Top 12 It help desk manager Jobs in Waukesha, Wi

IT Manager - Corporate
AB Data Ltd —Milwaukee, WI
- $110,000 - $140,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Computer Science
- 5 years
7d
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Service Operations Supervisor
Milwaukee County —Milwaukee, WI
- $79,268.80 - $90,000.00 a year
- Online Application
- PMP
- Mid-level
- Windows
1d
Full Time Information Technology Manager
Behavioral Health Clinic —Milwaukee, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Senior Desktop Support Analyst
UW Credit Union —Wauwatosa, WI
- From $75,800 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
4d
MANAGER OF IT ANALYTICS
Milwaukee County Transit System —Milwaukee, WI
- $77,600 - $97,033 a year
- Full-time
- Office
- SQL
- Bachelor's degree
IT Support Technician
MPE-Inc —Milwaukee, WI
- $23 - $28 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
13d
Systems Engineer I
Impact Networking —Brookfield, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Assistant
Winter Services Inc —Milwaukee, WI
- $20 - $26 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
Customer Support Specialist
DEALERLOGIX LLC —Milwaukee, WI
- 8 hour shift
- Hybrid work
- Computer networking
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply

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IT Manager - Corporate

AB Data Ltd -
Milwaukee, WI

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Job Details

$110,000 - $140,000 a year
7 days ago

Qualifications

Vendor relationship building
Computer operation
Microsoft Excel
Database systems
Operating systems
Team leadership
Bachelor's degree
Productivity software
IT security management

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Management: Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery. Develop and enforce policies and procedures that enhance service quality and operational performance. Implement and monitor performance metrics for both teams to ensure high levels of customer satisfaction and operational efficiency.

Policy and Procedure Development: Assist the VP of IT in developing and implementing IT policies and procedures that align with the company’s objectives. Ensure compliance with industry standards, legal regulations, and company policies.

IT Operations: Manage daily IT operations to ensure system integrity, security, and availability. Oversee network infrastructure, server maintenance, and other core IT services. Lead efforts to improve operational processes and optimize IT resources.

Help Desk Management: Ensure timely and effective resolution of IT issues and requests. Foster a customer-focused culture within the help desk team to enhance user experience.

Strategic Planning and Implementation: Identify opportunities for IT enhancements and optimization. Make recommendations for technology investments that drive business success and improve operational efficiency. Collaborate with stakeholders to prioritize and implement IT projects that support business growth.

Vendor and Asset Management: Manage relationships with IT vendors to ensure cost-effective purchasing and maintenance of IT equipment and software. Oversee the management and tracking of IT assets, ensuring accuracy and accountability.

Team Leadership and Development: Provide leadership, mentoring, and development opportunities for the IT operations and help desk teams. Foster a collaborative and innovative team culture to ensure continuous improvement and growth.

Budget Management: Assist in the preparation and management of the IT budget, ensuring cost-effectiveness and alignment with strategic goals. Analyze and forecast IT costs, providing insights and recommendations to the Vice President of IT.

QUALIFICATIONS

Education and Experience:

Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field.

ITIL (Information Technology Infrastructure Library) certification preferred.

Five years of relevant IT support work experience

Three years managing direct reports

Required Skills/Abilities:

Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint).

Knowledge of various operating systems, security access, operations security, and database services.

Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks.

Well-developed leadership skills in a matrix organization structure.

Ability to work effectively within a culturally diverse environment.

Ability to understand and lead technical resources.

Ability to work independently and with a high degree of professionalism.

Naturally curious, self-driven and motivated to meet goals and objectives.

Strong communication, organizational, and listening skills.

Ability to work in a fast-paced environment on deadline and with variable hours.

Solid time management, organization, and prioritization skills

Flexible, open to the evolution of processes and new information; adapts behavior and work methods accordingly.

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee is:

Regularly required to sit and talk or hear, and rely on close vision, depth perception and ability to adjust focus

Occasionally required to stand, walk, and carry up to 25 lbs.

Occasionally required to work extended hours

Frequently required to write with prolonged use of keyboard

Frequently required to meet multiple demands from several people

Reports to work on a regular basis and is absent only for reasons of illness, emergency or other approved leaves.

WORK ENVIRONMENT

Work is performed in the office, with hybrid availability of 1 to 2 days a week.

The noise level in the work environment is usually moderate.

Salary Range: $110,000 to $140,000

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it help desk manager jobs in waukesha, wi

IT Manager - Corporate

IT Help Desk Analyst 1

Helpdesk Technician

IT Service Operations Supervisor

Full Time Information Technology Manager

Senior Desktop Support Analyst

MANAGER OF IT ANALYTICS

IT Support Technician

Systems Engineer I

IT Assistant

Customer Support Specialist

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