POSITION OBJECTIVE
While exhibiting Humble, Hungry and People Smart Virtues, the Information Systems Engineer is responsible for aiding the design, implementation, and support of the organization’s Information Systems (Server, applications, voice and data transit systems). This individual performs a wide variety of system design, implementation, configuration, troubleshooting, and maintenance with technologies including Servers, routers, firewalls, voice systems, virtual systems (Server and Networking), etc. This position interacts with the entire organization at all locations, periodically requiring extended travel to regional Credit Union sites. This internal owner plays a significant role in the department with establishing and driving key technology initiatives that align with Northern’s mission, vision, and strategic direction.
ESSENTIAL JOB FUNCTIONS
- Proactively serves as a role model and demonstrates individual commitment to Northern’s Ownership philosophy by:
- Exhibiting high energy, a positive attitude, innovation, and passion for member service
- Maintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally.
- Engaging in the recommendation of enhancements further promoting Northern’s Culture and the Standard of Excellence for member service.
- Keeping open communication alive by inspiring owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements.
- Taking every opportunity to build or enhance member relationships and contributing to their financial well-being.
- Contributes to the development and growth of the ITO team through a mentor type mindset to ensure the distribution of knowledge and skills.
Effectively leads the analysis and development of technological solutions and systems, onboards, maintains, and evaluates IT network, infrastructure, and vendor relationships by:
- IT Leadership::
- Lead the evaluation of current systems to identify improvements for efficiency and effectiveness.Lead the design and implementation of systems.
- Lead the design and implementation of systems.
- Lead and assists in developing user and system documentation which impact the use of platforms and services.
- Complies with all applicable Rules, Regulations and Statues of the NCUA and other appropriate governing bodies to include but not limited to: USSFCU Bylaws, Code of Conduct, Employee Guidebook, Bank Secrecy/Anti-Money Laundering act, Fair Housing Act, and Fair Credit Reporting ac
- Leads and assists in the development of future ITO projects, initiatives, and budget procurement
- IT Team Function:
- Collaborate with internal owners, end users, vendors, suppliers, and stakeholders.
- Perform other duties and responsibilities including team and individual goals and objectives as assigned.
- Attend events and conferences as needed to form successful relationships and to stay abreast of Information technology trends/standards
- Has the flexibility to work evenings and weekends as necessary.
- Infrastructure Management:
- Oversee the monitoring, maintenance and optimization of networks and operating systems.
- Performs configuration, installation, and support of servers, networks, and wireless equipment.
- Supervises the administration of networks, virtual systems, voice systems, ATM’s/ITM’s and related systems.
- Provides support on technologies, including: NGFW’s, Switching, Hyper-Converged Architectures, Software Defined Networking, VDI, DMZs, VPNs, VOIP, Windows Server Platforms, MS 365, and ATMs/ITMs.
- Maintains the administration of networks, virtual systems, voice systems, ATM’s/ITM’s and performs regular maintenance on related systems.
- Executes daily tasks and system monitoring using organization deployed platforms.
- Responds to inquiries, issues, or incidents, applying advanced troubleshooting as appropriate.
- Maintains current documentation for all applicable technologies, and tracks task work in the organization’s change management/helpdesk platform.
- Participates in business continuity planning and annual auditing exercises to ensure survivability of services.
- Project Planning:
- Assist in the development and implementation of system security standards.
- Perform cost-benefit and return on investment analyses for proposed systems and solutions.
- Manages assigned projects and program components to deliver services in accordance with established objectives.
- Architecture Design:
- Works with ITO to develop automation towards gaining efficiencies for tasks and workflows.
- Alongside internal owners, provides recommendations and solutions that are in synchronization with the organization’s needs.
- Assists in the creation and maintaining of network structure plans and layouts, including identifying hardware and software needs.
OTHER JOB FUNCTIONS
- Through Ownership Pride, promotes Northern's Core Values throughout the organization. Promotes teamwork within the Credit Union and actively seeks solutions to issues related to member and internal owner expectations
- Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends.
- Provides informed, prompt, professional and accurate communication, service and support to all internal owners.
- Maintains knowledge of responsibilities and functions of the departments within the credit union.
- Continually identifies and participates in educational programs such as Cornerstone online training resources, schools and/or conferences to develop greater knowledge and expertise in Information Technology. Takes initiative for personal career development and seeks opportunities to learn new skills.
- Advanced PC skills and aptitude in various software applications.
- Advanced understanding of local and wide area networks (LAN/WAN), Internet, electronic communication systems, telecommunications, virtualization, Servers and Network design.
- Advanced understanding of information technologies such as:
- IP router & switch architectures, IP & broadband network architecture, firewalls, wireless technologies, MPLS/VPLS telecommunications, an understanding of high availability requirement and modular design, VOIP technologies, Virtual platforms, Microsoft platforms (windows, 365), and overall datacenter/network best practices
- Participation in community and/or volunteering events preferred.
- Applied knowledge of, and adherence to the Bank Secrecy Act, Gram-Leach_Bliley and all federal, state, and local financial regulations and reporting.
- Ongoing professional development – must complete the annual required courses and trainings; must meet expectations on Performance Evaluations and Behavioral Expectations.
- All other duties as assigned.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Associate’s degree in Information Technology or CSEP/MCSE certifications (or equivalent) with the ability to obtain a CISSP Security certification in 1 year is required.
- Bachelor’s Degree and/or equivalent experience plus seven years in a related field or CSEP/MCSE and CCNP/CCDP certifications is preferred.
- Minimum of 5 years Information Technology related experience, and at least 3 years of direct experience in installing, configuring and troubleshooting windows environments is required.
- 7 years of related experience in the financial services industry and 5 years of direct experience in installing, configuring and troubleshooting windows environments is preferred.
Physical Activities and Requirements of this Position
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Pulling/Pushing: Using upper body to press against something with steady force. Using upper body to draw, drag, haul, or tug objects.
Lifting: Use of upper body and back muscles to lift objects.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Frequently exerts lifting heavy equipment
Working Conditions: Hybrid- home office location and frequent local travel.
Mental Activities and Requirements of this Position
Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.Able to interpret a variety of technical instructions and can deal with multiple variables.
Mathematics Ability: Able to perform very simple algebra.
Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses.
The base pay range for this position is $73,309.29 - $92,740.67 annually. Exact offers will be determined based on job-related knowledge, skills, and experience.
