Top 7 Technical associate Jobs in Waterloo Ia

Help Desk Support Services Specialist II
CPM Holdings, Inc. —Waterloo, IA
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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Help Desk Specialist
GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. —Waterloo, IA
- $18 - $22 an hour
- Weekends as needed
- Computer Science
- Military
- Computer literacy
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12d
Help Desk Manager
CPM Holdings, Inc. —Waterloo, IA
- Full-time
- Computer science
- Computer Science
- Inventory management
- Paid holidays
- Health insurance
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Laboratory Technical Associate-Main Laboratory
UnityPoint Health —Waterloo, IA
- Full-time
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
9d
Laboratory Technical Associate-Off Site
UnityPoint Health —Waterloo, IA
- Full-time
- Word processing
- Computer literacy
- Urgent Care
- Paid holidays
- Disability insurance

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Help Desk Technician - Tier 2
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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Help Desk Support Services Specialist II

CPM Holdings, Inc. -
Waterloo, IA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement

Qualifications

Operating systems
Enterprise software
Computer hardware
Desktop (troubleshooting support)
Computer networking
Cross-functional communication

Full Job Description

Position Specification
Role Title: Help Desk Support Services Specialist II
Location: Waterloo, Iowa

Our Company:
Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.

Website: onecpm.com

Position Summary
The Desktop Support Specialist II provides advanced end-user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment.
This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.

Key Responsibilities
Advanced End-User Support

Provide Tier II technical support for complex hardware, software, and connectivity issues.
Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
Perform root cause analysis and ensure issues are fully resolved and documented.

Device & User Setup

Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
Ensure devices are compliant with CPM standards and ready for productive use.

Hardware & Software Management

Maintain and validate hardware functionality.
Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.

User Account Administration

Provision and manage user environments.
Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.

Security & Compliance

Enforce CPM IT security and data privacy standards.
Support license management and ensure systems remain compliant with corporate policies.

Documentation & User Enablement

Create and maintain technical documentation, procedures, and user guidance.
Support user adoption of new tools, systems, and enterprise initiatives.

Project & Global Support

Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.

Required Skills & Competencies

Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
Solid understanding of networking fundamentals
Proven ability to troubleshoot complex technical issues independently
Strong organizational skills with consistent follow-through
Clear and professional communication across regions and time zones
Ability to manage multiple priorities in a global support environment
Enterprise-first mindset with strong ownership and accountability

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
Equivalent experience, including military technical training or hands-on IT support experience, will be considered
Prior experience in a desktop or end-user support role strongly preferred

Work Style Expectations

Operates as a centralized Corporate IT resource supporting CPM globally
Maintains a consistent focus on enterprise standards rather than local site preferences
Demonstrates high ownership from issue intake through resolution
Trusted to work independently with minimal day-to-day supervision

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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Refine Your Search

technical associate jobs in waterloo ia

Help Desk Support Services Specialist II

Help Desk Specialist

Help Desk Manager

Laboratory Technical Associate-Main Laboratory

Laboratory Technical Associate-Off Site

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