Top 2871 Member services representative Jobs in Watertown Ma

Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
2d
Central Study Coordinator I
Care Access —Boston, MA
- $75,000 - $95,000 a year
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
10d
Member and Visitor Services Representative
Museum of Fine Arts —Boston, MA
- From $21.84 an hour
- Part-time
- High school diploma or GED
- Associate's degree
- Outdoor work
5d
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Member Services Representative
SUPREME FITNESS GROUP —Cambridge, MA
- $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Health insurance
- 401(k)
Administrative Specialist I
Dana-Farber Cancer Institute —Brighton, MA
- $50,070 - $60,730 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Bachelor's degree
Office Administrator
First Parish in Waltham —Waltham, MA
- $26 - $28 an hour
- Part-time
- Background check
- Google Workspace
- Software troubleshooting
- Paid holidays
- Disability insurance
Quick Apply
Mobile Phlebotomist
TridentCare —Watertown, MA
- $18 an hour
- Overtime
- Clean driving record
- Nursing home
- Inventory management
- Mileage reimbursement
- Paid holidays
Member Services Representative
Tremont Credit Union —Boston, MA
- $23 - $25 an hour
- Full-time
- Office
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Member and Visitor Services Representative, Part-Time
Museum of Fine Arts —Boston, MA
- From $21.84 an hour
- Part-time
- High school diploma or GED
- Associate's degree
- Outdoor work
5d
Registration Services Representative II
Newton-Wellesley Hospital —Newton, MA
- $19.81 - $28.30 an hour
- Part-time
- Hospital
- Customer service
- Administrative experience
- Opportunities for advancement
Quick Apply
2d
HRIS Time Administrator - REMOTE
Ryder System —Boston, MA
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
11d
Security Control Center Operator
Harvard University —Cambridge, MA
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
- Commuter assistance
- Health insurance
IT Support Representative (Local Candidates Preferred)
LinQ Global Group —Boston, MA
- Call employer
- Remote
- Bilingual
- Children
- Organizational skills
Medical Assistant
Boston Medical Center —Brighton, MA
- $18.42 - $27.37 an hour
- Full-time
- Surgery
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Call Center Representative
Foxfruit —Boston, MA
- $3,800 - $4,450 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
4d
Clinical Hospital Liaison
Dasco HME LLC —Wilmington, MA
- Part-time
- RN License
- Hospital
- Mid-level
- Continuing education credits
Travel ICU RN
Fusion Medical Staffing —Brighton, MA
- $2,029 - $2,159 a week
- Full-time
- Nursing
- RN License
- Computer literacy
- Disability insurance
- Health insurance
18h
Utility Technician/CDL Required
United Site Services —Foxborough, MA
- $23.94 - $33.52 an hour
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Travel ICU RN
Fusion Medical Staffing —Boston, MA
- $2,205 - $2,346 a week
- Full-time
- Nursing
- RN License
- Computer literacy
- Disability insurance
- Health insurance
18h

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Customer Service Representative

Mass General Brigham Health Plan Holding Company, Inc. -
Somerville, MA

Quick Apply

Job Details

$19.81 - $28.30 an hour
2 days ago

Benefits

Health insurance
Opportunities for advancement

Qualifications

Customer communication
Health insurance customer support
High school diploma or GED
Phone call management

Full Job Description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Opportunity

The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.

The CSP’s interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.

The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an
exceptional experience focused on quality and accuracy.

The CSP’s will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate.

Qualifications

The CSP is Responsible For

Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
Identify customer issues/concerns rapidly and precisely
Research required information using available resources and triage when necessary
Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP’s scope before requesting assistance
Identify and escalate priority issues in order to create efficiencies
Initiates follow up customer calls where necessary
Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Refer customer grievances and appeals to designated departments for further investigation
Responsible for navigating multiple systems in order to resolve customer issues
Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement.
- Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Qualifications and Skills for Success

High School Diploma or Equivalent required
Associate's Degree in related field or Healthcare Management preferred
Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
Ability to multi task and prioritize
Call Center experience a plus
Maintain Customer Service Behavior Competencies
Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
Relationship Building/Caring
Service Excellence/Accountability/Critical Thinking

Additional Job Details (if applicable)

Working Model Required

Monday - Friday EST hours:

First one full Month Training Schedule: M-F 8:30 AM – 5:00 PM EST
Post Training Schedule: 9:00 AM – 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM – 8:00 PM (Thurs) (EST) or 9:30 AM – 6:00 PM (Monday-Friday) EST

This is a remote position; a quiet, secure, stable, and compliant workstation is required from within the US, with MGB-provided equipment and Video required during the work week

Start Date required: September 21, 2026

Remote Type

Remote

Work Location

399 Revolution Drive

Pay Range

$19.81 - $28.30/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Refine Your Search

member services representative jobs in watertown ma

Customer Service Representative

Central Study Coordinator I

Member and Visitor Services Representative

Call Center Representative

Member Services Representative

Administrative Specialist I

Office Administrator

Mobile Phlebotomist

Member Services Representative

Member and Visitor Services Representative, Part-Time

Registration Services Representative II

HRIS Time Administrator - REMOTE

Security Control Center Operator

IT Support Representative (Local Candidates Preferred)

Medical Assistant

Call Center Representative

Clinical Hospital Liaison

Travel ICU RN

Utility Technician/CDL Required

Travel ICU RN

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