Top 70 it support Jobs in waukee ia

IT Support Manager
TMC Transportation —Des Moines, IA
- $90,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Electrical Systems Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
EUC Support Specialist
Robert Half —West Des Moines, IA
- Temporary
- Computer science
- Microsoft Outlook
- Computer Science
- Disability insurance
- Dental insurance
Quick Apply
5d
IT Technician
City of Waukee —Waukee, IA
- $30.72 - $34.56 an hour
- Weekends as needed
- Computer science
- Computer Science
- English
IT Support Technician
Access Systems - Operations & Service —Waukee, IA
- Up to $24 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Help Desk Support Specialist
North Risk Partners, LLC —West Des Moines, IA
- $24.04 - $31.49 an hour
- Overtime
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
IT Support Specialist
McAninch Corporation —Des Moines, IA
- $28 - $32 an hour
- Monday to Friday
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
5d
IT Support Specialist
Excell Marketing LC —Des Moines, IA
- $25 - $27 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
IT Expense Specialist
Hy-Vee —West Des Moines, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Internet Technical Support Representative I
Mediacom Communications Corporation —West Des Moines, IA
- $15 - $16 an hour
- Overtime
- Hybrid work
- Sales
- Basic math
- High school diploma or GED
- Wellness program
- Paid holidays
Help Desk Specialist II (Full-Time)
The Iowa Clinic —West Des Moines, IA
- Full-time
- Mid-level
- Windows
- Clinic
- Profit sharing
- Wellness program
Customer Support Analyst
SHAZAM —Des Moines, IA
- $43,200 - $69,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Health savings account
IT Support Specialist - II
DES MOINES REGION CATHOLIC SCHOOL CORPORATION —Des Moines, IA
- $55,000 - $65,000 a year
- Full-time
- Background check
- School experience
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
Versova —Des Moines, IA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Technical Support Associate II (Whitestown, IN. or Urbandale, IA.)
Bayer —Urbandale, IA
- $63,040 - $94,560 a year
- Extended hours
- Mid-level
- Master's degree
- High school diploma or GED
- Health insurance
- Dental insurance
IT Help Desk Support Technician
3G Companies —Des Moines, IA
- Full-time
- Computer Science
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
13d
Field Support Technician
Aureon —West Des Moines, IA
- Mid-level
- 3 years
- Driver's License
Quick Apply

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IT Support Manager

TMC Transportation -
Des Moines, IA

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee stock ownership plan
Life insurance

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Computer Science
Operations management
Managing teams in a customer support role
Incident Escalation
Team development
Supervising experience
Bachelor's degree
Internal employee customer service
Organizational skills
Leading team collaboration initiatives
Problem management
Root cause analysis
Project leadership
Team motivation (leadership skill)
Cross-functional communication
IT department experience
Analytics

Full Job Description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

Competitive Salary
Comprehensive Benefit Package
401(k) Plan
Employee Ownership - ESOP!
Generous Vacation

PRIMARY FUNCTION:

The IT Support Manager leads the delivery of IT support services across the organization and oversees a team responsible for resolving complex technical issues across end-user computing, enterprise systems, networks, and access management. This role is accountable for ensuring a high-performing support operation that meets service level expectations while delivering exceptional user experiences.

Beyond operational oversight, the IT Support Manager plays a key role in driving continuous improvement, supporting IT projects and initiatives, and aligning support services with broader business objectives. This position collaborates closely with internal stakeholders and IT teams to enhance service delivery, optimize processes, and ensure organizational readiness for evolving technology.

Key Responsibilities

Oversee a 24x7 support operation including on-site, off-site, and contract support services. Plan team schedules and ensure appropriate staffing levels.
Provide day-to-day leadership for the Support team including training, mentoring, coaching, and performance management.
Champion a customer-first support culture focused on responsiveness, communication, and service quality. Serve as a liaison to business units to understand and support technology needs.
Manage third-party support partners and vendors supporting applications, systems, and infrastructure.
Develop and promote training and career development opportunities that align employee growth with organizational needs.
Monitor and report on team performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and other metrics to provide actionable insights to leadership.
Drive continuous improvement through trend analysis, root cause analysis, and user feedback. Implement automation, self-service, and process standardization to enhance efficiency and reduce ticket volume.
Manage functional and hierarchical escalations to ensure timely and effective resolution. Serve as a primary escalation point for critical issues.
Oversee support queue operations including ticket assignment, prioritization, escalation procedures, quality assurance, and resolution analysis.
Participate in ticket resolution as needed by handling Incidents and Service Requests, particularly during high-volume or high-impact situations.
Oversee IT service management processes including Incident, Service Request, Problem, Change, and Knowledge Management. Ensure processes are followed and continuously improved.
Lead IT support-related projects and initiatives including system implementations, upgrades, migrations, and process improvements. Manage timelines, resources, risks, and stakeholder communication.

Required Skills

Bachelor’s degree in Management Information Systems, Computer Science, or related field. Equivalent experience considered.
5+ years of IT support experience, including 1–3 years in a leadership or supervisory role.
Experience operating in a fast-paced, 24x7 support environment with distributed teams.
Strong decision-making skills with the ability to assess situations quickly and take appropriate action.
Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
Strong problem-solving and analytical skills, including the ability to perform root cause analysis and implement long-term solutions.
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Demonstrated ability to lead, motivate, and develop team members in a high-performance environment.
Proven ability to prioritize, escalate, and drive issues to resolution in a timely manner.
Commitment to delivering a high level of customer service and fostering a customer-first mindset.

Preferred Consideration

Working knowledge of IT service management frameworks (e.g., ITIL, COBIT, or similar)
Experience supporting enterprise business applications in a corporate environment
Experience supporting business outcomes through IT service delivery
Familiarity with Agile methodologies and participation in cross-functional project teams
Experience with cloud and distributed computing platforms (e.g., AWS, Microsoft Azure, IaaS/PaaS)
Experience with Azure DevOps or similar ticketing/work management tools
Familiarity with SQL, scripting, or automation to support reporting and process improvement
Relevant certifications (e.g., ITIL, PMP, or similar)

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years experience do you have in an IT Support Role?

Do you have multi-site operations and support experience?

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in waukee ia

IT Support Manager

Electrical Systems Support Specialist

EUC Support Specialist

IT Technician

IT Support Technician

Help Desk Support Specialist

Tier 1 Technical Support Representative (REMOTE IOWA)

Digital Support Analyst

IT Support Specialist

IT Support Specialist

IT Support Desk Engineer II

IT Expense Specialist

Internet Technical Support Representative I

Help Desk Specialist II (Full-Time)

Customer Support Analyst

IT Support Specialist - II

IT Support Technician

Technical Support Associate II (Whitestown, IN. or Urbandale, IA.)

IT Help Desk Support Technician

Field Support Technician

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