Top 34 It support Jobs in Watertown, Wi

End User Support Analyst
Zoll Medical Corporation —Deerfield, WI
- $25 - $33 an hour
- High school diploma or GED
- Travel
- Conflict management
IT Support Specialist II
Maysteel Industries LLC —Allenton, WI
- $60,000 - $70,000 a year
- Full-time
- 5 years
- Office
- Windows
Quick Apply
12d
Help Desk Technician - 2nd Shift
PS SEASONING & SPICES INC —Iron Ridge, WI
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
8d
Lead Tech Support Specialist
Fathom Mfg —Hartland, WI
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply
Technical Support Specialist II
Batteries Plus —Hartland, WI
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
System Support Analyst
Standard Process Inc —Palmyra, WI
- $450 a month
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Wellness program
Quick Apply
3d
ILCS - Support Engineer II
Converge Technology Solutions —Oconomowoc, WI
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
14d
Precision Ag Support Specialist
Mid-State Equipment —Columbus, WI
- Full-time
- Dealership
- Computer literacy
- Mid-level
Quick Apply
4d
Technical Service Representative
WATERTRONICS LLC —Hartland, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
Customer Support Specialist - Animal Feeding NA
Topcon Positioning —Fort Atkinson, WI
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Clinical Support Tech - Waterloo Clinic
Watertown Regional Medical Center —Watertown, WI
- Hospital
- BLS Certification
- High school diploma or GED
Customer Experience Technical Representative - Weekend Core
Generac Power Systems Inc —Jefferson, WI
- Overtime
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Experience Technical Representative - Weekend Front
Generac Power Systems Inc —Jefferson, WI
- 8 hour shift
- Microsoft Outlook
- Writing skills
- High school diploma or GED
Quick Apply
Customer Experience Technical Representative - Weekend Back
Generac Power Systems Inc —Jefferson, WI
- 8 hour shift
- Spanish
- Microsoft Outlook
- Writing skills
Quick Apply

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IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
Maintains technical proficiency on all Bucks user endpoint computing platforms: phones, desktops, and laptops, Windows 11 Enterprise, MacOS, iOS, Android,…
$60,000 - $62,000 a year
14d
IT Support Specialist II
Maysteel Industries LLC —Allenton, WI
Associate's or Bachelor's degree in Information Technology or related field preferred. Create technical documentation and provide end-user and team training.
$60,000 - $70,000 a year
Quick Apply
12d

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Coordinator Technical Engineer Support
Bleckmann Fashion and Lifestyle Logistics —Columbus, OH
Frequently occurring technical tasks include assembling, cabling, connecting power supplies, replacing damaged or broken parts, expanding switch groups and data…
From $65,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
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End User Support Analyst

Zoll Medical Corporation -
Deerfield, WI

Apply Now

Job Details

$25 - $33 an hour

Qualifications

Customer communication
Operating systems
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
High school diploma or GED
Desktop (troubleshooting support)
Desktop administration
Mobile devices

Full Job Description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Job Summary

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.

Essential Functions

Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
Maintaining technical ownership of support tickets, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.
Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
Participating in project teams and creating/updating team documentation and procedures.
Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
Recommend process changes as needed to improve service levels
Create/maintain support documentation and procedures
Stay current with information technology systems and industry trends
Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
Some domestic and international travel may be required

Required/Preferred Education and Experience

High School Diploma required
1+ years experience with Microsoft Operating Systems and Microsoft applications
Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
Commitment to a training and development plan that involves passing certification exams
ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities

Familiarity with end-user computing devices, applications, and security best practices.
Excellent customer service skills with the ability to convey technical information in user-friendly terms.
Strong team collaboration skills to ensure effective Service Desk operations.
Proficient relationship, conflict management, and communication skills.
Advanced problem-solving abilities.
Capacity to handle multiple tasks simultaneously with a sense of urgency.
Proactive and punctual with efficient multitasking capabilities.
Solid planning and organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$25.00 to $33.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Apply Now

Refine Your Search

it support jobs in watertown, wi

End User Support Analyst

IT Support Specialist II

Help Desk Technician - 2nd Shift

Lead Tech Support Specialist

Technical Support Specialist II

System Support Analyst

ILCS - Support Engineer II

Precision Ag Support Specialist

Technical Service Representative

Field Technician

Customer Support Specialist - Animal Feeding NA

Clinical Support Tech - Waterloo Clinic

Customer Experience Technical Representative - Weekend Core

Customer Experience Technical Representative - Weekend Front

Customer Experience Technical Representative - Weekend Back

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