Top 91 Customer service representative Jobs in Waterville Me

Call Center Representative I
New Dimensions Federal Credit Union —Waterville, ME
- $19.71 - $29.56 an hour
- Full-time
- Microsoft Excel
- High school
- Customer service
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Account Associate - Oakland ME
T-Mobile USA, Inc. —Oakland, ME
- $20 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid parental leave
- AD&D insurance
Customer Service Representative
Maurice & Son Auto Body, Powered by VIVE Collision —Waterville, ME
- $18 - $22 an hour
- Full-time
- 18 years or older
- Addiction Medicine
- Office
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Service Rep
Lincare Inc. —Fairfield, ME
- $15.10 - $20.00 an hour
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Waterville, ME
- $15.16 - $15.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Support Representative - ME
Direct Communications —Unity, ME
- $16 - $18 an hour
- Part-time
- Windows
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
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Customer Experience Lead
State of Maine —Augusta, ME
- $20.15 - $28.05 an hour
- Online Application
- Remote
- 6 years
- Mid-level
- Criminal background check
- Paid parental leave
- Paid holidays
9d
Urgent Care - Full Time Experienced Veterinary Customer Service Representative
Atlas Veterinary Urgent Care —Augusta, ME
- $24 - $26 an hour
- Weekends as needed
- Mid-level
- Cleaning
- Computer skills
- Health insurance
- 401(k)
Quick Apply
Customer Service Specialist
Bangor Savings Bank —Madison, ME
- $22.00 - $29.34 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
2d
Risk Services Associate
United Insurance —Augusta, ME
- $40,000 - $65,000 a year
- Office
- High school diploma or GED
- Continuous improvement
- Profit sharing
- Health insurance
Customer Service Representative- South China, ME
Bar Harbor Bankshares —South China, ME
- $15.50 - $20.00 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Wellness program
- Employee stock purchase plan
Customer Service Representative (CSR)
Performance Foodservice —Augusta, ME
- $17.50 - $19.00 an hour
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Employee stock purchase plan
- Health insurance
9d
Customer Service Associate
Walgreens —Fairfield, ME
- $15.10 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Client Services Administrator
Kennebec Savings Bank —Augusta, ME
- $21.20 - $28.92 an hour
- Word processing
- Computer literacy
- Writing skills
9d
Customer Service Representative
CN BROWN ENERGY —Pittsfield, ME
- From $17 an hour
- Full-time
- Computer literacy
- No experience needed
- Office
- Paid training
- Paid holidays
Quick Apply
Customer Service Associate I
Family Dollar —Fairfield, ME
- $15.10 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Healthcare Customer Service Representative
Staffing Solutions Organization LLC —Augusta, ME
- $18 an hour
- Full-time
- Administrative experience
- US work authorization
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
PT Customer Service Leader
Hannaford —Waterville, ME
- $17.35 - $24.75 an hour
- Part-time
- 18 years or older
- Management
- Communication skills
Floating Customer Service Representative- South China, ME
Bar Harbor Bankshares —South China, ME
- $15.50 - $20.00 an hour
- Full-time
- Windows
- High school diploma or GED
- Entry level
- Wellness program
- Employee stock purchase plan
12d
Customer Service Representative - State Farm Agent Team Member
Matthew Maloney - State Farm Agent —Augusta, ME
- Part-time
- Office
- Communication skills
- Entry level
- Paid time off
- Parental leave
Quick Apply

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Call Center Representative I

New Dimensions Federal Credit Union -
Waterville, ME

Quick Apply

Job Details

Full-time
$19.71 - $29.56 an hour
13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Microsoft Excel
Interpersonal skills
Customer service
High school diploma or GED
Attention to detail
Negotiation

Full Job Description

New Dimensions Federal Credit Union

**THIS POSITION IS LOCATED WITHIN A CALL CENTER**

Role: To assist members and potential members who inquire electronically or by telephone. Promote a positive sales and service culture, provide exceptional service, and recognize every interaction is a connection and opportunity. Assist members with financial transactions and issues in general. Representatives are empowered to apply their knowledge and utilize their resources to find solutions or alternatives to reach a positive outcome.

Essential Functions & Responsibilities:

E - 30%

Assists members and potential members with their inquiry or request, while consistently achieving or exceeding quality and performance standards. Answer questions about product, services, guide set up of services such as home banking, mobile access, and resolve problems within established authority levels. Escalate and/or redirect callers to appropriate departments and recommend resolutions.

E - 20%

Receive and accurately process member financial transactions requests (which are not all inclusive), including address changes, deposits, transfers, withdrawals, payments, and account adjustments while continuing to uncover additional needs. Close deposit accounts via phone/DocuSign/Opening Act. Perform basic IRA transactions.

E - 15%

Process rate discounts, and assist members with skip-a-pay applications. Educate the member on various loan types to assist with member lending needs.

E - 10%

Educate members while providing accurate, friendly, professional, supportive solutions that benefit the member. Empathize and provide a level of understanding for members in distress. Be an advocate for helping members meet financial goals. Cross-sell products and services.

E - 10%

Responds to messages through Facebook, Home Banking, Info group, voicemail, and digital communication channels. Educates members on electronic delivery services.

E - 5%

Interfaces with other departments as needed to assure that member needs are met, and disputes are resolved in a prompt and timely manner.

E - 5%

Uses pleasant, professional tone of voice at all times to provide friendly, efficient, and effective member service.

N - 5%

Performs other job-related duties required or assigned.

Performance Measurements:

1. To adhere to the shared values of the organization.

2. To uphold the member service standards of the credit union by providing prompt, courteous, professional service to internal and external members while maintaining a professional, courteous, and friendly atmosphere.

3. To develop, comply with, and maintain a working knowledge of the credit union's standards, policies, procedures, and government regulations.

4. To answer the telephone in an accurate, courteous, friendly manner to all callers within 2 rings and take appropriate action to complete or resolve the request. Redirect calls, as appropriate, to the proper department or person with minimum transfers.

5. To respond to electronic communications and messages within 2 hours of receipt.

6. To take ownership, troubleshoot problems by exercising problem-solving skills and good judgment to choose the best alternative that fits within pre-defined standards.

7. To function positively and effectively as a member of a team or on individual tasks and assignments.

8. To comply with requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described and credit union operations.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

Effective and strong interpersonal, verbal and written communication skills. Listening skills. Ability to work accurately with numbers and perform basic mathematical calculations. Effective organization, time management, problem analysis and problem-solving skills. Ability to work independently, pay attention to details, exercise judgement, logic, integrity and initiative. Ability to work in situations such as those that occur in high volume incoming calls and/or communication. Able to operate a 10-key calculator, and computer keyboard (40 wpm minimum). Familiarity with Microsoft Office (Word and Excel), internet, and email. Ability to write a professional business letter.

Mental: Continuous alertness, precision, and concentration to ensure accuracy and thoroughness of documentation and transactions. Continuous performance of basic numeric calculations, as well as writing, reading, comparing, and analyzing. Frequent use of judgment, reasoning, patience, and negotiation in solving members' problems. Frequent use of initiative and problem-solving ability in identifying members' needs and in actively cross-selling Credit Union services and products. Continuous memory demands in recalling people, Credit Union policies, services, and state and federal regulations.

Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, occasionally stand and walk (including going up and down stairs). Occasional lifting up to 10 pounds. Occasional reaching above shoulder level for supplies overhead. Continuous use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists; finger dexterity to perform various clerical duties such as typing or writing. Continuous speaking and hearing for interaction with members and coworkers. Continuous clarity of vision at 20 inches or less for normal processing of members' transactions and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate to high.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Type: Full-time

Pay: $19.71 - $29.56 per hour

Benefits:

401(k) 6% Match
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in waterville me

Call Center Representative I

Customer Service Account Associate - Oakland ME

Customer Service Representative

Customer Service Rep

Customer Service Associate I

Customer Support Representative - ME

Customer Experience Lead

Urgent Care - Full Time Experienced Veterinary Customer Service Representative

Customer Service Specialist

Risk Services Associate

Customer Service Representative- South China, ME

Customer Service Representative (CSR)

Customer Service Associate

Client Services Administrator

Customer Service Representative

Customer Service Associate I

Healthcare Customer Service Representative

PT Customer Service Leader

Floating Customer Service Representative- South China, ME

Customer Service Representative - State Farm Agent Team Member

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