Top 153 Dispatcher Jobs in Watertown, Ma

Freight/Logistics Dispatcher (1+ yrs exp required)
28Freight —Wilmington, MA
- $55,000 - $60,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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3d
Service Coordinator
Keyes North Atlantic, Inc. —Newton, MA
- $31 - $38 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
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1d
Chair Car Dispatcher
Alternative Transportation Systems (ATS) —Wilmington, MA
- $47,000 - $65,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
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Part Time Towing Dispatcher - Experienced
Akiki & Sons —Hyde Park, MA
- $20 an hour
- Part-time
- Basic math
- Mid-level
- Organizational skills
- Paid time off
- Vision insurance
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Weekend Tow Dispatcher
Lynch's Towing —Brockton, MA
- Part-time
- In person
- Customer service
- US work authorization
- Computer skills
- Work from home
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4h
Dispatcher
MIT —Cambridge, MA
- $31.75 - $34.20 an hour
- Weekends as needed
- CPR Certification
- Computer literacy
- English
Dispatcher — Residential Home Services
Peakzi —Watertown, MA
- $30 an hour
- Weekends as needed
- Writing skills
- Office
- Residential
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Emergency Telecommunications Dispatcher
City of Cambridge, MA —Cambridge, MA
- $30.50 - $42.01 an hour
- Overtime
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid holidays
E911 Dispatcher
Town of Wellesley —Wellesley, MA
- $26.24 - $28.80 an hour
- Overtime
- High school diploma or GED
- Typing
- Entry level
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PUBLIC SAFETY DISPATCHER - PER DIEM
Town of Concord —Concord, MA
- $34 an hour
- Part-time
- Pass drug screening
- Mid-level
- Pre-employment physical examination
20h
Dispatcher
Northeast Arc —Danvers, MA
- $25 an hour
- Background check
- Ability to walk for extended periods
- Mid-level
- 403(b) matching
- Mileage reimbursement
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9d
Operations Coordinator
Commercial Cleaning Service, Inc. —Allston, MA
- From $75,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Logistics Support Coordinator, Transplant Logistics Command Center
TransMedics, Inc. —Andover, MA
- $31.44 - $39.23 an hour
- Weekends as needed
- Customer service
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
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Logistics Support Coordinator, Transplant Logistics Command Center
TransMedics, Inc. —Andover, MA
- $31.44 - $39.23 an hour
- Weekends as needed
- Customer service
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Emergency Telecommunications Dispatcher I (ETD1)
City of Newton —Newton, MA
- $61,925 - $83,221 a year
- Overtime
- Background check
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
Service Coordinator
Encore Fire Protection —Needham, MA
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Transportation Coordinator
TOWN OF BELMONT —Belmont, MA
- $28.99 - $31.17 an hour
- Full-time
- CPR Certification
- Management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Service Coordinator
Keyes North Atlantic —Newton, MA
- $31.25 - $38.46 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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5d
Dispatcher
Trust 1 Services —Quincy, MA
- $60,000 - $75,000 a year
- Call employer
- Inventory management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Communications Dispatcher
Harvard University Central Administration —Cambridge, MA
- Overtime
- Hybrid work
- Bilingual
- Pass drug screening
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply

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Freight/Logistics Dispatcher (1+ yrs exp required)

28Freight
Wilmington, MA

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Teamwork
Road transportation operations
Phone communication
Fleet management
High school diploma or GED
Dispatching
Attention to detail
Logistics company experience
Adaptability
Stakeholder relationship building

Full Job Description

About Us

28Freight is a Boston-based expedited and asset-based logistics company serving customers throughout New England. We operate with a mix of company-owned tractor trailers and independent contractors, delivering time-sensitive, specialized freight with reliability and care. Our success depends on precision, communication, and customer trust — and at the center of that operation is our Dispatch Team.

We are growing rapidly and are looking for a Dispatcher who is motivated, detail-oriented, and passionate about providing excellent service. This is not just a seat-filling role — Dispatch is the heartbeat of our operation, and you will have a direct hand in ensuring our freight moves on time, our drivers are supported, and our customers remain satisfied.

Role Overview

The Dispatcher at 28Freight is responsible for managing the daily movement of freight, assigning work to Trade Service Providers (TSPs), communicating with customers, and keeping jobs compliant and on schedule. This role requires a blend of operational expertise, customer service excellence, and problem-solving under pressure.

You will serve as the key link between our customers, drivers, and internal teams — acting as both a traffic controller and a problem solver.

Key Responsibilities

Daily Dispatch & Coordination

Assign and communicate pickup/delivery instructions to drivers and Trade Service Providers (TSPs).
Continuously monitor the dispatch board for changes, delays, and service risks; take action immediately to minimize impacts.
Balance multiple shipments and priorities while ensuring efficiency, timeliness, and accuracy.
Provide real-time updates to Customer Service, sales, and leadership teams regarding driver status, ETAs, and exceptions.
Actively participate in the on-call rotation to ensure around-the-clock support when required.

Planning & Scheduling

Assist in developing next-day driver schedules, including load assignments and route planning.
Support weekend coverage and ensure TSP availability for critical time-sensitive freight.
Anticipate capacity issues during peak times, proactively building contingency plans to prevent service failures.

Documentation & Accuracy

Verify job tickets contain all required information before closure.
Ensure PRO numbers are accurately completed and attached to tickets.
Capture and log TSP delay information, escalating to leadership when delays may impact customers.
Transfer tickets to the 3PL department when outside resources are needed.

Compliance & TSA/STA Oversight

Ensure all drivers and TSPs remain TSA/STA compliant before assigning work.
Manage TSA/STA renewals and track expiration timelines.
Communicate TSA/STA requirements and updates to TSPs to ensure smooth operations.
Maintain strict adherence to all federal, state, and company-level compliance policies.

Customer & Team Collaboration

Partner with Customer Service to ensure smooth customer communication and issue resolution.
Build strong working relationships with drivers, TSPs, and internal teams to improve efficiency and service quality.
Represent 28Freight in a professional and respectful manner when communicating with customers, partners, and team members.
Provide leadership with feedback on operational improvements and system enhancements.

Qualifications & Experience

High school diploma or GED required; additional education or certifications in logistics a plus.
Prior experience in dispatch, fleet management, or transportation operations required (1–3 years minimum).
Excellent written and verbal communication skills; ability to provide clear, professional instructions.
Strong computer skills, including Microsoft Office, TMS platforms, and EDI systems.
Ability to remain calm, organized, and effective under pressure — especially in fast-paced or high-stress situations.
Proactive problem-solving ability with a solution-focused mindset.
Customer-focused, with a track record of delivering exceptional service.
Flexibility to work evenings, weekends, or on-call shifts as needed.

Physical Requirements

Ability to safely and successfully perform essential job functions in compliance with ADA, FMLA, and other standards.
Regular, punctual attendance is essential.
Ability to lift and carry up to 50 lbs. when needed.
Ability to talk, listen, and communicate clearly on the phone and via radio systems.

What Success Looks Like in This Role

Proactive problem solvers who anticipate challenges before they happen.
Clear communicators who keep both drivers and customers informed.
Detail-oriented professionals who ensure accuracy in tickets, compliance, and reporting.
Flexible and adaptable individuals who can adjust to the unpredictable nature of freight logistics.
Customer champions who understand that every decision impacts service and satisfaction.

Why Join 28Freight?

When you join 28Freight, you join a team that values excellence, innovation, and growth. We’re building a tech-enabled logistics platform designed for scalability and efficiency, and Dispatch is at the center of that transformation.

Here’s what you can expect:

Impactful work – Your decisions keep freight moving and customers happy.
Cutting-edge tools – Exposure to TMS platforms, EDI systems, and new technologies shaping logistics.
Career growth – As 28Freight expands, so do opportunities for advancement.
Team culture – Collaborative, supportive, and committed to success.
Competitive compensation & benefits – Recognizing the importance of your role to our business.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Experience:

Fleet Management: 1 year (Required)
Transportation Operations: 1 year (Required)
Dispatching: 1 year (Required)

Ability to Commute:

Wilmington, MA 01887 (Required)

Work Location: In person

Quick Apply

Refine Your Search

dispatcher jobs in watertown, ma

Freight/Logistics Dispatcher (1+ yrs exp required)

Service Coordinator

Chair Car Dispatcher

Part Time Towing Dispatcher - Experienced

Weekend Tow Dispatcher

Dispatcher

Dispatcher — Residential Home Services

Emergency Telecommunications Dispatcher

E911 Dispatcher

PUBLIC SAFETY DISPATCHER - PER DIEM

Dispatcher

Operations Coordinator

Logistics Support Coordinator, Transplant Logistics Command Center

Logistics Support Coordinator, Transplant Logistics Command Center

Emergency Telecommunications Dispatcher I (ETD1)

Service Coordinator

Transportation Coordinator

Service Coordinator

Dispatcher

Communications Dispatcher

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