REPORTS TO: Chief Operations Officer
Guide and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Manage branch with less than ten full-time employees.
1. Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
2. Implement and monitor the budget for the branch.
3. Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
4. Evaluate the job performance of branch office staff to ensure quality of work and service to members.
5. Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
6. Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of services for members.
7. Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
8. Ensure that staff receive on-going training on security and robbery procedures.
9. Schedule adequate staff to ensure efficient branch operation.
10. Conduct loan interviews. Process, approve and/or close loans within the policies, procedures and guidelines of the credit union.
11. Monitor branch operations to ensure a consistent, professional approach.
12. Assist staff or members in solving complex account problems.
13. Create and maintain a cross-selling environment within the branch.
14. Perform other duties as assigned by supervisors.
Physical Requirements of the Job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds or up to 50pounds for coin bags. Specific vision abilities required by this job include close vision, and the ability to focus.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents.
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Experience in Cash Handling/Customer Service is preferred but not required.
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Strong communication skills
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Ability to work independently and as part of a team
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
FLSA: Dependent on Range
Working Conditions and Physical Requirements
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Work is generally performed in an office environment at the Auburn or Weedsport, NY branches.
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Regular use of computers, telephones, and standard office equipment.
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Ability to sit for extended periods and occasionally lift up to [e.g., 50] pounds of files, office materials, or coin as reasonably necessary to perform job duties.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, consistent with the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and New York State Human Rights Law (N.Y. Exec. Law § 290 et seq.).
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Typical schedule: [e.g., MondayFriday, 8:15 a.m. to 5:00 p.m.]
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Compensation: $26.44 $36.06 per hour
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Eligible for: Health, Dental, and Vision Insurance. Life Insurance, 401K matched up to 5%, Accidental Death and Dismemberment Policy.
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Vacation, Personal, and Sick time for all fulltime employees.
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Auburn Community Federal Credit Union is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, pregnancy, military or veteran status, genetic information, or any other characteristic protected by applicable federal, New York State, or local law, including but not limited to:
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Title VII of the Civil Rights Act of 1964 (42 U.S.C. § 2000e et seq.)
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Age Discrimination in Employment Act (ADEA), 29 U.S.C. § 621 et seq.
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Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq.
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New York State Human Rights Law (N.Y. Exec. Law § 290 et seq.)
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Nothing in this job description creates or is intended to create a contract of employment, express or implied. Employment with Auburn Community Federal Credit Union is at will, meaning either the employee or the credit union may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law and any written agreement signed by an authorized representative of the credit union.
For decades, Auburn Community Federal Credit Union has been a trusted provider for a variety of financial services for Cayuga County, NY and the greater Auburn, NY community. Whether you have $5 in a savings account or a $25,000 loan with Auburn Community Federal Credit Union, you’re treated the same with the same amount of dedicated, friendly service. Our credit union is local which means our decisions are local and always in the best interest of our members and the community.
