Top 1 Member service representative i Jobs in Watertown, Ny

Member Service Representative I
AmeriCU Credit Union —Watertown, NY
- $19.84 - $24.80 an hour
- Overtime
- Office
- Organizational skills
- Entry level
- Health savings account
- AD&D insurance
Quick Apply

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Member Service Representative I

AmeriCU Credit Union -
Watertown, NY

Quick Apply

Job Details

Full-time
$19.84 - $24.80 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Employee onboarding
Customer records maintenance
Personal service client interaction documentation
Managing customer accounts
Financial services customer support
Customer relationship building
Account maintenance
Financial transaction processing
Greeting customers
Promoting bank products
Client relationship development
Client retention
Customer engagement
Organizational skills
Meeting or exceeding sales goals
Assisting with digital banking services
CRM system proficiency
Community relationship building
Customer interaction during outreach
Promoting bank services
Entry level
Banking regulatory compliance
Customer data entry

Full Job Description

Member Service Representative I

Location: 871 Arsenal St.

Watertown, NY 13601

Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

Member Service Representative – AmeriCU Credit Union (Fort Drum, NY)

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as a Member Service Representative

Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
Build relationships by identifying member needs and referring appropriate credit union products and services
Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
Partner with internal teams to support member growth and deepen existing relationships
Meet or exceed performance and service goals
Support onboarding and training for new hires within the financial center; may assist at other locations as needed
Accurately document member interactions in the CRM system
Perform account servicing and maintenance with attention to detail
Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
Actively participate in community engagement initiatives
Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center

What We’re Looking For

Strong customer service and relationship-building skills
Ability to work in a fast-paced, team-focused environment
Comfort with technology and willingness to support members with digital tools
Strong attention to detail and organizational skills
Commitment to meeting goals and contributing to team success

Benefits & Growth Opportunities

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

Competitive Medical, Dental, and Vision plans
Health Savings Account contributions
Generous Paid Time Off and Paid Holidays
401(k) with employer match after one year
Employee Assistance Program
Tuition Reimbursement (after one year, full-time)
Company-paid Life Insurance and AD&D
Enhanced Short-Term Disability coverage
Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/

Quick Apply

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