We are a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!
Day in the Life of a Brand Champion
In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!
Why Startek?
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
What Can You Expect After You Apply?
Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family.
Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening and background checks facilitated by our team.
Job Requirements
- 18 years of age or older
- High School Diploma or GED
- Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
- Excellent Communications skills
- Desire to actively engage and listen to your customers.
- Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
- Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.
- A Windows 11 PC that meets our hardware requirements listed below.
- Open availability for full time or part time scheduling.
- Starting at $14.00/hour plus an additional $1/hour bilingual differential
- Must be fluent in verbal and written Spanish & English (CEFR: B2 level or higher)
Bring Your Own Device Equipment Requirements:
- OS: Windows 11
- Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
- RAM: 8GB or higher
- Hard Drive Free Space: 5GB or higher.
- Webcam
- USB Headset
- Second monitor
- High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role.
To visit our careers page and apply, copy and paste this link below:
https://tinyurl.com/StartekBILWFH
Startek is an Equal Opportunity Employer
Pay: $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Language:
Work Location: Remote
