Top 188 systems Jobs in waterloo, ia

HELPDESK SUPPORT SPECIALIST
Black Hawk County —Black Hawk County, IA
- $54,454.40 - $71,260.80 a year
- Full-time
- Background check
- Computer Science
- ERP systems
- Paid holidays
- Dental insurance
7d
COMPUTER SUPPORT SPECIALIST
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Waterloo, IA
- $18 - $22 an hour
- Weekends as needed
- Computer Science
- Military
- Computer literacy
Quick Apply
Systems Administrator I
Locknet Managed IT —Waterloo, IA
- Full-time
- Computer Science
- 2 years
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Senior Data Engineer - FT
Veridian Credit Union —Cedar Falls, IA
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
Project Coordinator
VGM Group, Inc —Waterloo, IA
- Full-time
- Marketing
- Mid-level
- Office
Military Service - U.S. Air National Guard, Aircraft Hydraulic Systems
Military Service - U.S. Air National Guard Recruiting —Iowa
- From $68,115.07 a year
- Full-time
- Military
- High school diploma or GED
- Math
- Health insurance
8d
Android Engineer: Senior Level
Jack Henry & Associates —Cedar Falls, IA
- $92,100 - $140,000 a year
- Hybrid work
- Research
- Bachelor's degree
- Senior level
Android Engineer III
Jack Henry & Associates —Cedar Falls, IA
- $80,350 - $120,000 a year
- Hybrid work
- Research
- Bachelor's degree
- 1 year
Director of Corporate IT Project Management Office
VGM Group, Inc —Waterloo, IA
- Full-time
- Office
- 3 years
- Master's degree
9d
EMR Analyst and Trainer
Cedar Valley Medical Specialists PC —Waterloo, IA
- Full-time
- Mid-level
- Clinic
- Continuous improvement
- Health insurance
- Dental insurance
Mechanical Engineer - Hydraulic Systems
RFA Engineering —Waterloo, IA
- $65,000 - $90,000 a year
- Full-time
- Schematics
- Bachelor of Science
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Enterprise Solutions Architect
VGM Group, Inc —Waterloo, IA
- Full-time
- Azure
- Computer Science
- DevOps
9d
Simulation Engineer - System Dynamics
RFA Engineering —Waterloo, IA
- $65,000 - $90,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Math
- Health savings account
- Paid holidays
Quick Apply
Clinical Systems Educator 1.0 FTE 1st shift
Waverly Health Center —Waverly, IA
- Full-time
- Nursing
- RN License
- Hospital
1d
Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician
U.S. Navy —United States
- $30,000 - $80,000 a year
- Weekends as needed
- Background check
- Laboratory
- Mid-level
- Loan repayment program
- Health insurance
Cyber eDiscovery Specialist
Cognicion, LLC —United States
- $95,600 - $145,400 a year
- Full-time
- Remote
- Background check
- SQL
- Bachelor's degree
- Health savings account
- Health insurance
Senior Quality Assurance Engineer
TherapyNotes.com —United States
- $95,000 - $125,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor of Science
- Profit sharing
- Disability insurance
Quick Apply
4d
Senior Business Data Analyst
Unity Technologies Corporation —United States
- $90,000 - $100,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior DevOps Engineer – Data Engineering
innoVet Health, LLC —United States
- From $140,000 a year
- Full-time
- Remote
- HIPAA
- SQL
- AWS
- Health insurance
- Dental insurance
Quick Apply
9d
QA Engineer (Remote)
Vector Airport Systems —United States
- $80,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Azure
- 3 years
- AD&D insurance
- Disability insurance
7d

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systems jobs near waterloo, ia

HELPDESK SUPPORT SPECIALIST

Black Hawk County -
Black Hawk County, IA

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Job Details

Full-time
$54,454.40 - $71,260.80 a year
7 days ago

Benefits

Paid holidays
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Paid sick time

Qualifications

Customer communication
Driver's License

Full Job Description

Description

Under general supervision, serves as the first point of contact for technology support requests and provides entry-level troubleshooting and assistance for end users. Ensures service tickets are created, assigned and resolved in a timely manner. Provides excellent customer service by maintaining clear communication, setting accurate expectations, and ensuring timely follow-up through to resolution.

Essential Duties

Must be capable of regular and predictable attendance at a specified location in order to perform assigned tasks.
Answers and routes incoming support calls and contacts; Gathers accurate support requests information; communicates next steps and realistic timelines; follows up to ensure customer satisfaction and timely resolution; Identifies and resolves recurring issues and improve intake/triage with departments.
Logs and prioritize requests; create tickets; help route tickets to the appropriate IT team member or queue; documents status and actions; close tickets with resolution notes.
Provides onsite desktop support, remote support and phone system support
Performs routine account tasks ; basic troubleshooting of hardware and software; Stages/deploys devices and peripherals for new hires and refreshes.
Schedules / supports meetings; performs basic A/V setup/troubleshooting; escalate as needed.
Maintains knowledge base/helpdesk documentation; updates process changes.
Maintains inventory records: tags, checkouts/returns, receiving, updates.
Codes and submits IT purchase invoices/receipts in the ERP system to the appropriate accounts and cost centers/projects for leadership approval.
Assists with maintaining ADA compliance for the County’s main public website, including basic accessibility checks, edits and reporting potential accessibility issues to appropriate staff.
Follows HIPAA, CJIS and other compliance confidentiality procedures for sensitive information.
Other duties as assigned.
SUPERVISION RECEIVED: Supervision is received from the IT Director and/or Assistant Director (and/or designee).
SUPERVISION EXERCISED: No functional or administrative supervision is exercised.

Qualifications

Associate degree (A.A.) in Management Information Systems (MIS), Computer Science, or related technical coursework or equivalent from a two-year college or technical school, and/or at least one year of relevant work experience in computer and networked systems support; OR any equivalent combination of training, education, and experience that provides the required knowledge, skills, and abilities.
Experience in providing advanced helpdesk/desktop support in a multi-site, networked environment preferred.
Industry certifications such as CompTIA A+, Network+, Security+, or equivalent vendor certifications (e.g., Microsoft, Cisco, VMware) aren’t required but preferred.
Must have a valid Iowa Driver’s License and be insurable under county guidelines. The position may require the occasional use of a private vehicle for official business.
Knowledge of maintaining Microsoft Windows computers.
Knowledge of computer hardware and software installation and support.
Knowledge of standard business software and business applications.
Understanding of basic networking.
Ability to learn and apply new network and system techniques efficiently.
Ability to exercise good, independent judgment in the performance of duties and in prioritizing competing requests.
Ability to troubleshoot complex desktop, network, and software problems and determine when to escalate.
Ability to provide customer service that is courteous, patient, and responsive, even in stressful situations.
Ability to think logically, analyze and interpret problems, and respond with an effective resolution.
Ability to follow complex oral and written instructions.
Ability to communicate effectively both orally and in writing with technical and non-technical audiences.
Ability to plan and coordinate multiple tasks and competing priorities.
Ability to maintain confidentiality of protected information as applicable.
Ability to mentor and train IT staff and other employees; share knowledge effectively and contribute positively to the IT team.
Ability to lift and/or move up to 25 pounds frequently and 50 pounds occasionally.
May have occasional opportunities to work outside normal business hours for special projects, maintenance activities, or incident response, with advance notice when practicable and appropriate compensation.
Must pass Criminal Justice Information Systems (CJIS) background check and certification test.

Supplemental Information

The work environment and physical demand characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Refer to the “Essential and Marginal Function Analysis” statement for a complete description of essential functions and functional requirements.

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systems jobs in waterloo, ia

HELPDESK SUPPORT SPECIALIST

COMPUTER SUPPORT SPECIALIST

Systems Administrator I

Senior Data Engineer - FT

Project Coordinator

Military Service - U.S. Air National Guard, Aircraft Hydraulic Systems

Android Engineer: Senior Level

Android Engineer III

Director of Corporate IT Project Management Office

EMR Analyst and Trainer

Mechanical Engineer - Hydraulic Systems

Enterprise Solutions Architect

Simulation Engineer - System Dynamics

Clinical Systems Educator 1.0 FTE 1st shift

Military Service - U.S. Navy, Aviation Electronics, Electrical & Computer Systems Technician

Cyber eDiscovery Specialist

Senior Quality Assurance Engineer

Senior Business Data Analyst

Senior DevOps Engineer – Data Engineering

QA Engineer (Remote)

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