Top 21 Guest service agent Jobs in Waukee, Ia

Front Desk Agent
WAUKEE HOTEL LLC —Waukee, IA
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Front Desk/Night Auditor
Sleep Inn/Mainstay Suites —Waukee, IA
- $14 - $16 an hour
- Weekends as needed
- Customer service
- Office
- Hotel
- Free parking
- On-the-job training
Quick Apply
1d
Front Desk Agent
Courtyard West Des Moines —West Des Moines, IA
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Tru by Hilton Grimes - Des Moines —Grimes, IA
- $16 - $17 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d
Weekend Front Desk Agent
Staybridge Suites —West Des Moines, IA
- $16 - $17 an hour
- Part-time
- Writing skills
- Hotel
- Ability to lift 50 pounds
- Employee discount
Quick Apply
Hotel Night Auditor/Front Desk Agent
Hotel Management Services —Des Moines, IA
- $9 - $12 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Employee discount
- Flexible schedule
Quick Apply
4d
Front Desk Receptionist
Quality Inn West Des Moines —West Des Moines, IA
- $12 - $14 an hour
- Temporary
- Hotel
- Computer skills
- In-person
- COVID-19 protective measures
- Flexible schedule
Quick Apply
9d
Front Desk Agent Des Moines, IA
Renaissance Des Moines —Des Moines, IA
- Night shift
- Hotel
- Front desk
- Typing
Quick Apply
14d
Front Desk Agent
Hotel Fort Des Moines, Curio Collection by Hilton —Des Moines, IA
- $17.50 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites Des Moines
J&P Hospitality Management, LLC —West Des Moines, IA
- $12 - $15 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Agents | Hampton Inn | Des Moines - Airport
PM Hospitality Strategies, Inc. —Des Moines, IA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Sales and Customer Service Associate
Massage Envy —Ankeny, IA
- $15 - $17 an hour
- Weekends as needed
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent
Stoney Creek Hospitality Corporation —Johnston, IA
- $16 - $17 an hour
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
8d
Front Desk Agent
My Place Hotels —Ankeny, IA
- $14.50 - $16.00 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
13d
Sales Associate
Little Green Apple Hallmark —West Des Moines, IA
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Sales Leader
Little Green Apple Hallmark —West Des Moines, IA
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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Front Desk Agent | Dublin Springhill Suites
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Front Desk Agent

WAUKEE HOTEL LLC
Waukee, IA

Quick Apply

Job Details

Qualifications

Driver's License

Full Job Description

Department: Front Office

Supervisor Title: Front Office Manager; Assistant General Manager;

General Manager

Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.

Responsibilities:

Be flexible in regard to work schedule.
Report to work on time, in proper and clean uniform, including name tag.
Must have a valid drivers license and proof of insurance.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
Be able to operate hotel reservations software competently and efficiently.
Perform guest registration and room assignment and accommodate special requests of all guests.
Be knowledgeable about brand specific reward programs and other frequent traveler programs.
Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
Know policies and procedures of safe deposit boxes.
Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
Assist fellow associates in their jobs when able to improve daily operations of the hotel.
Have knowledge about all emergency procedures and know how to act on them.
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
Report any unusual occurrences or requests to the manager.
Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
Perform other duties as assigned.
Must have a valid drivers license, Proof of insurance and pass as approved driver.

PHYSICAL REQUIREMENTS:

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

NOTICE

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

I have read and understand my job description as stated above.

PHYSICAL REQUIREMENTS:

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

NOTICE

I have read and understand my job description as stated above.

Quick Apply

Refine Your Search

guest service agent jobs in waukee, ia

Front Desk Agent

Front Desk/Night Auditor

Front Desk Agent

Front Desk Agent

Weekend Front Desk Agent

Hotel Night Auditor/Front Desk Agent

Front Desk Receptionist

Front Desk Agent Des Moines, IA

Front Desk Agent

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites Des Moines

Guest Service Agents | Hampton Inn | Des Moines - Airport

Sales and Customer Service Associate

Front Desk Agent

Front Desk Agent

Sales Associate

Sales Leader

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