Top 82 Guest service agent Jobs in Watkins, Co

Guest Services Agent
La Quinta Denver - Airport / DIA —Denver, CO
- $19.26 - $22.00 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Service Agent
Kimpton Hotels & Restaurants —Denver, CO
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Part Time Front Desk Agent
La Quinta Denver - Airport / DIA —Denver, CO
- $19.26 - $22.00 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
PM Shift - Guest Services Agent
La Quinta Denver - Airport / DIA —Denver, CO
- $19.26 - $21.00 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Service Agent
Home 2 Suites by Hilton Denver Airport —Denver, CO
- $19.29 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
Front Desk Agent
SpringHill Suites Denver Airport —Denver, CO
- From $21 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - Part Time
Stonebridge —Denver, CO
- $20 - $21 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
4d
Guest Service Agent - open weekend availability
Stonebridge —Denver, CO
- $21 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
1d
Guest Service Agent Thurs-Sund
DIA 66TH & ARGONNE DEVELOPMENT LLC —Denver, CO
- Part-time
- Hotel
- Accounting
- Marketing
Quick Apply
Front Desk Agent
Embassy Suites Central Park —Denver, CO
- $19.29 - $22.00 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
City Express by Marriott —Denver, CO
- $18 - $19 an hour
- Full-time
- Hotel
- Accounting
- In-person
- Health insurance
- Paid time off
Quick Apply
13d
Guest Service Agent
SpringHill Suites by Marriott Denver at Anschutz Medical Campus —Aurora, CO
- $17.50 - $18.00 an hour
- Online Application
- Hospital
- Hotel
- High school diploma or GED
- Paid jury duty
- Paid holidays
Quick Apply
Guest Service Agent
Renaissance Denver Central Park Hotel —Denver, CO
- From $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Free parking
- Paid jury duty
Quick Apply
Front Desk Agent
Homewood/Tru by Hilton Denver Airport —Denver, CO
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Hyatt Place Denver Airport —Aurora, CO
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Denver, CO
- $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Services Agent
Residence Inn Denver Tech Center —Greenwood Village, CO
- $19.29 an hour
- Full-time
- Computer literacy
- Residential
- Hotel
- Health insurance
- Dental insurance
Guest Service Agent
Element Lonetree Denver —Lone Tree, CO
- $19.45 an hour
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Aurora, CO
- $16 - $17 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
Guest Service Agent
Renaissance Denver Hotel & Conference Center —Denver, CO
- $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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Guest Services Agent

La Quinta Denver - Airport / DIA -
Denver, CO

Apply Now

Job Details

Full-time
$19.26 - $22.00 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

La Quinta Denver - Airport / DIA

6801 Tower Road

Denver, CO 80249

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Pay Range ($19.26 - $22.00 per hour DOE)

In addition to travel discounts at all our hotels, Highgate offers competitive benefits,
including three pricing tiers of medical coverage as well as dental, vision &
supplemental benefits to full-time associates. Retirement 401k program is open to
both full-time & part-time staff who qualify.

Apply Now

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