
Hiring
Customer engagement
Mentoring
Recruiting
Computer skills
Guest rapport building
Staffing management
Staff development
Client interaction via phone calls
Emergency care
First aid and CPR

Full Job Description

Benefits:

Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources

POSITION SUMMARY:

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. The Morning Membership Coordinator, under the direct supervision of the Membership Sales & Engagement Director, is responsible for leading an energetic and high-performing team of Member Services staff and managing all Front Desk activities with a goal of providing exceptional member experience resulting in high membership retention and membership growth. This position fosters a member-focused culture and models relationship building skills in all interactions. The Morning Membership Coordinator assists the management of the Subsidized Membership Program from start to finish, in regards to membership and program initiation, participation and reevaluations, ensuring the YMCA services are available to all, within the available resources of the BHCY.

KNOW HOW/REQUIREMENTS:

Bachelor’s Degree or equivalent work experience in customer service and sales
Previous management experience in recruitment, training, supervision and mentoring of staff
Strong leadership and excellent customer service skills
Candidate must be goal orientated
Excellent organizational and communication skills
Ability to improve and streamline processes, handle multiple administrative tasks, and provide guidance and resolve complex customer and personnel issues
A positive, can-do attitude and ability to work in fast paced environment
Sound judgment and decision making, as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds
Ability to set the standard for and model exceptional member service and build a culture of member involvement and engagement in all staff
Provide and create a welcoming atmosphere that is people centered and service oriented
Strong Computer Skills
Experience in budget management and data processing preferred
Ability to build genuine relationships with members, guests and co-workers

ESSENTIAL RESPONSIBILITIES:

Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through actions and conversations with members, and communicate our image using the Y’s Voice of Genuine, Nurturing, Hopeful, Welcoming, and Determined.
Hire, train, supervise and mentor energetic and high-performing Member Services staff. Identify and acknowledge exceptional performance; coach and support staff to improve member experience.
Set the standards and model exceptional member service to staff and volunteers, and demonstrate genuine relationship building daily.
Participate in continuing strategic development for the Membership Department.
Implement ongoing strategies to increase sales and ensure member retention through excellent member experience.
Conduct tours for prospect members using a “Listen First” approach, determining needs and offering solutions and closing the sale.
Assist in managing the Subsidized Membership Program, ensuring the YMCA services are available to all, within the available resources of the Downtown Branch.
Remain knowledgeable in all programs, class schedules and membership information.
Understand and enforce all YMCA policies dealing with member services.
Assist in planning, coordinating and leading monthly staff meetings.
Cover Welcome Desk shifts as necessary.
Responsible for ensuring the safety of all Y members in the building.
Emergency responder to staff and member needs in the building.
Monitor gym, halls, parking lot and all areas within the YMCA.
Keep the building and parking lot free of debris and trash throughout the day.
Relate to the public, providing excellent services to members, guests and participants.
Handle and resolve membership questions/complaints
Keep organized and be able to prioritize essential tasks.
Perform member service responsibilities as needed; included but not limited to assisting the front desk with checking in members, providing accurate information about programs, schedules and membership

SCOPE OF RESPONSIBILITIES:

Supervise PT membership staff.
Provide peer leadership to ensure excellent member and volunteer experience.
Successfully assist in management of a staff salary budget and co-manage membership revenue.
Maintain all records related to the staff certifications and general membership operations.

PHYSICAL DEMANDS:

Must be able to remain alert and attentive.
Must be able to work from a standing position.
Must be able to perform CPR/First Aid in emergency situations.
Ability to communicate verbally, including on the phone, tours, and to our members for long periods of time.
Ability to lift 50 pounds

ADDITIONAL NOTES:

This position description reflects the major functions of the position but is not intended to be all-inclusive. The Morning Membership Coordinator is also responsible for taking direction from the Membership Sales & Engagement Director and CEO in completing projects or performing duties deemed necessary for the branch and/or association's success.

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Morning Membership Coordinator- 4am - 12:30pm

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