Top 41 Patient services coordinator Jobs in Waterloo, Ia

Patient Care Coordinator
VGM Group, Inc —Waterloo, IA
- Full-time
- Hybrid work
- HIPAA
- Office
- High school diploma or GED
Patient Clinical Rep- Aide
Peoples Community Health Clinic —Waterloo, IA
- $18.34 - $22.01 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
Quick Apply
Office Coordinator
Ascension Recovery Services —Cedar Falls, IA
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Peri-Operative Assistant
UnityPoint Health —Waterloo, IA
- Full-time
- Surgery
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Rehab Assistant
Unified Therapy Services —Waverly, IA
- Microsoft Excel
- HIPAA
- Clinic
10d
Medical Assistant - Clinic
Curana Health —Cedar Falls, IA
- Full-time
- Vital signs
- Clinic
- Older adults
Physical Therapy Aide - Waterloo (South), IA
Athletico Physical Therapy —Waterloo, IA
- $12 - $20 an hour
- Overtime
- Physical & Rehabilitation Medicine
- English
- Clinic
- Employee assistance program
- Employee discount
10d
Volunteer - Cedar Falls, IA
Compassus —Cedar Falls, IA
- Part-time
- 18 years or older
- Writing skills
- Basic math
Quick Apply
EMT-Basic (EMT-B) – Plasma Center
Biolife Plasma Services —Cedar Falls, IA
- $20.00 - $27.72 an hour
- Full-time
- CPR Certification
- Nursing
- LVN
- Paid holidays
- Disability insurance
1d
Clinical Research Coordinator II
Iterative Health —Waterloo, IA
- Patient monitoring
- HIPAA
- Mid-level
Quick Apply
Senior Social Worker - Outpatient Substance Use Disorders Program
US Veterans Health Administration —Waterloo, IA
- $94,424 - $122,754 a year
- Online Application
- Background check
- Master of Social Work
- Writing skills
- Paid parental leave
- Paid holidays
Life Engagement Coordinator
Arlington Place at Grundy Center —Grundy Center, IA
- $18 - $21 a day
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
4d
Senior Licensed Professional Mental Health Counselor- Outpatient Substance Use Disorder Program
US Veterans Health Administration —Waterloo, IA
- $89,508 - $116,362 a year
- Online Application
- Background check
- Doctoral degree
- Addiction Medicine
- Loan repayment program
Health Coach RN (Adult Clinic)
Peoples Community Health Clinic —Waterloo, IA
- $29.42 - $35.30 an hour
- Full-time
- CPR Certification
- Nursing
- Patient monitoring
- Loan repayment program
Quick Apply
RN Care Coordinator Acute Care
UnityPoint Health —Waterloo, IA
- Part-time
- Acute care
- Nursing
- RN License
- Paid holidays
- Disability insurance
10d
RN
Peoples Community Health Clinic —Waterloo, IA
- $29.42 an hour
- CPR Certification
- Nursing
- Patient monitoring
Quick Apply
Family Medicine- Physician-Waterloo (Kimball) $150K in Bonuses
MercyOne —Waterloo, IA
- $290,191 a year
- Full-time
- Mid-level
- Outpatient experience
- Clinic
- Health insurance
- Dental insurance
Hospitalist Nurse- Palliative Care
UnityPoint Health —Waterloo, IA
- 8 hour shift
- CPR Certification
- Nursing
- Skilled nursing facility
- Paid holidays
- Disability insurance
Labor and Delivery Registered Nurse, .6 FTE, 1st shift
Waverly Health Center —Waverly, IA
- Part-time
- Acute care
- Nursing
- Surgery
Labor & Delivery RN 0.3 FTE, 7p-7a
Waverly Health Center —Waverly, IA
- 12 hour shift
- Acute care
- Nursing
- Surgery

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Patient Care Coordinator

VGM Group, Inc -
Waterloo, IA

Apply Now

Job Details

Full-time

Qualifications

Health insurance authorizations
Completing CE credits
Insurance products customer support
Patient question and concern management
Medical documentation
Email customer support
Medicare
DME
Medical software
Phone communication
Medical insurance coverage verification
Intake
Customer order taking
Shipment tracking for distribution operations
Patient demographics
HIPAA
Medical coding guidelines
Patient complaint handling
Care documentation
Durable medical equipment (DME) coordination
High school diploma or GED
Healthcare referral management
Freight shipment tracking
Task prioritization
Organizational skills
Healthcare provider information
Patient transport coordination
Computer skills
Health information management
Order tracking

Full Job Description

VGM HOMELINK Patient Care Coordinators [PCCs] work every day to ensure patients across the country receive the highest standard of care. PCCs do this by performing high quality customer service in an office environment utilizing various forms of technology. A PCC will verify insurance coverage and coordinate healthcare services such as durable medical equipment, medical supplies, transportation services, and home care services.

Click below to view a day in the life of a Patient Care Coordinator and learn how you can make a difference every day.

The first few months as a PCC will be spent in training learning business objectives, software systems, and job specific goals. The HOMELINK training team will provide in depth training on of insurance carrier contracts, medical coding, and specific service coordination.

Commitment to in-depth knowledge of our insurance carrier contracts and expectations, as well as high-quality standards and timeliness are crucial to success in this role. This VGM job is fast-paced and ever changing; individuals with high energy and passion for exceeding expectations are encouraged to apply. This VGM job functions in a call-center environment and at minimum 75% of this role will included communication via phone with in-coming and out-going calls.

Working Location: Our main VGM campus is in Waterloo, Iowa - this position is flexible in on-site, hybrid or remote.

Hours: Monday-Friday; Full-time (40 hours/week) opportunities available with periodic on call responsibilities.

1st shift, 8am-5pm CST
2nd shift, 10am-7pm CST
Responsibilities/Duties of the Job

Manage a large volume of phone and email communication, including incoming and outgoing calls. Respond to customer queries accurately and in a timely manner through email or phone.
Answer calls from referral sources in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means – being on the phone is a required and essential function of the job
Contact payer sources to verify or obtain eligibility, benefits, and/or authorization for items or services requested
Coordinate the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered
Obtain and send appropriate clinical documentation to payer sources by fax or electronic means to assist them in determining the medical necessity of medical equipment and other healthcare services
Communicate with supervisor, other PCC’s, and external parties to keep them informed of order status, including outlying situations that could affect the referral
Collect and enter accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in billing or services
Answer questions from patients, providers, Company staff, and payer sources
Ensure patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure Company quality standards are being met
Identify and resolve service issues and complaints
Intake of new orders as needed during busy times, even if not the primary job responsibility of the PCC
Maintain knowledge of Company policy and procedures and regulatory, contractual, and accreditation requirements
Reviews orders to ensure they are setup with accurate coding, quantity, and pricing
Maintain availability for after hours on-call coverage
Follow strict confidentiality and HIPAA privacy and security guidelines
Perform other duties as assigned
Key responsibilities do not include conducting utilization management activities that require clinical judgement or interpretation of clinical information, including issuing denials of service authorization requests

Position Qualifications

Education/Experience:

High school diploma/GED desired
Equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements’

Skills and competencies:

Customer service focused
High degree of integrity and trust
Ability to multitask and prioritize
Possesses strong time management and organization skills
Detailed oriented
Works well under pressure and is punctual
Flexible with the ability to routinely adapt to change
Team player with excellent communication skills
Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare NCD’s and LCD’s

Physical Requirements:

Working at a physical desk, moving about the office and facility as needed for work
Operation of office machinery and equipment
Visual abilities to include reading, distance vision, and peripheral vision

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply Now

Refine Your Search

patient services coordinator jobs in waterloo, ia

Patient Care Coordinator

Patient Clinical Rep- Aide

Office Coordinator

Peri-Operative Assistant

Rehab Assistant

Medical Assistant - Clinic

Physical Therapy Aide - Waterloo (South), IA

Volunteer - Cedar Falls, IA

EMT-Basic (EMT-B) – Plasma Center

Clinical Research Coordinator II

Senior Social Worker - Outpatient Substance Use Disorders Program

Life Engagement Coordinator

Senior Licensed Professional Mental Health Counselor- Outpatient Substance Use Disorder Program

Health Coach RN (Adult Clinic)

RN Care Coordinator Acute Care

RN

Family Medicine- Physician-Waterloo (Kimball) $150K in Bonuses

Hospitalist Nurse- Palliative Care

Labor and Delivery Registered Nurse, .6 FTE, 1st shift

Labor & Delivery RN 0.3 FTE, 7p-7a

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